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Use Jump/EIP to upgrade to iPhone X over the phone?

  • 27 October 2017
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Can I upgrade to the iPhone X by using the Jump feature on my plan over the phone by dialing 611? I've been reading some discussions on this and have seen some conflicting answers. The following link for how Jump! worksJUMP! says that Jump! upgrades cannot be done over the phone. Can someone please clear this up for me. Thank you

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Best answer by tmo_amanda 27 October 2017, 11:21

I'm sorry that I'm just now getting back to you. I hope that by now you've been able to place your pre-order. JUMP! orders can be placed online or through the My T-Mobile App to avoid the Upgrade Support Charge. If you have JUMP!OnDemand (JOD), you'll want to call 611 or visit a retail store. If you have additional questions, be sure to check out Official Apple iPhone X Pre-Order & Discussion Thread.

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I'm sorry that I'm just now getting back to you. I hope that by now you've been able to place your pre-order. JUMP! orders can be placed online or through the My T-Mobile App to avoid the Upgrade Support Charge. If you have JUMP!OnDemand (JOD), you'll want to call 611 or visit a retail store. If you have additional questions, be sure to check out Official Apple iPhone X Pre-Order & Discussion Thread.

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