I refilled my T-Mobile prepaid (pay as you go - legacy) phone. I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members. I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89. Something changed, I was charged an additional $1.20, making the tax amount $2.09. The total refill amount paid was $12.09. I had to find out why.
After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17. They are as follows: PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .
Has anyone else experienced this change in their prepaid tax amount recently? Where is this stated with the amounts listed above on the website? I don't like to be surprised, they should've highlighted all charges up front and not lump under "TAX" without supporting details.
Best answer by tmo_mike_cView original