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tmo_mike_cCommunity Manager

published in Blog & Updates

CLOSED Official T-Mobile Tuesdays Discussion Thread 2/1/2022

Don’t miss out on your weekly Tuesday gifts!The week of 02/01/21 includes the following gifts:FREE Original Pretzel with any drink purchase from Auntie Anne's. FREE Valentine's Day custom card from Ink Cards Rose Farmers GiftTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

tmo_mike_cCommunity Manager

published in Blog & Updates

CLOSED Official T-Mobile Tuesdays Discussion Thread 11/16/2021News

Don’t miss out or your weekly Tuesday gifts!The week of 11/16/21 includes the following gifts:$4 movie ticket for Ghostbusters Afterlife $5 meal credit for Boston Market FREE 1-year membership for ShoprunnerTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

tmo_mike_cCommunity Manager

published in Blog & Updates

CLOSED Official T-Mobile Tuesdays Discussion Thread 11/30Blog

Don’t miss out on your weekly Tuesday gifts! The week of 11/30/21 includes the following gifts:FREE Ice Cream. From Gopuff FREE Jumbo Jack. From Jack in the Box $25 dining credit. From Restaurant.com Take a peek at our current offers for more details. Post any questions, comments and feedback here!

tmo_mike_cCommunity Manager

published in Blog & Updates

We’re back!Blog

T-Mobile’s support community back and ready to go! Have a question? Wanna help others? Just here to chat? The new community is here for all of the above and more! Connecting with others The Community is a great place to connect with others, ask questions, and help others. We’re live now with an all new site, ready to help others in a family friendly environment. Need help? Post a question and let our community give you some useful information and solutions. Got answers? Earn points sharing what you know with our online community. If you want to know what’s going on around T-Mobile, the latest news on devices, or other important info, check out our Community Blog! You can chat about off-topic discussions in our Just for fun section. Join now Head to our New to Community space if you’re joining for the first time and need help getting started. Set up a profile and tell us a bit about yourself. If need help, start a new discussion or join in on our latest message threads. If you’re

tmo_marissaEmployee

published in Blog & Updates

Starting Today, Snag the OnePlus 7 Pro Exclusively at T-Mobile

Un-carrier customers are the world’s first to score the buzzed-about superphone, beginning today at T-Mobile’s NYC Signature Store. The OnePlus 7 ProFull screen ahead! Thin, light, with a curved screen, no notch and popup camera, the new OnePlus 7 Pro is coming exclusively to T-Mobile in the U.S.! This super hyped smartphone will be on sale nationwide in T-Mobile Stores and online Friday, May 17th at 6 AM ET. The OnePlus 7 Pro from T-Mobile is jam-packed with top-of-the-line specs and completely optimized for the Un-carrier’s LTE network. The superphone is 600MHz-capable, giving you better coverage than before in buildings and rural areas, and lights up every single speed-boosting LTE Advanced technology on the T-Mobile network, including 4x4 MIMO, carrier aggregation, 256 QAM and License Assisted Access (LAA). (You don’t have to know what those mean – just know they make your OnePlus go “Zoom.”) The smartphone comes with four cameras: a 16MP popup front-facing camera and 48MP + 8MP +

tmo_marissaEmployee

published in Blog & Updates

The Samsung Galaxy S10 5G is Here

It's a dream come true for early adopters who want to try the very latest. The Samsung Galaxy S10 5G is now available at the Un-carrier, allowing customers to boost T-Mobile’s advanced LTE network with 5G in parts of six city centers. The Samsung Galaxy S10 5GThe Galaxy S10 5G is a supercharged device that levels up the incredible features of the recently launched Galaxy S10 lineup. It has the largest Galaxy screen yet with a 6.7-inch Dynamic AMOLED display, a pro-grade camera system with six lenses and 3D Depth Sensing technology, a massive 4,500 mAh battery and Wireless PowerShare. This newest Samsung Galaxy taps into LTE and 5G in millimeter wave (mmWave) high-band spectrum simultaneously, boosting the capabilities of the Un-carrier’s network in parts of six urban areas (Atlanta, Cleveland, Dallas, Las Vegas, Los Angeles and New York). Where customers don’t get a 5G signal, the device still lights up all the capabilities of T-Mobile’s advanced nationwide LTE network -- 4X4 MIMO, LAA

tmo_marissaEmployee

published in Blog & Updates

Haven't Updated Your Phone in a While? Here's Why You Should (Hint: It's More Than the Camera)

There are a lot of considerations to make when upgrading to a new phone, everything from improved battery life to increased storage, bigger screen size and definition of the display or even just whether it’s built to take a bath.For the average American, though, these gains may not be enough for them to pony-up for a new device: According to recent surveys, while 81% of all Americans own a smartphone (up from 35% in 2011), they are holding onto their handsets longer — three years, on average. With prices sometimes rivaling a month’s rent, it’s easy to understand why some people might prioritize short-term savings and strive to get a little more mileage out of their phone.But if you’re equally or more concerned about your phone’s performance, forgoing that upgrade could come at a pretty steep sacrifice. The biggest reason to consider upgrading to the latest and greatest smartphone goes deeper than the bells and whistles that make for good marketing copy and on-stage reveals. It has ever

tmo_marissaEmployee

published in Blog & Updates

SyncUP DRIVE Gets a Fresh Upgrade

T-Mobile’s connected car solution, SyncUP DRIVE, now has new features like real-time tracking when you need roadside assistance, a gas station locator and a new dashboard with all you need to know about your car’s health and more -- all at no extra cost. For anyone who drives and wants to make their car smarter, this update takes some of the pain out of car maintenance. Street SmartJust in time for your summer road trips, T-Mobile has launched major upgrades to its all-in-one connected car solution, SyncUP DRIVE™, with more features and a refreshed app. Now, SyncUP DRIVE customers can request and track their included Allstate® Roadside Assistance in real-time through the app just like you would a rideshare, easily see gas prices and nearby stations, and get an improved overview of vehicle diagnostics. What is SyncUP DRIVE? It’s a connected car solution compatible with most vehicles on the road today, and it helps you understand your car better and keep you and your family safer on the

tmo_marissaEmployee

published in Blog & Updates

The LG G8 ThinQ Is Almost Here!

Ready to live out your secret agent fantasies? We've got a mission for you.Last month, T-Mobile's own @AskDes went undercover spy style to announce that LG’s latest smartphone, the LG G8 ThinQ™, would be coming to the Un-carrier. Check out his suspenseful secret agent unboxing video here! Get SmartThis superphone comes with innovative front-facing sensors for touchless control, so you can easily access most-used apps, answer/reject calls, snooze/stop alarms and increase volume without touching your phone. It also comes with Hand ID, which allows you to unlock your phone just by hovering your hand over the device -- so if you find yourself suspended from the ceiling, breaking into a highly classified building during a covert op, then the LG G8 ThinQ is the phone for you. With dual rear 12MP and 16MP cameras, a Wide 8MP front camera and a 6.1-inch QHD+ FullVision OLED screen, you’ll have everything you need to snap quick, clear shots of Top Secret documents and share them with your fello

tmo_mike_cCommunity Manager

published in Blog & Updates

The Next-Gen Galaxy is Here!

Samsung’s hottest new device is available with some amazing features wrapped in a sleek body. Using the Samsung Galaxy S20 with T-Mobile’s 5G network allows you to take advantage of your services on an awesome network. Newest 5G GalaxyThe all new Samsung Galaxy S20 comes in three different styles. The S20, S20+, and the S20 Ultra are the newest 5G capable devices in this series! Take advantage of a unique network experience in a growing number of outdoor areas with the Galaxy S20+ and Galaxy S20 Ultra with the addition High-band millimeter wave (mmWave) capabilities. Taking crisp photos and are incredbley easy with the S20’s powerful 10MP selfie camera and 12MP rear camera. The 8K Video Capture & 8K Video Snap feature takes film-making to the next level.Key Features5G 600MHz capableAndroid 10100X Digital & 10X Optical ZoomWireless PowerSharePower and MemoryThe S20 has more than slick cameras and 5G capability; it’s got a powerful processor and some unique features under the hoo

tmo_marissaEmployee

published in Blog & Updates

Up for Some Detective Action? We've Got the Contest for YOU!

It's that time of year again -- National Scavenger Hunt day is tomorrow, May 24th, and we're celebrating with a contest! Show us how skilled you are at finding the helpful documents we're happy to host here on Support.T-Mobile.com, and you could be the winner (...of the prize, you're always a winner to us)! The ContestStarting today, May 23rd, through Thursday, May 30th, the hunt is on! We want Support Community members to take a look at a few questions and hunt for the location of the answers! You don't have to travel the worldwide web: each question can be answered using documents and discussion threads located right here on Support or within our Support Community. This scavenger hunt is going to take you to some new places on our Support site, so even you Support Community veterans out there will have to dig to find the answers to all ten questions! The winner will be selected based on the number of correct links they identify and provide. If a tie breaker is necessary, we’ll rank s

tmo_marissaEmployee

published in Blog & Updates

Mobile Diaries: My Phone is All I Need To Do My Job

What can't your phone do for you? Here's how one entrepreneur relies on his mobile device for all of his on-the-go career demands. As Andrew Ross Rowe explained to our T-Mobile Newsroom team, the world is his office. The founder and owner of Mega Megapixel, a New York-based video production company, Andrew specializes in making documentary pieces, news segments and buzzy commercials for clients as diverse as Dell, BuzzFeed and Walmart. But of all his gear, he swears that his mobile device is the one piece of equipment that truly keeps his enterprise buzzing. From location scouting to mobile banking, Andrew shares, in his own words, how he makes the most of his smartphone -- so you can, too. MASTER THE BASICS“It sounds obvious, but text messaging and email are key communications tools for anyone running a small business, and especially for me when I’m needing to quickly connect with my staff across a large set. Using my phone’s timer and alarm settings when I’m in the middle of a produc

tmo_marissaEmployee

published in Blog & Updates

Mobile Mindfulness: A Zen Guide to Using Your Device

Many of us resolve to be more mindful day-to-day, but don’t quite know how to put the resolution into practice. Well, if being more present, conscious or in-the-moment is on your wellness to-do list, from meditation apps to yoga videos, there are an abundance of Zen-inducing resources available right in the palm of your hand. Switch to Do Not Disturb mode or mute text threads when you want some inner calm.You don’t have to go full Airplane Mode - Do Not Disturb allows you to receive calls and texts without the distracting or (at times) stress-inducing notifications that come with them. Many smartphone models offer this option, and you’ll find yourself feeling less tied down by incoming correspondence. And speaking of correspondence, we all know that group messages can send phone alerts into overdrive! Put threads that aren’t super time-sensitive on mute so that you can stay focused on other priorities, including clearing your mind. Limit notifications to put yourself in control of your

tmo_marissaEmployee

published in Blog & Updates

T-Mobile Support Community Random Acts of Kindness Search

Hey, T-Mobile Community! Welcome to February. This chilly first month of the year that doesn't feel like an eternity (we don't miss you, January) might not always have the same number of days, but it is always home to a few holidays. On the 13th, we celebrated the inaugural National Break Up With Your Carrier Day, a day for folks to kick loveless carriers to the curb, and yesterday was Valentine's Day, a day commonly associated with sweets for your sweetheart. We hope you had a chance to enjoy some sweetness yesterday, and participate in NBUWYCD on Twitter -- but if you missed out, no worries! We've got another holiday award to give right here in our T-Mobile Support Community!A few days from now, another pretty rad holiday owns the calendar space – February 17th is Random Acts of Kindness Day -- a great day to do sweet things, just 'cause you can. And we'd love to gather a little inspiration by hearing about the sweet things YOU'VE done, recently or in years gone by. The Random Acts

tmo_marissaEmployee

published in Blog & Updates

The Google Pixel Heads to T-Mobile!

“OK Google, where’s the best place to get the new Pixel smartphones?” As of last night, you can get the entire Pixel 3 lineup right here at T-Mobile. The new Google Pixel 3a, Pixel 3a XL, Pixel 3 and Pixel 3 XL have all landed at T-Mobile – and that’s good news for wireless customers everywhere. All four Pixel devices light up T-Mobile’s 600 MHz network, giving customers better coverage than before in buildings and rural areas. And if you want more speed, the Pixel 3 and 3 XL tap into T-Mobile’s LTE Advanced speed boosting technologies with 4x4 MIMO, 256 QAM, License Assisted Access (LAA) and carrier aggregation. The Google Pixel offers unlimited high-quality storage through Google Photos, so you have all the space you need as you capture stunning photos with Portrait Mode or try your hand at night photography with Night Sight. And you won’t need to worry about running low on battery -- the Pixel 3a and 3a XL both come with an Adaptive Battery that gives you tons of battery life with j

tmo_marissaEmployee

published in Blog & Updates

Forget the Frenzy. T-Mobile Kicks off the Holiday Season Early!

“I love getting up early the day after Thanksgiving, fighting crowds, waiting in long lines and stressing over holiday shopping,” said nobody ever. T-Mobile customers can beat the crowd with BOGO Samsung Galaxy S10, Note10 and more. Ho, Ho, Ho, it’s an early T-Mo BOGO for new and existing T-Mobile customers … and anyone who wants a new smartphone this holiday season! To kick off all the holiday merriment, T-Mobile is unwrapping the holiday deals early and bringing back that day-after-Thanksgiving zen, launching holiday deals this Friday with a BOGO on Samsung Galaxy S10 and Galaxy Note10 series smartphones when you add a line. Plus, BOGOs on the LG G8 ThinQ and a sleigh full of additional deals on smartphones, tablets and watches. Starting Friday, November 15, T-Mobile customers can score FREE smartphones with BOGOs on Samsung and LG … plus more FREE tablets, watches and smartphones with bill credits when customers add a new line on a qualifying plan. Check out details below. Samsung

tmo_marissaEmployee

published in Blog & Updates

T-Mobile Offers Relief for Communities Hit by Alabama Tornadoes

The deadly tornadoes in Alabama have been devastating for local communities, and our thoughts are with those who have lost family members, friends, and homes.To help support those impacted by these tragedies, a T-Mobile relief truck will be in the Auburn area this week providing wi-fi and supplies such as chargers, water, non-perishable food supplies, gloves, tents, trash bags, etc. to members of the community. The truck will be located at 2807 Lee County Rd 166, Opelika, AL 36804 from Tuesday March 5th to Friday March 8th.T-Mobile customers who would like to donate $10 to the American Red Cross to support disaster relief efforts across the United States can text REDCROSS to 90999. Message & data rates may apply. More information can be found at: http://mobilegiving.org/terms-and-conditions/Network statusT-Mobile service is fully operational in Lee County.For questions about your account or service, visit my.t-mobile.com or call 611 from your T-Mobile handset.

tmo_marissaEmployee

published in Blog & Updates

Introducing National Break Up with Your Carrier Day!

Move over, groundhogs and hearts! There's a new holiday in February, and it's one we're stoked to recognize.If you've spent a little time poking around our T-Mobile Support Community, you know we're officially holiday people around here. We'll celebrate the traditional and unusual with equal fervor! But we're especially excited to announce the newest addition to the National Day Calendar® holiday roster: National Break Up with Your Carrier Day. Today, National Day Calendar announced that February 13th is now National Break Up With Your Carrier Day... so of course, it feels like the perfect time to consider joining the happiest customers in wireless by switching to the most-loved in wireless – T-Mobile!We're making it as easy as pie a candy heart to toss a farewell kiss over your shoulder and JOIN US with new deals... PLUS, for those of you who are into getting a little social, there's a chance to win awesome stuff by sharing your #MyFunnyBreakUpStory with @TMobile! The DealsStarting o

tmo_marissaEmployee

published in Blog & Updates

New International Pass Options...and Destination Ideas

Just in time for the busy summer travel season, T-Mobile is amping up its industry-leading travel benefits yet again! T-Mobile's Magenta plans already include unlimited texting and data in 210+ countries and destinations around the world, and now Un-carrier customers have more options, thanks to new International Passes with high-speed data and unlimited calling in all of those countries and destinations. The PassesInternational pass options include:The new 5GB International Pass includes 5GB of high-speed data to be used up to 10 days for just $35, orThe new 15GB International Pass includes 15GB of high-speed data to be used up to 30 days for just $50.Or if you just need a day, you can still get the popular International Pass with up to 512 MB of high-speed data and unlimited calling for just $5 a day. All three data passes offer high-speed data at up to LTE speeds and unlimited calling. And, just like everything Un-carrier, there are no hidden fees or gotchas. You don’t have to do an

tmo_marissaEmployee

published in Blog & Updates

One Young Changemaker's Solar-Powered Vision for His Home Island

Empowering young people to dream and solve challenges means a brighter future for us all. So last May, T-Mobile partnered with Ashoka to launch the Changemaker Challenge. The call to young innovators was simple: share your big ideas for positive, lasting change in your communities. Earlier this month, the leader of one of the six winning teams and a CEO favorite, J.I. of Dios del Sol, shared his journey so far with our T-Mobile Newsroom and Good Morning America, detailing his plan to revolutionize and democratize solar power across Puerto Rico. A History with HurricanesAs J.I. explained to the Newsroom, the need he sees for his home island is fueled by a history of hurricane experience. As a toddler, the '98 arrival of Hurricane George sent J.I.'s mother out into the storm searching for electricity so she could administer his asthma medication. At seven, he saw images of Hurricane Isabel making landfall and the fascination cemented. From that point on, J.I. "followed every hurricane li

tmo_marissaEmployee

published in Blog & Updates

T-Mobile is on hand to help the community of Dayton, Ohio

T-Mobile is on hand to help the community of Dayton, Ohio, after Monday’s devastating tornado Updated: 5/30/19T-Mobile’s network has some limited outages. We are working to quickly restore service in these locations. We’ve deployed network resources like Cell On Wheels (COWs) and Cell On Light Trucks (COLTs) to help provide wireless coverage to T-Mobile and Metro by T-Mobile customers in the area.As the network is recovering, we encourage T-Mobile and Metro by T-Mobile customers to consider using text rather than voice services over the next couple of days -- text messages have the greatest chance of success in high traffic situations.T-Mobile relief trucks and local team members will be located at 3891 Kemp Rd Beavercreek, OH 45431 to distribute supplies including chargers, water, tents, chairs and other essentials. Remember, customers on T-Mobile One or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on al

tmo_marissaEmployee

published in Blog & Updates

T-Mobile Responds to 2019 California Wildfires

T-Mobile is keeping a close eye on the wildfire situation unfolding in Southern California, including the destructive Saddleridge fire, and monitoring any impacts on our network.At this stage, we are not seeing any impacts on our network.We are currently focused on supporting T-Mobile employees who have been displaced and we are evaluating the ways we can assist our customers and the local community as soon as it is safe to do so.For the latest information, please visit the Cal Fire website and Twitter pages:https://fire.ca.gov/incidents/https://twitter.com/CAL_FIREGiven the unpredictable nature of wildfires, we encourage our customers to make a few preparations:Update your family, friends and emergency services contact numbers. Make sure they’re saved and backed up.If you’re planning to evacuate, let your family and friends know your evacuation plan, where you’re going and how to reach you.Fully charge your phone and wireless devices, and have charging cables handy. You can also consi

tmo_marissaEmployee

published in Blog & Updates

Meet TVision Home by T-Mobile

Changing wireless for good is the Un-carrier’s mission, but that doesn't mean it's a stopping point. Last week’s eight market introduction of TVision Home – BS free TV that learns YOU -- brings the Un-carrier one step closer to taking on Big Cable later this year.TVision HomeTVision Home builds off the innovations in Layer3 TV and offers the promise of an upgraded, premium TV experience for the 74% of American households still using traditional cable or satellite TV. Launching in Chicago, Dallas-Fort Worth, Los Angeles, New York City, Philadelphia, San Francisco, the Washington DC metro area and Longmont CO, TVision Home will offer more HD premium channels than anyone else and include the most 4K channels. That’s 275+ available channels and over 35,000+ available On Demand movies, shows and more. And that is just the start.TVision is TV That Learns You: TVision Home’s AI-driven personalized user interface not only remembers what you watch, but when and where you watch it, so it can off

tmo_marissaEmployee

published in Blog & Updates

Share Your School Days Stories for a Chance to Win!

The air is full of the scent of freshly cracked textbooks and pencil shavings, and the level of excitement for the first day of school is rivaled only by the excitement for the last day of school. Or maybe field trip day -- who doesn't love a field trip? Here in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals and exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Changemaker Challenge is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat? Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us! It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried mo

tmo_marissaEmployee

published in Blog & Updates

Tropical Storm Imelda: Information for T-Mobile and Metro by T-Mobile customers

T-Mobile customer and network teams are keeping a close eye on Tropical Storm Imelda and we hope everyone in the area stays safe as the impacts of the heavy rain and flooding are felt in the Houston and Beaumont areas. For the latest on this storm and its impacts, we recommend following @FEMA and the National Weather Service on Twitter (@NWS).Some T-Mobile and Metro by T-Mobile stores in affected areas may be closed. If you’re planning to visit a store, please contact us. Our Care reps can let you know if the store is open for business, or help you over the phone. We understand that in times like these, staying connected is important. T-Mobile customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data, and Metro by T-Mobile customers also have unlimited talk and text on all plans. In the immediate aftermath of a storm, mobile service might be interrupted or patchy. We suggest the following to stay connected: If you have home broadband and po

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