Skip to main content

Billing

Talk about charges, payments, and bill details

  • 274 Discussions
  • 749 Replies
274 Discussions
T
tracejkmFirst activity
asked in Billing
Separate Billing

I am currently on my father’s plan and I recently purchased 5G home internet for myself on his account. He currently is paying for it and I was wondering if there was a way to move my line and the home internet to autopay from another account so that he is not paying for me?

3
gramps28
Pillar
1 year ago
P
PinchehueroFirst activity
posted in Billing
Upcoming payment change

I am in line with cloud catcher. The bank acct or debit card payment methods are too subject to all of the hackers out there. They probably can’t wait for this to go into effect. If you are hacked and money is lost, where does remedy come from? I opened a small checking acct to attach my debit card to so losses would be minimal. Just another layer of inconvenience. All this being said, I have no complaints about service or anything else, just apprehension about the security going forward 

2
P
1 year ago
J
JchamotFirst activity
asked in Billing
How can we register a complaint via email?

Does anyone know the email address to register a complaint?  I know it may make no difference, but it would be cathartic.  Frustrated about having to shift to autobilll from a bank account -- it's the first time since joining T-Mobile in 2003 that I felt like T-Mobile was turning into Verizon. Was not part of the contract I just signed to add two lines.  

3
gramps28
Pillar
11 months ago
J
JTLFirst activity
asked in Billing
loosing discount

Can I pay ahead with my credit card and keep the $5 discount?

1
syaoran
Pillar
1 year ago
C
Confused0218First activity
asked in Billing
Charged after number was ported to another company.

I was a Tmobile customer in 2018.  I ported my number to another company in June, then in September I was contacted by Tmobile collections that I owed for services from June to September.  Why was I charged for months after my number was ported?  My account should have been cancelled after my number moved from Tmobile.  I’ve been trying to get clarification, but they keep giving me a false collections number to call.  I call the number and all I get is a debt resolution law firm that doesn’t know anything about Tmobile.  What do I have to do to get some answers?  Then I get told to go into a store to check the details of my account.  Why can’t customer care do this?  I’ve gone into the store before about my billing, and they just tell me to call the customer care line.  What do I do?????  UGH!

1
gramps28
Pillar
1 year ago
M
MbcchickFirst activity
posted in Billing
what is this t mobil jump that was added to my bill for 282.00??

What is this T-Mobile jump of 282.00 they did this last year and took it off so why is they doing this again

1
gramps28
Pillar
1 year ago
J
JonnyFirst activity
asked in Billing
I've not a clue what this notification means. I've made no changes to my services.

Quote from account page:“Pending Change08/25/2023A rate plan or service change is pending for Multiple Lines”Could this be the upcharge if I don’t use debit or bank account to pay my monthly bill? If so, geez, why don’t they say so?

3
F
Pillar
1 year ago
A
Axb1993First activity
asked in Billing
Why is Sprint charging my deactivated account?

I have moved to Canada where Sprint is not available, and switched carriers ages ago. I don't have the SIM card or really any of the security crap they would like me to have when I call them. I finally had the right to deactivate my account in "my sprint" after Tmobile acquired them. At the time I paid off the $60 bill remaining on my account and assumed i was done with them.Today my parents found a letter from a collector looking for $130. I check my account and sure enough they have been billing me since October, and up to May when my USA bank account was finally closed. An someone please tell me what I'm missing here? Why have I been getting charged for months on a dead account?

0
A
1 year ago
J
jsdornFirst activity
asked in Billing
bill

I left T Mobile on may 6th and they are still charging me I can not get anywhere with Tmobile with out a pin I  never received a pin I had TMobile for about ten years and they never gave me a pin what can I do to stop TMobile from charging me?

3
gramps28
Pillar
1 year ago
B
BLMillerKYFirst activity
asked in Billing
Being charged for phones i have returned and TMobile refuses to do anything

From one of my multiple chats with TMobile:Essentially this: I was a Sprint customer.  After transition to TMobile, my wife and I upgraded our 13 pro Mac phones to 14s with TMobile.  We were told multiple times via chat and in person at store that we would no longer be paying on the 13s once traded in.  You can even check these chat logs for guarantees that we will no longer pay for these phones.  You guys now own the 13s.  We will not be paying on these phones as we no longer own them: you do.  If this can’t be resolved today (as this is my 5th time attempting to resolve this), we’re looking to turn these phones in, leave TMobile, and contact the BBB.  I don’t mean to be rude, but I do mean to be direct. update: last rep said that employees had lied to me and that I had no choice but to pay a lease on devices owned by TMobile.  Is this a legal issue at this point?

1
syaoran
Pillar
1 year ago
J
jackitheripper
asked in Billing
Scam?

As of the past four days, I have been receiving numerous phone calls from 1-844-796-0648. I looked up the number and it seems to say on multiple websites that this is a scam claiming to be T-Mobile, so I have been ignoring the calls since.As of yesterday, I received a letter in the mail saying that I have an outstanding balance. I checked my account and there is no outstanding balance. The letter looked suspicious to me considering it does not look like any other letter I have received in the past from T-Mobile (the paper is different, there is no color to the paper, etc.). I looked up the phone number provided in this letter as well which states it is the financial service department (1-888-310-8471). I found that this also seems to be a scam number as well. I guess my questions are: is anyone else dealing with this? is this actually a scam? if this is a scam, how did they receive my information (phone number and address)? 

11
K
2 months ago
R
RaygFirst activity
asked in Billing
Why does Tmobile lie about bill never increasing?

I was told my bill would never increase, now its $14.50 more a month. Time for a class action law suit

6
C
5 months ago
A
ArghtimezonesFirst activity
asked in Billing
can someone explain call logs/ timezones

I spend most of my time between San Francisco and Chicago however my phone/ utility bill address is New York. I can’t make sense of my calls. I read online that text and data are default to PST for TMobile but I don’t think that’s the case with calls as if that’s the case my bill shows me receiving work calls at 12am EST when I know the latest I accept is Approx 10pm. Does anyone know the answer to this? I’d have assumed it defaulted to the time zone you made the call in but who knows. I’ve to submit my work expenses calls and I’ve no idea where to start. 

0
A
1 year ago
L
lcrayton2477First activity
asked in Billing
Why is my bill so HIGH?

I’ve been with Tmobile FOREVER (like 20 yrs) and my bill just keeps getting higher. I have unlimited talk/text/data (even though after I reach a certain amt, I get a text that my internet will run slower), an OLD phone (S10e) and insurance for $104 month. Everyone I speak to who has Tmobile has newest phones, same or better features, multiple lines, some with no so great credit and are paying $40-$50 mth. WHY??? Can anyone help me get a better plan and slightly newer phone (S22) for less?Thank you

6
gramps28
Pillar
1 year ago
H
HurstaxFirst activity
posted in Billing
Did a TMobile employee steal a returned iPhone?

So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.

3
gramps28
Pillar
1 year ago
L
Lhoward78First activity
asked in Billing
Shared Account Help Solve Please

So I have a line with my old roommates. My bill on my line say $77.58, but the account owner says I owe more than that because there is the "main" fee that has to be split. If that is the case, why does my Tmobile app say I only owe $77.58? Am I getting scammed here? 

1
syaoran
Pillar
1 year ago
R
Raymcp99First activity
asked in Billing
final bill

My account has been canceled. Don’t know my pin. Need to get a copy of my final bill. Tried the store, online customer service, and calling the customer care with no success. How can I get a copy of my final T-mobile bill?

4
gramps28
Pillar
1 year ago
K
Krystal CFirst activity
asked in Billing
Experts give False Information

On the 18th I had a failed payment of 125.00 I called on the 20th at 12:12 am to speak to someone about the missed payment I explained that I was not able to make the payment at that time if I had any options because I did not want to receive the disconnection fee. After a 15 min call I was informed that I would have until the 22nd to make the payment and would not have my services interrupted. On the 21st my services were interrupted and charged a 60$ restoral fee. Called to make a complaint and provided all the call information so they can review the “monitored call for training” and was not able to get the fee reversed even after I was informed by the T mobile expert who made the guarantee.  After speaking to Daisy in customer service and the supervisor Cassandra I see that the guarantees are false and the guarantees do not mean anything. Very upset 4 year customer.  

2
K
1 year ago
B
BbbbFirst activity
posted in Billing
Risk of theft

T-Mobile has had too many breaches of info. Do not trust them with your bank account or debt card. At least with charge card have fraud protection and they outsource to other countries to have your personal info. Guess it is time to change carriers!! They also lie as to why! It is to get more money and is a breach of contract! It was agreed to have charge card. Is not because people have fees!! Wait till bank returns charges!! 

1
gramps28
Pillar
1 year ago
T
thisisapainintheassFirst activity
asked in Billing
billing

let me understand this, I can no longer pay the bill with a credit card, why?  I have never had a problem.  If I cannot use a credit card can I use Zelle

2
T
1 year ago
U
UsedToBeBetterFirst activity
asked in Billing
AutoPay Change Causes Us to Lose Phone Insurance Benefits

By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card.I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary.Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay?Thanks

10
M
9 months ago
J
jeffdkimFirst activity
asked in Billing
problem with the last bill

How can I contact T-Mobile's upper division customer service? I have called five times and visited the store, but they were unable to resolve my issue. I cancelled my services about two month ago, and I found I’m charged after the cancellation before the date of the payment. So I tried to figure out why it is charged but couldn’t. I call multiple times and even went to the physical store but no one could answer about this bill. They only asked about the PIN number which I’ve never knew one. Finally I went to the store and said if you don’t know I’m going to dispute the payment and she said yes. I’ve disputed the payment then I got another bill. Kind of confusing what exactly happened. Can somebody explain why I was charged after cancellation, even though It was cancelled before the new payment cycle, and why I still have to pay that amount as shown on the bill. I don’t wanna pay the late fee unfairly, since it is very hard to connect with your service team. So, please let me know what

3
gramps28
Pillar
1 year ago
C
Cowgirlpro69First activity
asked in Billing
extension

This is my 2nd extension and now I can't pay this one for 5 days. Should I let my service suspend and get my attention that way or were they not give me another one? Thank you

0
C
1 year ago
S
SvarnerrFirst activity
asked in Billing
Autopay

I am a first time user.  I like the convenience of AutoPay.  My issue is I am on a budget and need to have the withdrawal on a certain date.  How do I go about changing the automatic one that was put in when setting up my account? Thank you very much for any help/suggestions you have. 

1
syaoran
Pillar
1 year ago
G
GrayFirst activity
asked in Billing
when paying are you paying for the next 30 days or the pasr 30 days

when paying are you paying for the next 30 days or the past 30 days

4
H
Community Manager
1 year ago
27,693
Topics
109,235
Replies
1,306,490
Members

New badge winners

Show all badges
Terms & Conditions