my bill

  • 11 June 2024
  • 2 replies


I want to know why my bill has gone up from 149.00 to 225.42 a month?!


Best answer by syaoran 18 June 2024, 11:55

View original

2 replies

Many things can cause a bill increase. Have you changed your rate plan in the last 60 days? Have you done an upgrade in the last 60 days? Did you have auto pay and remove it? Was your auto pay set up with a debit or credit card? Recently T-mobile stopped giving discounts to accounts who used a credit card for auto pay. If you don’t understand your bill you can always call 611 or visit your nearest store and has for a bill summary 

Userlevel 7
Badge +15

Any billing related questions can only be answered by Customer Care, the T-Force Team, or in-store employees.  No one here has access to your account.  Reach out to Customer Care at 611 from your T-Mobile line, send T-Mobile a DM on Facebook or Twitter, or visit your local T-Mobile store to see if they can explain why your bill has increased.