Texting has become such an important part of how we communicate nowadays. We can keep conversations going forever because we never have to "hang up" the phone. We can also share content easily by sending links or pictures. As time goes on, spam is starting to make its way into the texting world, and we can all feel the frustration when it affects us.
Industry guidelines and T-Mobile policies are in place to try and block spam and unwanted messages from going through our network. Regular person-to-person (P2P) messages are sent through Spam filters to ensure that someone is not spending their days sending unwanted messages to any phone number they can get ahold of. Company messages sent to customers (A2P) should be sent through aggregators (companies that ensure that the messages being sent comply with the rules in place). Companies are not allowed to send out an excessive number of messages and they can only send messages if we opt-in to those messages first.
As with anything else in life, things can go wrong. The great thing is that there are also options to help when something does.
- If you get a message that you know is spam, forward the message to 7726. It doesn’t directly stop the messages, but it helps in the overall efforts to fight spam by providing more information.
- If you are not a business and your messages are not being received when you send them, we have troubleshooting options to help figure out why, so reach out to your Team of Experts and we can help you.
- If you are a company and work with aggregators for your non-consumer messaging traffic and are getting blocked as spam, please partner with your aggregator to make sure everything is set up properly to fix those blocks.
Consumer and non-consumer messaging can be complex and confusing. I hope this information is helpful, but if you still want to know more, here is our support page that offers explanations and frequently asked questions. Consumer versus Non-Consumer Text Messaging | T-Mobile Support
