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On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

My husband and I are both on this 55+ plan that they are now increasing, after their lies of never increasing in price as long as you have the plan!  We signed up in 2017 when we saw the tv add promising 2 lines, with autopay, 60.00 and it would NEVER increase.  We switched plans because of this.  Not only did the tv ad state all this at 1:00 am, when we went into the T-Mobile store, the rep insured us that what we saw was 100% correct and would never go up!  Something needs to be done for all of us seniors on this promised plan because I’m sure this is only the beginning of price hikes to come.  This is surely a breach of contract!  We have kept our end and now TMobile is completely taking advantage of we seniors that already have a difficult time making ends meet!  I’m going to file also with the FCC as well as the Attorney General and the local news stations.  Totally unfair practice!!! 
Filed Complaint with the FCC! 


not that this will help but its couple of the Executives

Jon Freier

President, Consumer Group

jon.freier@t-mobile.com <jon.freier@t-mobile.com>

 

Or

Pedro Montalvo

Sr. Specialist, Executive Response, Team CEO

Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com


It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

Going to be either a $2 a line or $5 a line increase depending on the plan.

Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a “new” gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I’ve had for 2 years. Has anyone experienced any success in having changes reversed?  How?

 

they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse” plan. 


I am so disgusted.. I have made complaints everywhere and they submit the same old false response .. how can they get away w this ?


I’ve never heard of this “Un-contract” plan that I supposedly signed up for in 2017! I signed up for a ONE Unlimited 55+ Plan where they advertised that they could never change the amount of my bill. Only I could if I added extra lines or services. I just received yet another response from T-Mobile with the same nonsense as before. They’re requesting the complaint to be closed with the FCC and I am responding with a great big NO!


not that this will help but its couple of the Executives

Jon Freier

President, Consumer Group

jon.freier@t-mobile.com <jon.freier@t-mobile.com>

 

Or

Pedro Montalvo

Sr. Specialist, Executive Response, Team CEO

Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com

Just as a note … the emails (including jon.freier@t-mobile.com) and in the past neville.ray, john.legere are all handled by a ‘team’ = part of the ‘Executive Response Team’ formerly ‘Office of Executive Management’.

I’ve spoken with dozens over the past 10 years.  Generally they’re useful to get your out of contract/T-Mobile, but that’s about it.  Whatever they will tell you over the phone might not be what they give in writing either.


As a result of my complaint to the FCC, I have learned that my two phone lines will not go up in price -- they are covered by Price Lock, just as I was told when I signed up.  This directly contradicts what I was being told by T-Mobile customer service.

What is not covered by Price Lock is my Apple Watch.  It’s on a data rate plan that isn’t price locked.  The monthly charge for that has gone up $2.

I have told the FCC to close my complaint.
 

Filing a complaint with the FCC seems to be the only way to get accurate information from T-Mobile.  I suggest that you not rely on T-Mobile customer service.

 


Way to destroy your reputation T-more-bull. 

Class Action lawsuit soon...


For those asking about a class action lawsuit, it’s a done deal. A civil complaint has been filed in U.S. District Court in the District of New Jersey as a result of T-Mobile breaking their promise to never raise the price we pay for those of us covered by their Un-contract and their Price Lock. If you’d like to have a look at the complaint, here’s a link:  https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing


How do we join this class action lawsuit against T-Mobile. We have had the exact experiences described in the complaint.


This is so new that i don't know how to specifically answer how to join this particular lawsuit, but generally, if the court certifies class action status, members of the class are notified and they would automatically be included unless they choose to opt out. I'm guessing, and it's only a guess at this point, that this case will follow suit. I'll post more information as the case moves forward.


Here’s some information about class action lawsuits:

 

https://www.classaction.org/learn/how-to-join#:~:text=For%20most%20class%20action%20lawsuits,inbox%20%E2%80%93%20sign%20up%20for%20ClassAction


As you can see, this company hasn’t learned from its past practices. This current price hike is for “us” to pay for their naughty behavior. Maybe the California Attorney General will haul their back into court again. This time he should he should bring criminal charges! Enough of this settling for money.

https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-1025-million-settlement-against-att-verizon-and


Yesterday I filled a complaint with the FCC. Today I received the below response.

 

Thank you for your submission. Based on our review, your Ticket No. _____ was served on your provider on July 17, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.


My response to all of the above is to encourage everyone to please continue to respond back to any notices that you receive from the FCC regarding the complaint that you filed, letting them know that the matter has not been resolved.

I filed a complaint with the FCC, my state’s Attorney General, the Better Business Bureau and each local TV station that has a consumer reporter.

The free legal advice I received from a local radio lawyer is to make sure you keep rattling the cage of T-Mobile and contact them monthly, in some way you can document (Email counts here) letting them know that you do not accept the price increase.

If you don’t do this, you are providing T-Mobile a paper trail that shows that they increased your rate and you continued to auto-pay it without complaining.

I’m keeping records of every email, complaint, and phone conversation I have with everyone regarding this matter. If nothing else works, I plan to file a complaint in small claims court, seeking to recover anything above $60 for two lines that I was charged each month. Small claims courts can’t award punitive damages, but they can award actual damages sustained.

Unless the judge tell me otherwise, I’m happy to return to court once a year for the rest of my life, in an attempt to have T-Mobile honor the promise they made when they said ….

“Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.”   (see attached offer)

For what it’s worth, this morning I filed my complaint on BBB.org and received an email response telling me that ….

“Your complaint has been sent to the business for their response.  Once they have responded to BBB, we will contact you again.  In the meantime, if the complaint becomes resolved please inform us in writing. Please remember that copies of your future correspondence will be sent to the company as well.” 

So. I would encourage you that if you haven’t already filed a complaint there, it probably couldn’t hurt to do that as well.


I just sent the following to the FCC, NC State Attorney & BBB.   Took 15 minutes.

 

“I would like to add my name to the list of thousands of seniors aged 55+ that signed up for One plan 55 back in 2017 and was told that my cost for each line would never increase as long as I kept my service.  T-mobile has now increased the price of this service.

This plan was directly marketed to older customers, encouraging them to switch service so their cost could be fixed for as long as they continued service.

This is a breach of contract and trust.

I would like to file a complaint against T-Mobile for breach of contract and breach of trust.  I am requesting they restore the original agreement and reimburse for the increased amounts already paid.

Please see attached marketing information from 2017 that states “T-Mobile will never change the price you pay for your T-Mobile ONE plan

https://www.t-mobile.com/news/press/un-carrier-next”


In my opinion:

T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC.

The ERT’s talking point of “I also got affected by the overcharges” is immaterial. Since Paul, a top Boss on the ERT can’t do anything about the ripoff and has no authority, why even have an ERT??? 

This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the “Un-Contract,” we were on the Magenta 55 $70 Total Forever Contract!

The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT’s Paul said he would send me the “fine print” yesterday. I eventually found it in SPAM! Did ALL T-Mobile Customers get this “fine print”?

The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.


  • Evidently filing a complaint with the FCC does not scare Tmobile, since all available information in writing on the Magenta 55+ Plan was guaranteed for life is nowhere to be found online or on your account documents.  Poof gone.  All of a sudden they are using the words PRICE LOCK in their response to FCC different from Guaranteed for Life?
  • Today I received my response from Tmobile to the FCC with the same runaround we are all being given INFLATION, funny how they hit the seniors on fixed incomes, maybe they don’t have grandma’s & grandpa’s to have considered this change & renege on what was promised but that we all misunderstood; imagine the 17601 views listed on top of this community problem all MISUNDERSTOOD when we signed up for the plan that the price was guaranteed for life.  Oh & let me include when they say to try & find another company with a lower rate you won’t.  Maybe not but it will be better service & not dealing with big corporations that renege & use another excuse.   
  • Not sure the FCC looks into this community blog to realize, can it be all these 55+ people misunderstood when signing up for the plan?  We may be getting older but not stupid!

  •  

I’ve been receiving those standard replies from T-Mobile as well and continue to respond to them through the FCC complaint emails that are being sent. If you miss a response, the case you opened, closes! There’s a class action lawsuit in progress so don’t lose patience! I recommended several people to T-Mobile after I first joined in 2017 and now they’re paying more as well. Sad state of affairs for sure!!!


For what it’s worth (and I doubt that’s much) I received another response from the T-Mobile Executive Response team this afternoon, telling me that T-Mobile had been notified of my complaint with the State Of California Attorney General, and that as per their policies and procedures, they are required to reach out to me although their position has not changed.

I emailed back to this member of T-Mobile’s executive response team and told them. . . 

My position in addition to yours remains unchanged.
 
I relied on T-Mobile's UnContract Price Lock Guaranteed Rate Plan, which according to T-Mobile's Terms And Conditions dated May 14, 2023 (see attached) reads:
 
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.
 
Please correct me if I'm wrong, but based on past conversations that I've had with you and others from T-Mobile, it appears as if T-Mobile's position is that it doesn't matter what agreement I entered into with T-Mobile, or what your Terms and Conditions say, the fact is that T-Mobile can make any changes they want at any time they want.
 
Again, I look forward to having you correct my misunderstanding if I'm in error, but I believe this is your position, and the position of T-Mobile which I plan on restating in other complaints which I file.
 
I'll be sending a demand letter tomorrow to:
 
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, New Mexico 87176
 
In that letter I'll be notifying your customer relations department of my intent to pursue this matter in Small Claims court.
 
I'd appreciate it if you could let me know if there is anyone else on your end that I should notify.
 
Thanks in advance for any assistance you can provide,
 
I will let you know what, if any response I receive from T-Mobile regarding this most recent email.
 

this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. 

Can someone let me know where this is now?  thanks!


this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. 

Can someone let me know where this is now?  thanks!

 

I think it was marked “solved” because nobody has commented for a while. I haven’t heard anything from FCC Consumer Complaints since August 14th! I read in this forum that there’s a Class Action Lawsuit. Does anyone have any other information?


I just updated my complaint with the FCC! That was closed out for some unknown reason SMH!!! I answered them within the 30 days to keep the complaint active but, I just checked and it isn’t. Anyone that has an FCC complaint that was closed, you can reopen it with a couple of clicks! Thanks for the reminder djdeb!


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