Solved

Price Lock


Userlevel 4
Badge

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

icon

Best answer by wireproof 22 May 2024, 21:44

View original

314 replies

My husband and I are both on this 55+ plan that they are now increasing, after their lies of never increasing in price as long as you have the plan!  We signed up in 2017 when we saw the tv add promising 2 lines, with autopay, 60.00 and it would NEVER increase.  We switched plans because of this.  Not only did the tv ad state all this at 1:00 am, when we went into the T-Mobile store, the rep insured us that what we saw was 100% correct and would never go up!  Something needs to be done for all of us seniors on this promised plan because I’m sure this is only the beginning of price hikes to come.  This is surely a breach of contract!  We have kept our end and now TMobile is completely taking advantage of we seniors that already have a difficult time making ends meet!  I’m going to file also with the FCC as well as the Attorney General and the local news stations.  Totally unfair practice!!! 
Filed Complaint with the FCC! 

not that this will help but its couple of the Executives

Jon Freier

President, Consumer Group

jon.freier@t-mobile.com <jon.freier@t-mobile.com>

 

Or

Pedro Montalvo

Sr. Specialist, Executive Response, Team CEO

Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com

It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

Going to be either a $2 a line or $5 a line increase depending on the plan.

Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a “new” gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I’ve had for 2 years. Has anyone experienced any success in having changes reversed?  How?

 

they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse” plan. 

Userlevel 2

I am so disgusted.. I have made complaints everywhere and they submit the same old false response .. how can they get away w this ?

I’ve never heard of this “Un-contract” plan that I supposedly signed up for in 2017! I signed up for a ONE Unlimited 55+ Plan where they advertised that they could never change the amount of my bill. Only I could if I added extra lines or services. I just received yet another response from T-Mobile with the same nonsense as before. They’re requesting the complaint to be closed with the FCC and I am responding with a great big NO!

Userlevel 7
Badge +11

not that this will help but its couple of the Executives

Jon Freier

President, Consumer Group

jon.freier@t-mobile.com <jon.freier@t-mobile.com>

 

Or

Pedro Montalvo

Sr. Specialist, Executive Response, Team CEO

Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com

Just as a note … the emails (including jon.freier@t-mobile.com) and in the past neville.ray, john.legere are all handled by a ‘team’ = part of the ‘Executive Response Team’ formerly ‘Office of Executive Management’.

I’ve spoken with dozens over the past 10 years.  Generally they’re useful to get your out of contract/T-Mobile, but that’s about it.  Whatever they will tell you over the phone might not be what they give in writing either.

Userlevel 2

As a result of my complaint to the FCC, I have learned that my two phone lines will not go up in price -- they are covered by Price Lock, just as I was told when I signed up.  This directly contradicts what I was being told by T-Mobile customer service.

What is not covered by Price Lock is my Apple Watch.  It’s on a data rate plan that isn’t price locked.  The monthly charge for that has gone up $2.

I have told the FCC to close my complaint.
 

Filing a complaint with the FCC seems to be the only way to get accurate information from T-Mobile.  I suggest that you not rely on T-Mobile customer service.

 

Way to destroy your reputation T-more-bull. 

Class Action lawsuit soon...

Userlevel 3

For those asking about a class action lawsuit, it’s a done deal. A civil complaint has been filed in U.S. District Court in the District of New Jersey as a result of T-Mobile breaking their promise to never raise the price we pay for those of us covered by their Un-contract and their Price Lock. If you’d like to have a look at the complaint, here’s a link:  https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing

How do we join this class action lawsuit against T-Mobile. We have had the exact experiences described in the complaint.

Userlevel 3

This is so new that i don't know how to specifically answer how to join this particular lawsuit, but generally, if the court certifies class action status, members of the class are notified and they would automatically be included unless they choose to opt out. I'm guessing, and it's only a guess at this point, that this case will follow suit. I'll post more information as the case moves forward.

Userlevel 3

Here’s some information about class action lawsuits:

 

https://www.classaction.org/learn/how-to-join#:~:text=For%20most%20class%20action%20lawsuits,inbox%20%E2%80%93%20sign%20up%20for%20ClassAction

Yesterday I filled a complaint with the FCC. Today I received the below response.

 

Thank you for your submission. Based on our review, your Ticket No. _____ was served on your provider on July 17, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

Userlevel 1

My response to all of the above is to encourage everyone to please continue to respond back to any notices that you receive from the FCC regarding the complaint that you filed, letting them know that the matter has not been resolved.

I filed a complaint with the FCC, my state’s Attorney General, the Better Business Bureau and each local TV station that has a consumer reporter.

The free legal advice I received from a local radio lawyer is to make sure you keep rattling the cage of T-Mobile and contact them monthly, in some way you can document (Email counts here) letting them know that you do not accept the price increase.

If you don’t do this, you are providing T-Mobile a paper trail that shows that they increased your rate and you continued to auto-pay it without complaining.

I’m keeping records of every email, complaint, and phone conversation I have with everyone regarding this matter. If nothing else works, I plan to file a complaint in small claims court, seeking to recover anything above $60 for two lines that I was charged each month. Small claims courts can’t award punitive damages, but they can award actual damages sustained.

Unless the judge tell me otherwise, I’m happy to return to court once a year for the rest of my life, in an attempt to have T-Mobile honor the promise they made when they said ….

“Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.”   (see attached offer)

For what it’s worth, this morning I filed my complaint on BBB.org and received an email response telling me that ….

“Your complaint has been sent to the business for their response.  Once they have responded to BBB, we will contact you again.  In the meantime, if the complaint becomes resolved please inform us in writing. Please remember that copies of your future correspondence will be sent to the company as well.” 

So. I would encourage you that if you haven’t already filed a complaint there, it probably couldn’t hurt to do that as well.

Reply