How do I refill (add a data pass to) my prepaid mobile hotspot?
When I login and select my device I am never given an option to add more data to my prepaid mobile hotspot no matter what option I select, all the screens have changed from just a month ago and now nothing works.
First screen I see when I login. I did nothing on 3/21/2019 so I don't know what that means under "Your Plans". What is a "Simple Plan"?
If I select "Check out more plans" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".
If I select "Change Plan" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".
All previous purchases show as "On-Demand Pass".
The whole process of adding data to my prepaid mobile hotspot has completely changed and become impossible to complete!
What in the world is happening at T-Mobile?
Is it time to switch providers?
Best answer by tmo_chrisView original