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Billing

Talk about features and charges showing on your bill.

  • 109 Discussions
  • 537 Replies
109 Discussions
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rabarryFirst activity
asked in Billing
Price Lock

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

320
R
1 month ago
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MHolFirst activity
asked in Billing
Why are we being penailzed for paying with a credit card?

T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???

67
T
1 year ago
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IamSamIamNovice
asked in Billing
127 or 128 mean in my incoming text log

Does anyone know where text messages are coming from when it is displayed in the incoming text log as 127 or 128?  I seem to be getting many of these codes but I don’t recall receiving the texts….  But I see it in my text message log. 

11
J
1 hour ago
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I AmSpeaker
posted in Billing
T-Mobile ONE "Un-Contract" Price Lock Guarantee | "Re" Carrier - June 2024 Increase Price Increase

I don’t know how T-Mobile thinks this is ok. I Am more irritated by their response. Don’t insult my intelligence. We kept our plan, the price should not change - it’s just that simple. Yes, I rather pay substantially more to another carrier because it’s BS of T-Mobile to do this, counting on people to just accept it and be “ok” with the “inflation” - playing on your lack of intelligence, this is GREED pure & simple, there are NO additional associated costs in giving you the service you have already been paying for. https://ibb.co/s3sjDgY This “infinite growth” mindset of Capitalism is the fail of the pyramid scheme. It’s delusional. I don’t know who I want to fail more, Reddit, or T-Mobile. At least Verizon and AT&T don’t “pretend” to care. Don’t tell me you won’t change my price as long as I keep my plan, and then you turn around and change my price and then communicate with me as if I Am talking out the side of my neck, out of thin air, like you don’t see the same thing that

9
F
3 months ago
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magenta3914850First activity
asked in Billing
First Billing Cycle

Hello T-Mobile,I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan. Please advise.

8
6
3 years ago
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ericade3082First activity
asked in Billing
refer a friend nightmare

so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account.  Per the program terms and conditions I thought it stated the following... however I was told because I have a payment arrangement that disqualifies me.  I don't think that's far I was part of hurricane Irma and I cant help I need an arrangement at least my account isn't suspended.  who can I call about this?  Do anyone have corporate number?  I really don't think this is right.Program Terms & Conditions1. Referrer must maintain an active T-Mobile-branded postpaid consumer account with voice service throughout the referral process. Referrer must register for the Refer-A-Friend program online at https://referral.t-mobile.com/. Referrals good only after 24 hours of being uploaded. Other account & plan types (e.g., corporate government, employee, dealer, prepaid, and VIP) are not eligible.

7
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1 year ago
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adamentropyFirst activity
asked in Billing
T-Mobile Mastercard Fiasco

Don’t have a promotion if you are not going to honor it. I did everything right the first time I submitted for the Mastercard promotion, but the associates at T-Mobile did not know to give me the $30 line; they did a $20 line on the tablet (are they trained to do this? I doubt it, just no communication within the company), so I was denied, but I was given no notification of this denial because that is not a thing. When I checked in a month later, I got over-the-phone help to change my line to $30 so I would qualify. In spite of the erroneous message below, I submitted all of the same required documents (which is a really clumsy way to do it in this day and age), and now I am denied for being too late asking. You can probably guess all of the expletives I am thinking right now in regard to T-Mobile. The images I sent were fine the first time. The receipt is from Apple, so it cannot be an invalid store. This is T-Mobile’s fault with their initial incompetence in establishing a line for t

5
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Pillar
1 year ago
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RieFirst activity
asked in Billing
Bill of all lines

I have 3 lines but my bill shows only for one number. Anyone knows how to see the bills for the other lines?

4
tidbits
Pillar
1 month ago
G
GeminiDragonNovice
posted in Billing
This is BS

This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pay for it on my next bill. I'm on disability and by the time I pay all my bills and get things for my daughter like doctors appt and food and clothes my money is gone. So charging it to my bill with a cap of 50 or 100 dollars I think it was to be added to my bill let me play the game and pay it on my bill the next time my bill came out... and they just removed that feature with no explanation or warning... I had to do a deep dive on the website to find out and it wasn't even on the website I had to find out on a forum page... this is ridiculous and should be reinstated immediately! 

4
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2 days ago
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Kcm1901First activity
posted in Billing
being charged for months. no account no service

Charged with no service or number activated!!!Got an alert on my credit card that I never use. Since April t mobile has been charging me 59.70$ every month. I ordered a SIM card from them for 14.99$ and never received it. I was going to switch my current number from Verizon to t mobile but being that I never received the SIM card I never got that far. Come to find out they have me on autopay but I can’t log in to see the account bc there’s no phone number linked to it. I have emails with order number for the SIM card but nothing about autopay for any service.  Chat gave me the righamoral now I have to pay more money to go into the store with Uber. All I want is a refund. Nothing was ever activated, I didn’t get one payment email about the charges nor did I ever receive a paper bill each month. For four months! And no receipts? How can a company do business like this. Should I get an attorney involved? Try to handle it with their support but all they tell me is they can’t locate the acc

4
gramps28
Pillar
2 months ago
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Chuggets1First activity
asked in Billing
Verizon Phone Payoff

I transferred in a line from Verizon with a balance still on the phone from Verizon.  T-Mobile offered to pay it off.  I’m trying to figure out where to go to initiate this payoff transaction.  I guess they send me a prepaid card for the balance or something like that.  

4
C
2 years ago
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ChotuFirst activity
posted in Billing
Invoice

Account Invoice Option should be add on on application so customer can download his account summary details with billing address

3
gramps28
Pillar
1 month ago
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cesco01First activity
asked in Billing
T-mobile removing autopay discount for credit cards

This is terrible.  I feel discriminated, I do not have a bank account and I am not open to have a debit card at all, I use my available cash for food and medicines only, the rest I pay with credit card, I was offered the discount for enrolling/using my card in autopay and I agreed to that deal years ago, I have not broken my autopay agreement, this should not be taken away. I have had my account for decades and have never been late on any payments, have used my card with no issues. Plus, my credit card gives me insurance on my phones, Is T-Mobile going to give us all free insurance? I am scared to use a bank or any debit card with this hacking technology that we live in now days, it is also known that T-Mobile has had security breaches. This is illegal Please help.  I don't know if the BBB or FCC or FTC or the CFPB can help us.  forcing consumers into making personal financial changes is not acceptable. 

3
3
3 months ago
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GOC647First activity
asked in Billing
Is it normal for online orders for new phones to take weeks to be fully paid?

I ordered a new phone almost two weeks ago and received my phone the following week, but the purchase is no longer reflected in my bank account. It pended for a few days only for it to return. I have not received any emails or texts telling me to try using my card again and have the receipt reflecting my purchase on my account. I have contacted T Mobile about this at least once, but I couldn’t get a clear answer as to why this happened.

3
syaoran
Pillar
26 days ago
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talbayedFirst activity
asked in Billing
Inquiry Regarding Unlocking iPhone 15 Pro Max and Monthly Bill Credit

Dear T-Mobile Customer Support,I am writing to inquire about the process of unlocking my iPhone 15 Pro Max, which was purchased on September 15, 2023, through a 24-month installment plan with a monthly credit.Due to frequent travel to Europe, I am interested in unlocking my phone for international use. I am aware that, in order to unlock the device, I need to pay off the remaining balance in full. I am willing to settle the full amount to proceed with the unlocking process.However, I have received conflicting information from different sources within T-Mobile regarding the continuation of the monthly bill credit that was part of the original offer. When I visited a local T-Mobile retail shop, I was informed that paying off the remaining amount would result in the loss of the monthly credit for the phone. On the contrary, when I contacted Customer Support, they assured me that the monthly credit would still be applicable even after the remaining balance is paid off.To clarify my underst

3
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Community Manager
7 months ago
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rdbyamFirst activity
asked in Billing
Canceling T-Mobile internet

August 4, I went into the hospital for a quadruple bypass, on Aug6th, due to my debit card being blocked due to a hack, they denied payment to T-Mobile who cut off my internet, about Aug 8 my wife and daughter called me about the internet, I said unplug it and plug it back in, we were unaware T-Mobile had cut us off. My daughter called a local service provider and go internet from then, 16 days later I was released from the hospital and then found out about the blocked card,  Tried to get ahold of t-mobile but do not have a pin number, have tried everything,excpt driving 60 miles to a t-mobile store.any suggestions?

3
C
11 days ago
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Kathyg60First activity
posted in Billing
frauds

T-Mobile is a fraud. I’m on the magenta, 55+ plan, price lock, guarantee for life and they just raise my rate so I contacted customer service and they feel they could do whatever they want but I did file a complaint with the FCC against them because they don’t truly understand what price lock means I’m not paying $20 more a month. very misleading with their advertising. I will get other phone service because T-Mobile is full of crap 

3
D
1 month ago
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bc99First activity
asked in Billing
Keep and Switch offer - are there strings attached ?

 Let's say I have a phone under contract with AT&T with a $800 balance.If I switch over to T-Mobile as part of the "keep and switch" offer, would I get a $800 prepaid card with no strings attached?Do I have to keep service active with T-Mobile for a particular time duration for the line I am switching over, or anything like that?

3
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Pillar
1 year ago
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DrOFirst activity
posted in Billing
Fraudulent Outgoing International Calls from U.S.

On my current 4/2/23 T-Mobile bill, there are THREE outgoing calls from 3/14/23 to Malaysia (10:46, 10:47, & 10:58 am).  These calls were allegedly made FROM my 82 Y/O mom’s iPhone (in the U.S.) and she doesn’t know anyone in Malaysia.  Having seen other complaints on this Community forum website, I am wondering if this is an ongoing fraud/spoofing issue that is a direct result of the recent T-Mobile data breach, or some type of phishing scam and U.S. T-Mobile customers are being targeted?  I have asked my mom to review her iPhone’s “Recent” calls list (outgoing) on this date for ANY proof we can present to T-Mobile to support our claim.  I think at this point, a class action law suit maybe necessary.

3
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3 months ago
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leitecrbFirst activity
asked in Billing
How do we get T-Mobile to refund us when we cancelled our account?

I cancelled my account in March. Since then, I have $86.51 to receive from T-Mobile. I keep calling, going to stores, talking via chat. They keep sending me bills saying it will be deposit on my credit card or, the latest, I sent approval to send to my bank account. Every month is the same story - we will refund you on the 12th. Every month I don't receive a dime. What can I do to have my $86.51 dollars back? Thanks!!

3
gramps28
Pillar
1 year ago
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DAZZAFirst activity
posted in Billing
T-Mobile Legacy Perk

I tried to order a new phone from T-Mobile back in February of 2024. I noticed the following day that my plan had changed and I was given an additional line, a line I did not ask for; and all of my promotions were removed. I immediately called customer care to request that my account be returned to its original setting. All of my promotions came back except for my legacy perk. One thing I forgot to mention is that I was a Sprint customer before the merger.  Customer care assured me that my $5 legacy perk will return to my account on its next billing cycle because they have put out a ticket for it. Since February of 2024, I’ve been calling every month for my legacy perk discount and all I’ve been getting is an additional  credit of $5 on my account. I appreciate it, but I would rather not have to call every month for a credit that was erroneously taken away from me.  If anyone knows of any assistance that they can provide, I would appreciate your input. Thanks. 

3
gramps28
Pillar
1 month ago
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Uniqueman 2090pFirst activity
posted in Billing
i referred a friend to TMobile with the understanding of that I would get a $50.00 never got got my prepaid card.

I referred a friend to TMobile in December I never received my prepaid debit card for $50.00 

3
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1 year ago
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wvonFirst activity
posted in Billing
New rate increase

It was my understanding that as a former Sprint customer, that during the merger that T-Mobile said they would never increase the former Sprint customers rate, but they now say they are raising the rate.

3
A
2 months ago
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dtrain1First activity
asked in Billing
Anyway to appeal this?

We were told at the store when we switched to T-Mobile that we qualified (or rather our plan qualified) for a bonus (reward) of two pre-paid virtual Mastercards.  The sum quoted was a great bonus and we even bought new phones. Now the virtual cards have been denied (see below). I’m so annoyed I’m thinking of paying off the phones and switching to another service. Is there a way to appeal the Rewards determination before doing this?    Reward TrackerYour submission has been denied. Here's why: Ineligible rate plan or feature Promotion InformationPromotion Number: xxxxxPromotion Description: 2022 Switch P3Promotion Date Range: 5/19/2022 - 7/11/2022Customer InformationTracking ID: xxxxxxSubmission Date: 6/26/2022Reward InformationReward Type: Virtual Prepaid CardStatus: Denied 

2
D
2 years ago
3
336catFirst activity
asked in Billing
payment with prepaid card

can i pay online bill with a prepaid visa card? it does not have my name on it.  i have used it to pay bills before and it is a payroll card

2
J
2 years ago
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