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Billing

Talk about charges, payments, and bill details

  • 285 Discussions
  • 776 Replies
285 Discussions
J
JJANovice
asked in Billing
T-Mobile Store in Newnan, Ga

Today, I walked in the store at approximately 3:00 pm to get technical assistance since my phone went dead last week while I was on vacation. I explained to the young lady that last week my phone had no service and now I’m only getting  text beeps and phone rings, but visual-screen is noy working. Without even looking at my phone, she said, “It’s the  digitizer. Once it goes bad, nothing we can do.” I asked her if we could try using a different charger, she said, It doesn’t do any good. It’s the digitizer.” She then checked my account to find out if I had insurance and found out I did not. I mentioned to her that  it’s a shame that T-Mobile does not service their own equipment to which she replied, “We are sales group, not a repair group.” I was highly disapointed in the following:Not inspecting my phone and try to diagnose the problem. Lack of personal approach to customer needs Lack of customer empathy. My reason for reporting this is to make you aware of the caliber of people you ha

0
J
2 months ago
A
Ace MendozaFirst activity
asked in Billing
lies to make sign contracts and horrible customer

I been with T-Mobile for more than 10ths and I have never had such horrible experiences when i purchased a watch with them they lied when I signed the contract and than the customer service has never been so unprofessional and uncaring personal this is speaking to supervisor to customer reps. They are supposed to be on recorded lines they lie they don’t care for there customers they just lock you in to contracts and take your money. I can’t wait to get out of this contact to stop this crap of service!!! 

1
gramps28
Pillar
1 month ago
J
jjburgessFirst activity
asked in Billing
Billing

I’ve had billing issues since January which is the first time in 22yrs and cant seem to get resolved  and keep getting the same response from all which is they should have it all straightened up in two weeks….

1
J
6 months ago
H
hermeticallyopenFirst activity
asked in Billing
Connect wants to charge me twice a month 3 days apart

On Friday August the 9th I spoke with a representative to port my number from Google Fi to Connect by T-mobile, I gave him my acc # and the pin # to proceed with the transaction, I also paid $45 dollars he did NOT give a temporary #, throughout the weekend and Monday morning the 12th I had service provided by Google Fi, at around noon I called back to find out where the process of porting the number was.As I was talking to a representative on Monday the 12th at noon, she transferred my number to Connect, (I had asked for a physical SIM which was on the way) Google Fi immediately sent me an email telling me my acc was canceled, I protested that I would not have service till the SIM card would be delivered, she then proceeded to set up a temporary E-SIM card in my phone. I was sent a Legacy SIM card that couldn’t be set up, the following Monday another SIM card arrived and finally it worked. NOW Connect wants to charge me $15 on the 9th and also on the 12th of each month, I have one repr

0
H
26 days ago
C
CrabbyAbbeFirst activity
asked in Billing
reactivation fee!

I check my Internet bill on the first of every month, unless it says I have a credit the month before. (Sometime I prepay a month or so in advance) July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill! I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!

0
C
8 days ago
F
Frustrated t mobile customerFirst activity
asked in Billing
home internet line getting added without requesting for it

When we added new accounts to my line 2 years ago, T-Mobile added home internet line for 30$. When asked they said it was an accident and they will remove it. I trusted them they would remove it. Since it was on autopay I did not check. Now that I identified that home internet line is still there for 2 years I called them and asked about it. They are now saying it’s too long and we can only refund for 2 months. And more frustrating part is they sent me a email to return the device which we never got for a service which we never asked for and never used.the rep was saying it was my responsibility to check the bill and notify them of any discrepancies.as a customer am I responsible to check their work. How can this even be ethical. Looks like I am not the only one this is happening with. Does anyone on T-Mobile management even know this. Are they doing it in on purpose to meet their numbers for commission? 

0
F
1 month ago
B
BGIKFirst activity
posted in Billing
Awful Customer Service

Second communication about a billing error. I verified first responders discount supposed to be applied already and I even had proof of the chat with previous rep (Rose) who also indicated there would be a credit applied (in the chat) however the next rep when I called to correct it again (Tristan) and Supervisor (Michaelangelo) would not honor the proof of their error and just completely evaded the request to credit and change over and over again, it was messy and tacky, I’m so done. 

0
B
3 months ago
S
sweetdeeFirst activity
posted in Billing
phone

why you guys turn my phone off all we own is 69 dollars we have been paying the bill on 2 payment agrument so this is we need are phone cuz are kids are in school we dont have the money until may first to get it turn back on 

0
S
5 months ago
S
simplywaltersFirst activity
asked in Billing
Mayo Clinic Discount

How can I add my Mayo Clinic Discount?  I can’t find a spot for it anywhere.  

0
S
6 months ago
D
dyen100First activity
asked in Billing
How to file complain against Tmobile

I replaced a line to my plan and was told that I can trade my old Iphone to a new one without any charge. First, Tmobile increase my month charge (even though I was told repeat the month charge should be same, yet they increase without my consent. A nice rep finally fixed the problem. Tmobile also charge me addition fee for the new phone (again I was told it is a even trade in). Now they refuse to resolve the issue. I have been with tmobile for 20 plus years and now I am really angary being lied to. I plan to file a complain with consume protection agency. Anyone else experience similar problem?

0
D
5 days ago
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