Here is what I learned today. I have iPhone 13
- The app and directions mentioned are related to Android users.
- The voicemail to text is part of my T Mobile plan and is automatically functioning on the I phone once phone or plan is activated.
- To get the voicemail to text blocked on my I phone I had to contact 611 tech support and get them to block that function.
- It is a by phone number that they have to install the block.
Hope this helps.
I was experiencing that exact problem. I had tried a number of fixes, including turning off the VVT feature. Nothing worked. I finally broke down and called 611. They ended up doing a network reset on my phone and that did it. It does delete all of your wifi passwords, but that seemed like a small price to pay.
T-Mobile; please do better. This is a useless feature and I'm very frustrated with many things already being with you for 3 months. There's no reason I should have to turn off this as a feature. Would you please spend some time on doing something actually useful?
For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.
In the T-Mobile app:
Open “Account” tab
Click “Profile settings” link
Select “Block calls and messages”
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”
You're welcome.
Seems they have changed something. This no longer works.
This VM to text solution is clearly designed for Android users as it offers no advantages to iPhone users. Apparently, Android devices don’t have a standard visual VM as all iOS devices do.
Like many others on this thread, the features was suddenly enabled on my account for no apparent reason. And now, my iPhone’s visual voicemail is not receiving messages at all. I continue to get text messages with non-functioning links announcing new voicemails. My only option is to dial into the T-Mobile voicemail system, enter my password, and navigate through messages using the keypad (like I’m living in 1992).
I called 611 to try to sort this out with customer support. First level support was completely unfamiliar with the iPhone and instructed me to downlaod the visual VM app. When I pointed out the app is Android only, my call was transfered to next level support. The next tech at least understood my problem, but couldn’t help me correct it. I was promised a callback later in the week. That never happened. Or maybe it did and I never received the voicemail.
interesting. all my devices have been carrier variants so never had to deal with that side of things.
It turns out that app is only for Android.
“ This app is only for Android devices, Apple iOS devices use a built-in voicemail app. For help with the iPhone app, see Check your voicemail on iPhone - Apple Support.”
And I’m getting nowhere with Apple or T-Mobile. I appreciate the help though. Thanks.
Voice….Mail…
the app looks like a cassett tape kind of and under it it says...visual voicemail..might not have been added to your main screen..might be in the built in apps that you didnt dedicate to anywhere. unless they do something completely different for apple phones or for some stupid reason make it look different..the name should still be the same.
Pardon my ignorance but I don’t know what the VM app is. By the name I would expect it to be Voicemail but I don’t know of any such app. I have the T-Mobile app which is in pink with a large T on it. That’s the one I’ve been using to try to turn off the T-Mobile Voicemail to Text option. I’ve looked in the App Store for some other T-Mobile app which deals with voicemail and I can’t find one. Other than that there is Apple’s Phone app which has Apple’s voicemail in it but I wouldn’t consider it a voicemail app - it’s a phone app that also has voicemail. Is there some other app I’m missing? Also, in the T-Mobile app, at the top level, top right, there are not 3 dots so I don’t expect you mean that app.
go into the VM app and top right will be 3 dots.click that and go into settings. go to voicemail transcription..are either of the two options in there turned on? if so turn them off.
We bought the phones from T-Mobile and had the guy there do all the setup - except for the option to disable text message for voicemails which we didn’t know was a default “feature” provide by T-Mobile. As I said, when I noticed what was happening, I googled, and found the solution listed above and tried it and it worked. Now, it is no longer working but in the app, T-Mobile Voicemail to Text Block is still On.
you cant go into the app itself and opt out of it? im able to go into my VM settings and select to turn it off and on. settings-voice transcriptions-turn them off?
are these phones purchased directly from TMO or brought in from another carrier or purchased directly from the OEM and then the VM app was downloaded from the play store?
We transferred to T-Mobile a while ago and had this problem, found the solution online and that fixed it- at least for a few months. Now with no change on my end I’m getting all my voicemails as texts again. I went into the T-Mobile app thinking that maybe the setting had been changed but it is set correctly. Does anyone have any further suggestions as to how to disable this “feature”? Thanks.
I just started having this issue. It seems that Voicemail to Text is now a feature on the MAX plan but I am not on the MAX plan and still getting these texts. Voicemails stopped coming into the voicemail tab on the phone. I’ll call tomorrow and see what info I get.
This doesn’t work for me--I’ve had this set this way for a long time. The text transcription text messages started coming through a couple of weeks ago and they hadn’t been. And it seems to delay Apple’s voicemail and Apple’s transcription. I called 611 on Friday and was told it had been fixed. It has not.
Unfortunately, it’s still not working for me. I followed the instructions & tried everything including updating the app & also tried it in my online account on my desktop. I even re-booted my iPhone. I’m still getting the deposited a message texts. T-mobile, this is not a feature, it’s a bug. An annoying, irritating bug that no one asked for. Please make it stop!
Hi,
The solution posted above is correct. I have one small clarification to the instructions, as of 8/24/2022 (it is in bold).
In the T-Mobile app:
Open “Account” tab
Click “Profile settings” link
Select “Block Scam Calls and chargeable content”
Select (if necessary) the number you wish to update
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”
Unfortunately, it doesn’t work for me. When I turn on “T-Mobile Voicemail to Text Block”, I still get the annoying text, but no longer get an actual voicemail I can listen to. Why T-Mobile? WHY?!
For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.
In the T-Mobile app:
Open “Account” tab
Click “Profile settings” link
Select “Block calls and messages”
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”
You're welcome.
THANK YOU VERY MUCH
For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.
In the T-Mobile app:
Open “Account” tab
Click “Profile settings” link
Select “Block calls and messages”
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”
You're welcome.
EZPZ when you know how. Thanks!
I have been able to turn the voicemail messages off for the primary line, but how do I do it for the rest of the lines in my family plan? As soon as I click on ‘Block Calls and Messages’ it takes me to my main line, even though I have selected another line in the ‘Profile Settings’ page.
Thanks in advance.
even funnier is the fact that this is something that you usually must opt into and not just auto added to everyones account.
The fact that this “feature” even exists and needs to be explicitly turned off is ridiculous.
For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.
In the T-Mobile app:
Open “Account” tab
Click “Profile settings” link
Select “Block calls and messages”
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”
You're welcome.
Thank you so much, that was a super annoying and completely unwanted feature!
This just started on my old LG Aristo 2 phone! Thank you all for your input experiences. I'm not crazy!