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How to get receipt/bill for prepaid T Mobile payment ?

  • 14 February 2016
  • 14 replies
  • 7335 views
S

Hi,

I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ?

 

My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help. 

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Best answer by tmo_mike_c 14 February 2016, 17:30

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14 replies

tmo_mike_c
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Hey @shanmuga‌.

The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.

M

Hey @shanmuga‌.

 

The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.

 

Does the receipt in the store have the address information on it?

F
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Hey @shanmuga‌.

 

The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.

 

Does the receipt in the store have the address information on it?

I want to ask it too. Did you receive the receipt with the address information?

N
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they might print you a cash register receipt.

 

but i need an actual billing statement.

there must be one. how to obtain it?

gramps28
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According to the terms and conditions prepaid plans don’t have detailed billing.

That’s why they can keep the rates cheap.

N
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According to the terms and conditions prepaid plans don’t have detailed billing

Oh, it’s in there? Okay, thanks.

R

Not sure if that makes sense that we cant generate a detailed receipt of payment made on prepaid number. What is the challenge in providing this feature which is useful to thousands of Tmobile customers. Even I have prepaid connection and need to reimburse telephone charges from my employer. for this I need to drive 4 miles to a Tmobile store every month and stand in Q for 30 min to refill and get the detailed receipt. In this digital world isn’t it Ridiculous ?  

Hope Tmobile reps will see these concerns and will provide us the feature to get detailed receipt for online payments.

N
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for this I need to drive 4 miles to a Tmobile store every month and stand in Q for 30 min to refill and get the detailed receipt.

 

Do you mean I can actually get the receipt at a store?

My point was about paying from my bank (using account number from the bill) instead of putting my CC# in @ the TM site (where it can be stolen or something).

 

N
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That’s why they can keep the rates cheap.

Honestly, this is <censored> argument if it’s coming from TM…
The info IS in their system. There IS an account # and there IS a merchant’s address on that payment I make via their web site (it’s required by the payment processor).

They still pay a fee 2 the payment processor (even tho they charge me some other <censored> fees).

Y not make it SIMPLER for customers AND CHEAPER for everybody, because my bank doesn’t charge neither myself nor the recipient for the payment transactions made from my checking acct?

gramps28
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Userlevel 7
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for this I need to drive 4 miles to a Tmobile store every month and stand in Q for 30 min to refill and get the detailed receipt.

 

Do you mean I can actually get the receipt at a store?

My point was about paying from my bank (using account number from the bill) instead of putting my CC# in @ the TM site (where it can be stolen or something).

 

If you want detailed billing it's not available for prepaid plans.

N
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If you want detailed billing it's not available for prepaid plans.

 

What do u consider a ‘detailed’ billing?

I only need 2 pieces: my account#  + TM address (which they use 4 billing purposes).

I don’t need ANYTHING else. I don’t even care about amount paid.

Those r the only pieces needed by my bank 2 set up payee information.

gramps28
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Userlevel 7
Badge +14

If you want detailed billing it's not available for prepaid plans.

 

What do u consider a ‘detailed’ billing?

I only need 2 pieces: my account#  + TM address (which they use 4 billing purposes).

I don’t need ANYTHING else. I don’t even care about amount paid.

Those r the only pieces needed by my bank 2 set up payee information.

Detailed billing is a breakdown of your bill.

If you have a prepaid account your phone number is your account number and you can find the Tmobile billing address in the link below.

https://www.t-mobile.com/support/account/pay-your-bill

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...

If you have a prepaid account your phone number is your account number and you can find the Tmobile billing address in the link below.

https://www.t-mobile.com/support/account/pay-your-bill

 

According 2 the page u referenced the acct# is “T-Mobile account number, which can be located on the Account tab in the T-Mobile app, in your account online, or on your paper bill”.

 

I actually used that account number 2 make a payment from my bank acct.

It’s been 6 calendar days since then and I still don’t c the payment posted 2 my balance.

Can I somehow send an email w/proof of payment 2 some1? Is there an email? Because i tried 2 call them 1s and after 10 min waiting on the phone i had 2 hang up.

N
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If you have a prepaid account your phone number is your account number and you can find the Tmobile billing address in the link below.

https://www.t-mobile.com/support/account/pay-your-bill

 

Just for whoever is interested.

Looks like for prepaid accounts bill payments don’t work from your bank. Period.

I tried twice (used my prepaid account #, used my phone #) and in both cases my transfer was “lost” (never got posted to my TM account).

So, the only option is 2 use TM web site and your card info (which will be compromised next time TM system is compromised).

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