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Billing

Talk about features and charges showing on your bill.

  • 109 Discussions
  • 536 Replies
109 Discussions
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wolfmama44First activity
asked in Billing
financing payments?

I guess I was fooled by the salesman again. I was told I could get 2 lines plus 1 free line when i bundled with the internet. My total would not be more than 200 a month because it's all unlimited. Here I am 2 payments later and it's up to 400! They charged me for changing my due date and then they double billed me before the next bill. On top of that, they are now telling me I have to pay off all my “equipment” (phones, watch, modem) with a financing installment or whatever they call it. I didn’t sign up for that.  The salesman lied when I asked if we had to pay off our phones. He said we just had to pay for the taxes upfront, which I did. The total was like 200. First bill was about 205. Then it went up to 300, now 400(next bill). The explanation of all these extra fees is confusing. What happened to all these promotions? The 200 Mastercard they said I would get after 10 weeks to use on my bill or T-Mobile accessories is nowhere to be found or used.

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1 hour ago
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RaynaB718Novice
posted in Billing
Customer Service

Can someone make sense of this? They gave me a credit on my account for a restoration fee of $60 to then the next month charge me the $60 plus tax! So essentially I got a $60 loan! Mind you, this was not my fault. Some way there was someone in Africa who made changes to MY account! Now they're telling me the credit was already applied and there's nothing they can do. This is ridiculous!

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1 day ago
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jdanielNovice
asked in Billing
refund request

I paid my account in full and closed my account.   I am receiving multiple statement of -16.53 as an over payment adjustment.  Customer service is refusing to take my refund request that the local store says T-mobile owes me. This is stealing.       

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J
3 days ago
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ramozkingFirst activity
asked in Billing
storm

dDoes tmobile help extension of payment during hurricane catastrophic disaster?

1
syaoran
Pillar
3 days ago
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MckennadNovice
asked in Billing
Full Bill Access

How on earth do I view my entire billing statement from the T - mobile account site?  It only shows me what I pay for my lines and nothing else.  So frustrating to not be able to access that data.

1
gramps28
Pillar
4 days ago
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jenine68Novice
asked in Billing
Charged 52.00 on my account i didnt authorize

I was checking my bank account and i show 52.00 charge taken out of my bank account but i did not authorize that charge. Please advise. 

1
syaoran
Pillar
4 days ago
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coderdanNovice
asked in Billing
Failed payment - double charge

I had a payment arrangement set up to my bank. It failed. I paid with my credit card. Two days later T-Mobile tried again on my bank. It went through. I now have made TWO payments, but T-Mobile only credits me for one. What is the best way to address this?

1
syaoran
Pillar
5 days ago
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MelaniepunneoNovice
asked in Billing
billing resolved

I would love to give a shout out to Don, who has helped me so much with a few different issues I was having and I am greatly appreciative of how much money and time he has saved me. T-Mobile was definitely worth switching to from Verizon and I am very happy with my service and how much they truly care about their customers. 100%. Thank you so much from the bottom of my heart, I am so greatly appreciative on how much you have helped me and how much you care about your customers. Thank you so much for helping me. 

0
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5 days ago
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CMcMillanNovice
asked in Billing
Concern My Bill

Hello T-Mobile, I pay my bill every month,  today and I went in to pay my bill and it your system stated I had a past due amount.  I don’t understand.  T-Mobile has done this type of action to me twice, that I have caught.ThanksMrs. McMillan

1
syaoran
Pillar
7 days ago
4
4soshulmediaNovice
asked in Billing
DO NOT SWITCH FROM WHOEVER YOU ARE WITH, YOU WILL REGRET IT!!!!

I been with these clowns for not even 2 months and all the BS that I read after the fact about their service and company is TRUE 100%. PSA dont switch its a gimmick, bait and switch and you will be SO-RRY. I was promised a promotion by a manager for a $55 monthly bill, and a promo of $45.00 off my device $79.17 and smartphone activate promo. You think that happened?? Hell no, to make matters worse, my militart discount has not been honored. This is completely unacceptable. My plan was changed by a manager against my better judgement and my military status was verified from day one, I have the confirmation email to prove it, when she switched my plan somehow that got “lost” off the account which shouldnt have happened because I reverified with the sup on 8/25 on the phone call. So despite verifying my military status twice, I have yet to see the appropriate benefits applied to my accout and im going to demand an immediate adjustment to my bill to reflect the promotional rates I was quot

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8 days ago
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BonnieMontageFirst activity
posted in Billing
Overbilled $150 this month.😳😳🙄🙄

Back in the late 90s and early 2000s I was paramedic in South Atlanta for about a decade and I had t-mobile. I loved t-mobile. Couple of years ago I decided that I wasn't happy with my current cell phone company and I decided I would go back to t-mobile. Boy that was a mistake. This past month they charged me $150 more than normal and I cannot get anybody on the phone I'm not paying it and I'll probably try to find a company with their customer service Representatives inside the United states. And if I can't find one oh well guess we'll have to figure something else out I've never in my life seen as big of a disgraceful customer service department as T-Mobile. However, if you Google customer service for Verizon The Forum looks exactly like this one nobody answers the phone and everyone is unhappy. I say we all quit and find some other place to go so that we don't spend our evenings grumbling in a cell phone companies forums lol. I really do think I could think of a lot better things to

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9 days ago
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rdbyamFirst activity
asked in Billing
Canceling T-Mobile internet

August 4, I went into the hospital for a quadruple bypass, on Aug6th, due to my debit card being blocked due to a hack, they denied payment to T-Mobile who cut off my internet, about Aug 8 my wife and daughter called me about the internet, I said unplug it and plug it back in, we were unaware T-Mobile had cut us off. My daughter called a local service provider and go internet from then, 16 days later I was released from the hospital and then found out about the blocked card,  Tried to get ahold of t-mobile but do not have a pin number, have tried everything,excpt driving 60 miles to a t-mobile store.any suggestions?

3
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11 days ago
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Fatma IbrahimNovice
posted in Billing
My bills balance are wrong and tooo much

I try to contact T-Mobile company to find solutions to my problem…I have been payed high bills for 4 or 5 months and I see that is too much to pay too much money..I pay as the same amount as I payed before I finished the devices balance!!What's wrong with you??? Please try to fix my problem or contact me as soon as possible!..

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13 days ago
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Shivaria WNovice
asked in Billing
Sorry I changed over from ATT

I was with ATT for over 20 years. Recently, a couple of family members changed over to TMobile.  So I thought why not.  But from Day 1 it has been a nightmare.  Besides the fact that there customer service agents are taught to never put a manager on the phone,  Now I have to deal with these phone issues every single month (several times a month).  They never price locked.   No matter what they told me.  I was told that I would receive a plan for 60 dollars a month for 2 lines.  The first couple of months, I received a bill for 4 phones lines and never could get that off no matter how many reps I spoke to.  To appease me they handed me a 20 dollar credit off a 135 dollar bill.So far, since day one I have over paid probably about 200 dollars, and that’s alot to say since I’ve only been with them for about 3 months.  Then I put an international plan on my phone for an extra 15 dollars.  They never added that on until after I finished the calls. So I got charged for the international plan

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14 days ago
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112lh007First activity
asked in Billing
My plan is $45, and I paid on time last month. You charged me so much this month. Isn't that a waste of money? I'm going to switch.

My plan is $45, and I paid on time last month. You charged me so much this month. Isn't that a waste of money? I'm going to switch.

1
syaoran
Pillar
16 days ago
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klspoeFirst activity
asked in Billing
keep getting billed after cancellation

I cancelled my T-mobile for my cellphone a couple of months ago and I keep getting billed and also received a pre paid refund, but now I have another bill and can’t get answers. Guest pay and my account no longer works with my number. I am so sick of this incompetence!!

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K
19 days ago
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Sputre2Rookie
asked in Billing
wost customer service to vip members

Even now, the situation is disappointing. Initially, one agent promised a 100% refund, but the next day, another agent only agreed to a 50% refund. Despite the presence of audio recordings for each call, the company is relying solely on the agents' internal communication notes. They are unwilling to conduct a thorough root cause analysis and have left the issue unresolved. Furthermore, the agents are disconnecting calls, stating that it's a matter of mobile Goodwill, which is frustrating for the customers. The network coverage in major hubs of the USA, such as the Bay Area and downtown, is extremely poor. It seems like the company advertises misleading ads to hide this issue. A group of 30 students, including myself, signed up for T-Mobile, but we have all unanimously decided to switch to a different provider as soon as possible. We understand that our departure may not make a significant impact on the company, but we feel it's important to inform other students about our experiences a

0
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19 days ago
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Deagle90First activity
asked in Billing
Paying too much

I am on facebook and an ad for t-mobile shows that people 55+ two lines Unlimited 5G for $30 plus taxes and fees so why am I paying $64 and we are both over 55

1
gramps28
Pillar
19 days ago
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SprintDualbandwasbetter5GFirst activity
asked in Billing
I think we got charge 3 times.

So we were changing account holder, which requires a new account number. Had to paid off the remaining balance on the old account. So I went ahead and use my credit card to pay off the bill for $225. But my friend has an automatic payment so it charge her checking account too. Now, it’s another $225. Then after transferring number get a bill for single lines plan for $465 I thought it was for AUG-SEP, just now realized it was for JUL-AUG bill that were paid twice $225 x 2. That $465 was an incorrect amount, so I contacted customer service and they help reduced the balance to reasonable amount I think it was $210 or something like that. To sum it up I paid for JUL-AUG bill 3 times 1 with credit card, 1 with previous account holder checking account, and one after I transferred to new account as an account holder. Note: there is a negative balance, I am not sure if it was credited. If it was it should be more so I am very confused with the bill right now. So for sure one $225 need to be r

1
syaoran
Pillar
20 days ago
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anthony.apadulaNovice
asked in Billing
Can’t see equipment installment plan

I go to view my bill and i see both my phone line bill and device bill . when i go to click to view my device bill by itself it says i don’t have any device/equipment loan active even though i'm paying for the device every month . i just want to see my device bill so i can possibly make separate payments .

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1 month ago
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Endless frustrationNovice
asked in Billing
Anyone else's bill go up double without explanation a few months ago???

I have tried to get this resolved multiple times now. 3 one hour plus online chats, one hour and half long visit to the store I got my plan from, and lastly an hour long conversation with a “Manager” who promised me that my bill “would return the previous charge amount by next cycle. You will receive an email in 9-10 days with confirmation as well.” I asked for their contact info and they wouldn’t give it. Needless to say I didn’t get the confirmation email and my card was just charged double what my bill should be AGAIN! Long story short, I was promised a “deal” in store and my monthly charge was $120-ish for 8 months. Tmobile issued that small upcharge mid year this year and something in the system automatically added a “service charge” to my account. I can’t anyone competent to see it from my side and assist me. 

1
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29 days ago
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rgnatholleyFirst activity
asked in Billing
Past Bills

I need my T mobile bills from Sept and Oct of last year.  I have been to 3 different stores, called customer care at least 10 times, called the corp office and left messages and sent letters to the legal department and corp office.  Why can I not get a simple statement sent to me? 

1
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1 month ago
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Ebrake79Novice
asked in Billing
Lied to on recorded line and no one will fix the issue

I had phone calls with 2 Service agents and my fiancé. We were told blatantly a price for everything included. we asked multiple times and event he customer service reps asked each other about it multiple times to confirm. They said if its not right reach out and everything is recorded and it will be taken care of. Great so my bill says a very different amount. I reach out and the guy doesn't answer the questions and cant tell me what charges are for. I get a supervisor and h e tells me basically he cant do anything besides change my plan to a cheaper plan and that's it. Is there a way to get this actually resolved or is this just typical T-Mobile and i should cancel everything and switch carriers? I'm at a loss how i can be promised over and over 1 thing and told not to worry just reach out if its wrong and its all recorded and they will take care of it and then when i do nothing happens besides to bad.

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1 month ago
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iqt_26First activity
asked in Billing
Discover Debit Card?

Is Discover debit Card accepted for AutoPay?

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syaoran
Pillar
1 month ago
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GeminiDragonNovice
posted in Billing
This is BS

This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pay for it on my next bill. I'm on disability and by the time I pay all my bills and get things for my daughter like doctors appt and food and clothes my money is gone. So charging it to my bill with a cap of 50 or 100 dollars I think it was to be added to my bill let me play the game and pay it on my bill the next time my bill came out... and they just removed that feature with no explanation or warning... I had to do a deep dive on the website to find out and it wasn't even on the website I had to find out on a forum page... this is ridiculous and should be reinstated immediately! 

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2 days ago
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