I have an iPhone 7 and Im having issue with my visual voicemail. I can't seem to get my custom greeting to actually work after setting up.
Ive set up my custom greeting through the visual voicemail and also by dialing 1. I can hear my custom greeting and its default to that but when anyone calls it gives the basic default greeting.
I called t-mobile and they mentioned its an issue with the iPhone. Ive restored the device set it up as new and even replaced the device and issue remains. Also replaced the sim card? Whats next someone please help.