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74 Discussions

tmo_mike_cCommunity Manager

Join us for National Mutt Day!Blog

Mutts are awesome! These furry friends keep their owners company, make them laugh, and are adorbs when they carry shoes around in their mouths. Celebrate your mutt by posting a pic below! Post a pic! Join in on the fun by:Posting a picture of your adorable mutt.Tell us a funny story about something they did!Share how many photos you have of your pups. (It’s okay, don’t be embarrassed. )Anyone got pics with their mutt wearing the T-Mobile Tuesday’s bandana or the SyncUp PETS?

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4 months ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Thanksgiving Is Coming!Blog

We’re hungry for Thanksgiving and we know you are too! Whatcha eatin’? Whatcha passing to the dog under the table? Post a reply with your favorite, or least favorite dish for Thanksgiving!

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21 days ago

tmo_mike_cCommunity Manager

published in Blog & Updates

New Samsung Galaxy Z Fold2!Blog

T-Mobile is carrying the newly unveiled Samsung Galaxy Z Fold2. This highly anticipated device boasts 5G capability and a sleek new design. The flip design gives a new dimension to the the device experience.Unfolding the futureSamsung’s giving you a new way to use your phone with its unfolding technology. Flex mode gives you a unique viewing options like no other device. Watching media while the device is flexed allows you to enjoy videos and apps without the need for a case or kickstand. Using the Flex UI gives you the ability to control apps using one half of the screen, and and preview other apps on the other screen. Hands-free makes video recording and photos easier than ever with options to change the shot angle for even more epic photos and videos. Key features5G connectivity 7.6-inch Infinity Flex Display w/UTG open 6.2-inch Super AMOLED FHD+ Display closed 5 cameras (2 selfie cameras (open/closed) / 3 rear-facing) 4,500mAh battery Internal storage 256 GB ROM / 12 GB RAM Get Y

10876

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

OnePlus 7T Pro 5G GIVEAWAYBlog

After rummaging around our Magenta Magic closet, we’ve found some shiny new OnePlus 7T Pro 5G McLaren’s to give away!***THIS GIVEAWAY IS CLOSED AS OF 9/14/2020***The GiveawayDuring these uncertain times while most of us are working from home, maybe you’ve found yourself doing some deep cleaning and purging of things you don’t need.We’ve been doing the same! Well you’re in luck because we were doing the same! And we stumbled upon some brand new McLaren phones that need new homesSo, how do get one? Easy!Read the rules below and reply to this blog! Join in now! This Giveaway will end on 09/14/20. RulesRegister or Log into the Community. Reply to this blog with an answer to either of following question:What was your least favorite room to clean during quarantine? What item did you find while cleaning during quarantine that you never thought you would see again?This giveaway will end on 09/14/20. Nine participants will be randomly selected and contacted via Private Message. Only valid respo

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1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

National Dog Day!Blog

We all love our dogs. They’re cute, cuddly, and part of the family. Let’s celebrate our furry friends and show them how much we love them! Fur BabiesToday let’s celebrate our fur babies and all the great things we love about them. Laughing with our labs and becoming besties with our bulldogs. Our cuddly pooches come on long walks with us and make us smile when we need it.Sure they make a mess every once in a while. That frustration goes out the door after you see that adorable tail wagging and that super cute smile on your pups face.Have a photo of your four-legged best friend? Share it! And tell us a funny story about your furry friends!

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6 months ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Phone Giveaway!

***This Giveaway ended as of 8/18/2020***Scam Shield is here and we’re ecstatic to give folks a new way to protect themselves from scam calls. To sweetin’ things up for Scam Shield app users, we’re giving you the chance to receive a brand new device! The GiveawayProtecting yourself from scammers is more important than ever. In 2019 over 58 billion robocalls were made in the US resulting in $10.5 billion dollars lost from victims. T-Mobile is trying to combat this with Scam Shield. To celebrate this new Un-carrier move, we’re giving away gifts in our Community for those that participate in this giveaway. Read the rules below for more information for your chance to receive a new device!How it worksDownload the Scam Shield app from Google Play or the App Store. Register for the Community or Sign in with your existing T-Mobile ID. Reply to this blog with the a screenshot showing the amount of calls the Scam Shield app has blocked. Five participants will be randomly selected and contacted

447232

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

T-Mobile Baseball Kit GiveawayBlog

***THIS GIVEAWAY HAS ENDED AS OF 8/14/2020***Finally, baseball season is back in full swing! To bring in the new season, we’re giving away an awesome T-Mobile Baseball Kit for new-school fans and old-school baseball vets! Check out the details below.Giveaway DetailsAny die-hard baseball fans excited about the season starting? What if you just want some free cool swag? No problem! We’ve got you covered with the T-Mobile Baseball Kit giveaway backed with cool gifts that’ll really show your baseball spirit. For a chance to get your hands on this kit, just reply below and tell us any of the following:Who do you think will win the World Series?Reply this blog with any one of the above. 10 participants will be randomly selected and contacted via Private Message. I’ll reply to this blog with the folks who will receive the T-Mobile Baseball Kit. Don’t wait! Join in on this giveaway and post below. If you need more of an incentive, check out what’s included in the prize kit!Prize kit

220516

2 years ago

tmo_mike_cCommunity Manager

published in Blog & Updates

FEWER SCAM CALLS. PERIODBlog

Scam calls exploded in 2019 making it the #1 complaint to the FCC. T-Mobile is taking action with Scam Shield the free option giving you fewer spam calls. What is Scam Shield Imagine a world where robo and scam calls were stopped in their tracks before reaching your phone. That’s where Scam Shield comes in. Scam Shield is the most aggressive way we’re protecting our customer’s from robocalls, and best part is it’s free. Now that Sprint is part of T-Mobile, we’re continuing to improve our service and overall customer experience. We know how annoying these calls are so building a solid scam blocking system at the core of our network is the key behind Scam Shield. Taking back your number is easier than ever now! Check out some of the notable features below to see the benefits of this awesome new feature. Notable features FREE Scam ID and Scam Block for T-Mobile, Metro by T-Mobile and Sprint customers with industry-leading technology FREE PROXY for select plans FREE Number for sel

283222

9 months ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Summer Barbecue GiveawayBlog

***THIS GIVEAWAY ENDED AS OF 8/17/2020***It’s summertime and T-Mobile’s getting things cookin’ with a hot new giveaway! Whether cooking on the grill or laying by the pool, summer is here! What better way to enjoy it than with a brand new BBQ gift pack. Read the details below for the details.The GiveawayStarting today, we want you to join in on this T-Mobile Cookout Kit giveaway. Tell us how you’re enjoying your summer and post a photo. Along with being safe and social distancing, we hope you are enjoying some fun in the sun. Trying some new recipes on the grill? Spending time on the water? Ten participants will be randomly selected and contacted through Private Message here. Keep an eye on your inbox or set up an email notification so you can easily be find updates on this giveaway. Enter now by creating a post telling us how you’re enjoying your summer!Rules and other infoRegister for the Community or Sign in using your T-Mobile ID. Reply to this blog with one of the following: A pict

182514

2 years ago

tmo_mike_cCommunity Manager

published in Blog & Updates

We’re back!Blog

T-Mobile’s support community back and ready to go! Have a question? Wanna help others? Just here to chat? The new community is here for all of the above and more! Connecting with others The Community is a great place to connect with others, ask questions, and help others. We’re live now with an all new site, ready to help others in a family friendly environment. Need help? Post a question and let our community give you some useful information and solutions. Got answers? Earn points sharing what you know with our online community. If you want to know what’s going on around T-Mobile, the latest news on devices, or other important info, check out our Community Blog! You can chat about off-topic discussions in our Just for fun section. Join now Head to our New to Community space if you’re joining for the first time and need help getting started. Set up a profile and tell us a bit about yourself. If need help, start a new discussion or join in on our latest message threads. If you’re

100221

2 years ago

tmo_mike_cCommunity Manager

published in Blog & Updates

T-Mobile’s a top 5 Corporate ResponderBlog

During this crisis, T-Mobile is doing our part to taking care of customers. Forbes in partnership with JUST Capital recently released it’s top Corporate Responders ranking and T-Mobile is at the top of that list. Caring for Customers Taking care of customer’s is the foundation our company is built on. During COVID-19, keeping customers at the forefront is more important than ever. Continuing to offer unlimited talk, text, and data plans is just one of the ways we give customer’s peace of mind. In addition to unlimited plans, we’re providing unlimited high-speed smartphone data to current customer’s who have legacy plans without unlimited data (excluding roaming) until June 30, 2020. We’re taking it a step further by giving customers the option to add 10GB of Smartphone Mobile HotSpot per month through June 30, 2020. Schools and students using our EmpowerED digital learning program can increase to at least 20GB of data per month through June 30, 2020 for more learning time on our n

32330

2 years ago

tmo_ianCommunity Manager

published in Blog & Updates

Community updates incoming, we're going read-only!

Tonight's the night! We're getting ready to launch some updates, make sure you have that T-Mobile ID! &#128522 What's changingThe biggest thing is the Community will have a brand new look! This includes a smoother and more intuitive UI we're sure you'll love. I had no problems jumping right in to ask a question or post a reply &#128522 But don't worry, all of your existing conversations and questions aren't going anywhere, so it'll still feel like home. You'll also need to make sure you have a T-Mobile ID to log in.What to expectWe'll be putting the Community into read-only mode on June 10, 2020 so we can migrate everything over to the new systems. Then we've got to test everything and make sure it's all working correctly. Shortly after that, we'll be able to launch the new Community! You may lose some of the badges or missions you've earned, like posting on various holidays, but we'll be working hard to build out missions like that after launch.Make sure you have a T-Mobile ID!The

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2 years ago

tmo_ianCommunity Manager

published in Blog & Updates

Welcome to the new T-Mobile

T-Mobile and Sprint are coming together to build the best wireless company around. We’ve been on this journey because we believe it will be better for wireless customers. Through the years, we’ve taken major strides to answering the needs of our customers and we won’t stop.What does that mean for current Sprint and T-Mobile customers?There’s nothing Sprint or T-Mobile customers need to do today. Customers can manage their accounts just like before. And, as the new T-Mobile we are committed to dramatically improving your network over the next three years and keeping your rate plan the same or better.What does that mean for the T-Mobile and Sprint communities today?For a short period of time, the T-Mobile Community and Sprint Community will continue to operate independently, and it will be business as usual for both. If anything, you might notice a few cosmetic changes, but all functionality and your trusted moderators and pillars aren't going anywhere.Where can I find information about

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2 years ago

tmo_mike_cCommunity Manager

published in Blog & Updates

NEW T-MOBILE CONNECT PLAN

During the COVID-19 crisis, the Un-Carrier continues to adapt for customers to give them what they need. The new T-Mobile Connect Prepaid plan is the latest affordable way for Prepaid customers to keep in touch with those who matter the most.More affordable plansT-Mobile cares about giving customers more affordable ways to stay connected. On March 25, T-Mobile Connect launches, offering service for as low as half the cost of our most affordable plans. For $15/month you’re getting unlimited talk, text, and 2GB of high-speed smartphone data. Keeping a close connection with family and friends is important right now more than ever, and the T-Mobile Connect plan gives you less bill-stress during the times you need it the most.We understand having data when you need it is critical, so for $25/month plus taxes, you can bump up your high-speed smartphone data to 5GB. Getting more out of your data is important, but getting more data is even better. T-Mobile Connect has an Annual Data Upgrade pr

3180

2 years ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Apple’s new iPad Pro is coming!

The new iPad Pro is hitting the scene as the latest Apple device. This tablet’s thin size houses some impressive features for all iPad fans to use.Fast and feature-filledApple’s new iPad Pro is kicking it up a notch with it’s powerful, feature-filled tablet. The LiDAR Scanner is one of the newest features. LiDAR Scanner uses depth-sensing technology to improve the quality of video and photo apps. Running multiple apps on your iPad more smoothly is important. The A12Z Bionic Chip gives you the extra power needed for tasks like rendering 3D models or recording 4K videos. With up to 10 hours of battery life, you can get the most out of your iPad however you use it.Key FeaturesA12Z Bionic chipPro camera with LiDAR Scanner4K Video captureFace IDBeautiful sights and soundsThe iPad Pro measures up compared to it’s predecessors with an amazing Liquid Retina display. Viewing your photos, videos, and apps in vibrant colors is easier than ever! Capturing audio like a pro is simpler with the iPad

2250

2 years ago

tmo_ianCommunity Manager

published in Blog & Updates

COVID-19: Get in the Know

We understand you're relying on T-Mobile to stay in touch with family, loved ones, and emergency service providers during these uncertain times. Here are some important things you can do.Stay connectedWhile social distancing is important, having personal connections is still a major part of our lives. That's one of the reasons we have the Magenta Lounge; a place where we can kick back, relax, and be ourselves. Chat about anything you want, as long as it's respectful and you don't share personal information. &#128522 We've already got a discussion going about COVID-19: How's everyone doing?Keep informedGet the latest updates from the CDCFind out how T-Mobile is keeping you connectedRead through our Frequently Asked Questions (FAQ)Get answers & give feedbackDo you have a question that isn't in our FAQ? Want to let us know how we're doing? Head on over to our Questions on COVID-19? discussion and be heard.Help othersT-Mobile is giving up to $500,000 to Feeding America through T-Mob

2540

2 years ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Game On (Your Phone): T-Mobile and Microsoft Team Up on Project xCloud Game Streaming

T-Mobile is the U.S. technical partner for Microsoft’s public preview of Project xCloud, streaming Xbox games like Gears 5, Halo 5: Guardians and more over LTE. Two major players, changing the gaming game. Microsoft chose T-Mobile as its U.S. technical partner during the Project xCloud preview that will optimize mobile game streaming, which starts this month. Today, there is no way to play Xbox games over mobile networks on a smartphone or tablet, but with a preview of Project xCloud, T-Mobile and Microsoft are using T-Mobile’s LTE network to learn more about the ways gamers stream great games on the go. For anyone who wants to preview the future of gaming and experience console-quality gaming without the console, on the go, anytime, the public preview of Project xCloud is a can't-miss. Catch all the details about about the preview in our T-Mobile Newsroom. Microsoft will invite a limited number of players into the Project xCloud public preview -- gamers can sign up for a chance to par

2170

2 years ago

tmo_marissaEmployee

published in Blog & Updates

Tropical Storm Imelda: Information for T-Mobile and Metro by T-Mobile customers

T-Mobile customer and network teams are keeping a close eye on Tropical Storm Imelda and we hope everyone in the area stays safe as the impacts of the heavy rain and flooding are felt in the Houston and Beaumont areas. For the latest on this storm and its impacts, we recommend following @FEMA and the National Weather Service on Twitter (@NWS).Some T-Mobile and Metro by T-Mobile stores in affected areas may be closed. If you’re planning to visit a store, please contact us. Our Care reps can let you know if the store is open for business, or help you over the phone. We understand that in times like these, staying connected is important. T-Mobile customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data, and Metro by T-Mobile customers also have unlimited talk and text on all plans. In the immediate aftermath of a storm, mobile service might be interrupted or patchy. We suggest the following to stay connected: If you have home broadband and po

1640

2 years ago

tmo_marissaEmployee

published in Blog & Updates

Haven't Updated Your Phone in a While? Here's Why You Should (Hint: It's More Than the Camera)

There are a lot of considerations to make when upgrading to a new phone, everything from improved battery life to increased storage, bigger screen size and definition of the display or even just whether it’s built to take a bath.For the average American, though, these gains may not be enough for them to pony-up for a new device: According to recent surveys, while 81% of all Americans own a smartphone (up from 35% in 2011), they are holding onto their handsets longer — three years, on average. With prices sometimes rivaling a month’s rent, it’s easy to understand why some people might prioritize short-term savings and strive to get a little more mileage out of their phone.But if you’re equally or more concerned about your phone’s performance, forgoing that upgrade could come at a pretty steep sacrifice. The biggest reason to consider upgrading to the latest and greatest smartphone goes deeper than the bells and whistles that make for good marketing copy and on-stage reveals. It has ever

1630

2 years ago

tmo_marissaEmployee

published in Blog & Updates

Share Your School Days Stories for a Chance to Win!

The air is full of the scent of freshly cracked textbooks and pencil shavings, and the level of excitement for the first day of school is rivaled only by the excitement for the last day of school. Or maybe field trip day -- who doesn't love a field trip? Here in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals and exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Changemaker Challenge is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat? Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us! It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried mo

1561

17 days ago

tmo_marissaEmployee

published in Blog & Updates

Updates: Hurricane Dorian

Update: September 6, 2019We are continuing to monitor Hurricane Dorian as makes its way up the Eastern seaboard. We have seen limited local interruptions in South Carolina, North Carolina and Virginia but our teams remain ready to respond as needed and are working to restore our network where conditions allow. T-Mobile is also continuing to offer a Text-to-Give option to customers who would like to donate $10 to the American Red Cross to support disaster relief efforts in the US and Bahamas. To participate, text DORIAN to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply. September 5, 2019We are assessing the impact of the rainfall and flooding caused by Hurricane Dorian’s landfall in the continental US. We can confirm that T-Mobile’s network held up very well in Florida. In the Carolinas, we are seeing some local interruptions and will work to get our teams on the ground to assist just as soon as it is safe. September 4, 2019To help cu

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2 years ago

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Blog & Updates

Join us for National Mutt Day!Blog

Thanksgiving Is Coming!Blog

New Samsung Galaxy Z Fold2!Blog

OnePlus 7T Pro 5G GIVEAWAYBlog

National Dog Day!Blog

T-Mobile Baseball Kit GiveawayBlog

FEWER SCAM CALLS. PERIODBlog

Summer Barbecue GiveawayBlog

We’re back!Blog

T-Mobile’s a top 5 Corporate ResponderBlog

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