T Mobile prepaid account balance is too low

  • 10 March 2022
  • 3 replies


Even after refilling the prepaid account multiple times and having enough balance in my account, I keep getting this warning that my account balance is too low. 

Tried to talk to 3 different customer service representatives but they all have different solutions none of which has worked. Any suggestions what can be done? I dont want to go on a call for troubleshooting again.

3 replies


Did you ever get this fixed.  I am in the same position it seems.


I am too getting same message was it resolved, Could you help me with solution


Mine got resolved when I put extra money $50 into the account balance.  It messed up again when money came out at my next due date.  Obviously something wrong with the way my account is set up but t mobile has not fixed it.