I paid off my phones a couple of weeks ago. I called and requested to have or phones unlocked on Friday. I was told it would be 24 hours and that I would get an email 24 hours later. I didn't so I called again. They told me they didn't know
why I was told 24 hours. When in fact. It's 5 days...... so I called again yesterday to ask
what the hold up was. Now they're telling me it could take 14 days. And that its
because apple is the ones who unlock the phone... can I call apple directly? i dont get why it's taking so long 😠
Best answer by e2k
Under the CTIA Mobile Wireless Device Unlocking Voluntary Commitment, to which T-Mobile is a signatory:
Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the eligible device, or provide an explanation of why the device does not qualify for unlocking, or why the carrier reasonably needs additional time to process the request.
Thus, T-Mobile must provide a specific reason for the delay. They cannot simply drag their feet and/or give a generic response like, "It is taking longer than expected."
I suggest you work with T-Force to help resolve your issue.
To contact T-Force
Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.