1st and last post, price change

  • 23 May 2024
  • 1 reply
  • 100 views

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I have been a customer for 13 years. I  was offered the "life lock" plan, I have been on auto pay the whole time. I received the rate increase text and thought it was a mistake. When I called customer service, I was given the same script you have heard or will if you call. 

 

What bothers me most,after their failure to honor the contract, is now if I leave there is a great chance I will have to buy a new phone.  

 

Were you told about increases before you bought your device?  Is this legal?  I don't know but I will look elsewhere....


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Userlevel 3

Below is the reply after submitting formal complaint to the FCC.  What was T-Mobiles CEO thinking would happen? Hopefully this gets national attention.  Oh that’s right, T-Mobile had to do this because of inflation … wait … inflation? what inflation? …. CBS, ABC, NBC, MSNBC, CNN says inflation is more right wing propaganda.  This story will never make any news.

 

Thank you for your submission. Based on our review, your Ticket No. xxxxxxx was served on your provider on May 24, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

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