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Every month we’re giving a special shoutout to the top three most helpful Community Members. These folks rocked it out by helping others on the site. Cheers to you rockstars and all you do to help others in the Community! Rank Username Helpful Highlight Example #1 @007BondMI6 Which side of the 5G gateway should be pointed towards the tower? #2 @tomwil How to change PIN if you don't know your old one? #3 @drnewcomb What is Wi-Fi Calling?
We all love our dogs. They’re cute, cuddly, and part of the family. Let’s celebrate our furry friends and show them how much we love them! Fur BabiesToday let’s celebrate our fur babies and all the great things we love about them. Laughing with our labs and becoming besties with our bulldogs. Our cuddly pooches come on long walks with us and make us smile when we need it.Sure they make a mess every once in a while. That frustration goes out the door after you see that adorable tail wagging and that super cute smile on your pups face.Have a photo of your four-legged best friend? Share it! And tell us a funny story about your furry friends!
Don’t miss out on your weekly Tuesday gifts!The week of 11/23/21 includes the following gifts:$3 Dunkin' Card FREE 1-night disc rental 50% off + FREE standard shipping for Mrs. FieldsTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!
T-Mobile and Sprint are coming together to build the best wireless company around. We’ve been on this journey because we believe it will be better for wireless customers. Through the years, we’ve taken major strides to answering the needs of our customers and we won’t stop.What does that mean for current Sprint and T-Mobile customers?There’s nothing Sprint or T-Mobile customers need to do today. Customers can manage their accounts just like before. And, as the new T-Mobile we are committed to dramatically improving your network over the next three years and keeping your rate plan the same or better.What does that mean for the T-Mobile and Sprint communities today?For a short period of time, the T-Mobile Community and Sprint Community will continue to operate independently, and it will be business as usual for both. If anything, you might notice a few cosmetic changes, but all functionality and your trusted moderators and pillars aren't going anywhere.Where can I find information about
Don’t miss out on your weekly Tuesday gifts!The week of 02/01/21 includes the following gifts:FREE Original Pretzel with any drink purchase from Auntie Anne's. FREE Valentine's Day custom card from Ink Cards Rose Farmers GiftTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!
Don’t miss out or your weekly Tuesday gifts!The week of 12/7/21 includes the following gifts:BOGO Premium Cheese Burger from Wendy’s 40% off at PUMA.com FREE 8x11 calendarTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!
Don’t miss out on your weekly Tuesday gifts! The week of 11/30/21 includes the following gifts:FREE Ice Cream. From Gopuff FREE Jumbo Jack. From Jack in the Box $25 dining credit. From Restaurant.com Take a peek at our current offers for more details. Post any questions, comments and feedback here!
No Purchase Or Payment Necessary To Enter To Win. A Purchase Or Payment Will Not Enhance Your Chances Of Winning. 1. Timing: T-Mobile’s Holiday Latin Traditions Instagram Sweepstakes (the “Sweepstakes”) begins at 7:00 a.m. Pacific Time (“PT”) on December 21, 2021 and ends at 11:59 p.m. PT on December 21, 2021 (the "Promotion Period"). Sponsor’s clock will be the official timekeeping device for the Sweepstakes.2. Eligibility: The sponsor of this Sweepstakes is T-Mobile USA, Inc. dba Metro by T-Mobile (“Sponsor”) 12920 SE 38th Street, Bellevue, WA 98006. Sweepstakes is open to legal residents of all fifty (50) United States, the District of Columbia, Puerto Rico and the US Virgin Islands (the “Territory”) who are 18 years of age or older as of date of entry and have a valid registered account on Instagram (“Channel”) (“Eligible Participant”). Void outside the Territory and where prohibited. Employees, officers, or directors of Sponsor, or any of their respective affiliates and subsidiari
During the COVID-19 crisis, the Un-Carrier continues to adapt for customers to give them what they need. The new T-Mobile Connect Prepaid plan is the latest affordable way for Prepaid customers to keep in touch with those who matter the most.More affordable plansT-Mobile cares about giving customers more affordable ways to stay connected. On March 25, T-Mobile Connect launches, offering service for as low as half the cost of our most affordable plans. For $15/month you’re getting unlimited talk, text, and 2GB of high-speed smartphone data. Keeping a close connection with family and friends is important right now more than ever, and the T-Mobile Connect plan gives you less bill-stress during the times you need it the most.We understand having data when you need it is critical, so for $25/month plus taxes, you can bump up your high-speed smartphone data to 5GB. Getting more out of your data is important, but getting more data is even better. T-Mobile Connect has an Annual Data Upgrade pr
Tonight's the night! We're getting ready to launch some updates, make sure you have that T-Mobile ID! 😊 What's changingThe biggest thing is the Community will have a brand new look! This includes a smoother and more intuitive UI we're sure you'll love. I had no problems jumping right in to ask a question or post a reply 😊 But don't worry, all of your existing conversations and questions aren't going anywhere, so it'll still feel like home. You'll also need to make sure you have a T-Mobile ID to log in.What to expectWe'll be putting the Community into read-only mode on June 10, 2020 so we can migrate everything over to the new systems. Then we've got to test everything and make sure it's all working correctly. Shortly after that, we'll be able to launch the new Community! You may lose some of the badges or missions you've earned, like posting on various holidays, but we'll be working hard to build out missions like that after launch.Make sure you have a T-Mobile ID!The
We understand you're relying on T-Mobile to stay in touch with family, loved ones, and emergency service providers during these uncertain times. Here are some important things you can do.Stay connectedWhile social distancing is important, having personal connections is still a major part of our lives. That's one of the reasons we have the Magenta Lounge; a place where we can kick back, relax, and be ourselves. Chat about anything you want, as long as it's respectful and you don't share personal information. 😊 We've already got a discussion going about COVID-19: How's everyone doing?Keep informedGet the latest updates from the CDCFind out how T-Mobile is keeping you connectedRead through our Frequently Asked Questions (FAQ)Get answers & give feedbackDo you have a question that isn't in our FAQ? Want to let us know how we're doing? Head on over to our Questions on COVID-19? discussion and be heard.Help othersT-Mobile is giving up to $500,000 to Feeding America through T-Mob
T-Mobile is keeping a close eye on the wildfire situation unfolding in Southern California, including the destructive Saddleridge fire, and monitoring any impacts on our network.At this stage, we are not seeing any impacts on our network.We are currently focused on supporting T-Mobile employees who have been displaced and we are evaluating the ways we can assist our customers and the local community as soon as it is safe to do so.For the latest information, please visit the Cal Fire website and Twitter pages:https://fire.ca.gov/incidents/https://twitter.com/CAL_FIREGiven the unpredictable nature of wildfires, we encourage our customers to make a few preparations:Update your family, friends and emergency services contact numbers. Make sure they’re saved and backed up.If you’re planning to evacuate, let your family and friends know your evacuation plan, where you’re going and how to reach you.Fully charge your phone and wireless devices, and have charging cables handy. You can also consi
The new iPad Pro is hitting the scene as the latest Apple device. This tablet’s thin size houses some impressive features for all iPad fans to use.Fast and feature-filledApple’s new iPad Pro is kicking it up a notch with it’s powerful, feature-filled tablet. The LiDAR Scanner is one of the newest features. LiDAR Scanner uses depth-sensing technology to improve the quality of video and photo apps. Running multiple apps on your iPad more smoothly is important. The A12Z Bionic Chip gives you the extra power needed for tasks like rendering 3D models or recording 4K videos. With up to 10 hours of battery life, you can get the most out of your iPad however you use it.Key FeaturesA12Z Bionic chipPro camera with LiDAR Scanner4K Video captureFace IDBeautiful sights and soundsThe iPad Pro measures up compared to it’s predecessors with an amazing Liquid Retina display. Viewing your photos, videos, and apps in vibrant colors is easier than ever! Capturing audio like a pro is simpler with the iPad
Samsung’s hottest new device is available with some amazing features wrapped in a sleek body. Using the Samsung Galaxy S20 with T-Mobile’s 5G network allows you to take advantage of your services on an awesome network. Newest 5G GalaxyThe all new Samsung Galaxy S20 comes in three different styles. The S20, S20+, and the S20 Ultra are the newest 5G capable devices in this series! Take advantage of a unique network experience in a growing number of outdoor areas with the Galaxy S20+ and Galaxy S20 Ultra with the addition High-band millimeter wave (mmWave) capabilities. Taking crisp photos and are incredbley easy with the S20’s powerful 10MP selfie camera and 12MP rear camera. The 8K Video Capture & 8K Video Snap feature takes film-making to the next level.Key Features5G 600MHz capableAndroid 10100X Digital & 10X Optical ZoomWireless PowerSharePower and MemoryThe S20 has more than slick cameras and 5G capability; it’s got a powerful processor and some unique features under the hoo
T-Mobile is the U.S. technical partner for Microsoft’s public preview of Project xCloud, streaming Xbox games like Gears 5, Halo 5: Guardians and more over LTE. Two major players, changing the gaming game. Microsoft chose T-Mobile as its U.S. technical partner during the Project xCloud preview that will optimize mobile game streaming, which starts this month. Today, there is no way to play Xbox games over mobile networks on a smartphone or tablet, but with a preview of Project xCloud, T-Mobile and Microsoft are using T-Mobile’s LTE network to learn more about the ways gamers stream great games on the go. For anyone who wants to preview the future of gaming and experience console-quality gaming without the console, on the go, anytime, the public preview of Project xCloud is a can't-miss. Catch all the details about about the preview in our T-Mobile Newsroom. Microsoft will invite a limited number of players into the Project xCloud public preview -- gamers can sign up for a chance to par
PG&E and SCE have issued advisories that due to the potential impacts of wildfires, they may take steps to shut off power in areas of Northern and Southern California as early as the morning of October 9th. T-Mobile is working closely with PG&E and SCE to monitor the situation. Our priority is to keep our customers connected and ensure our network remains up and running. We have permanent generators in key cell sites to ensure they remain in service and other sites are prepared with battery backup. We also have a fleet of temporary generators that our emergency response teams can deploy if needed. We encourage customers to take a few quick steps now to prepare in advance of the shut offs:Follow PG&E and SCE on social media to stay up to date on the situation:o PG&E Twittero SCE TwitterFully charge all your devices. Consider investing in a charging device like an external battery that doesn’t need a power outlet – and fully charge it as well.In the event the T-Mobile net
“I love getting up early the day after Thanksgiving, fighting crowds, waiting in long lines and stressing over holiday shopping,” said nobody ever. T-Mobile customers can beat the crowd with BOGO Samsung Galaxy S10, Note10 and more. Ho, Ho, Ho, it’s an early T-Mo BOGO for new and existing T-Mobile customers … and anyone who wants a new smartphone this holiday season! To kick off all the holiday merriment, T-Mobile is unwrapping the holiday deals early and bringing back that day-after-Thanksgiving zen, launching holiday deals this Friday with a BOGO on Samsung Galaxy S10 and Galaxy Note10 series smartphones when you add a line. Plus, BOGOs on the LG G8 ThinQ and a sleigh full of additional deals on smartphones, tablets and watches. Starting Friday, November 15, T-Mobile customers can score FREE smartphones with BOGOs on Samsung and LG … plus more FREE tablets, watches and smartphones with bill credits when customers add a new line on a qualifying plan. Check out details below. Samsung
T-Mobile customer and network teams are keeping a close eye on Tropical Storm Imelda and we hope everyone in the area stays safe as the impacts of the heavy rain and flooding are felt in the Houston and Beaumont areas. For the latest on this storm and its impacts, we recommend following @FEMA and the National Weather Service on Twitter (@NWS).Some T-Mobile and Metro by T-Mobile stores in affected areas may be closed. If you’re planning to visit a store, please contact us. Our Care reps can let you know if the store is open for business, or help you over the phone. We understand that in times like these, staying connected is important. T-Mobile customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data, and Metro by T-Mobile customers also have unlimited talk and text on all plans. In the immediate aftermath of a storm, mobile service might be interrupted or patchy. We suggest the following to stay connected: If you have home broadband and po
There are a lot of considerations to make when upgrading to a new phone, everything from improved battery life to increased storage, bigger screen size and definition of the display or even just whether it’s built to take a bath.For the average American, though, these gains may not be enough for them to pony-up for a new device: According to recent surveys, while 81% of all Americans own a smartphone (up from 35% in 2011), they are holding onto their handsets longer — three years, on average. With prices sometimes rivaling a month’s rent, it’s easy to understand why some people might prioritize short-term savings and strive to get a little more mileage out of their phone.But if you’re equally or more concerned about your phone’s performance, forgoing that upgrade could come at a pretty steep sacrifice. The biggest reason to consider upgrading to the latest and greatest smartphone goes deeper than the bells and whistles that make for good marketing copy and on-stage reveals. It has ever
According to a recent Gallup survey, there’s been a steep decline over the past decade in the number of daily commuters driving themselves to work.With more people turning to alternatives like ride shares and ever-increasing mass transit options, your smartphone has gone from merely dependable to totally indispensable. Here are a handful of ways your devices can help you make the most of your commute -- find the full list here! Stay up-to-date on current eventsNews happens every day, at every moment – and your commute is the perfect time to catch up. Want to scroll your way down the rail line? Get news highlights on social media or furiously attack a feed. Rather rest your eyes? Pop on a newsy podcast or dial up your favorite radio station app. Catch up with a friendHaven’t been great about keeping up with certain pals? Use your commute to place a catch-up call, chat with them through text or DM, or even send a quick email to just let them know they're on your mind – research shows it
Update: September 6, 2019We are continuing to monitor Hurricane Dorian as makes its way up the Eastern seaboard. We have seen limited local interruptions in South Carolina, North Carolina and Virginia but our teams remain ready to respond as needed and are working to restore our network where conditions allow. T-Mobile is also continuing to offer a Text-to-Give option to customers who would like to donate $10 to the American Red Cross to support disaster relief efforts in the US and Bahamas. To participate, text DORIAN to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply. September 5, 2019We are assessing the impact of the rainfall and flooding caused by Hurricane Dorian’s landfall in the continental US. We can confirm that T-Mobile’s network held up very well in Florida. In the Carolinas, we are seeing some local interruptions and will work to get our teams on the ground to assist just as soon as it is safe. September 4, 2019To help cu
The air is full of the scent of freshly cracked textbooks and pencil shavings, and the level of excitement for the first day of school is rivaled only by the excitement for the last day of school. Or maybe field trip day -- who doesn't love a field trip? Here in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals and exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Changemaker Challenge is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat? Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us! It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried mo
Customers deserve incredible care, so we're thrilled to announce that T-Mobile is at the top yet again, receiving the highest score from J.D. Power for U.S. Full-Service Wireless Customer Care – a full 41 points higher than the industry average! Four score!J.D. Power today announced that T-Mobile has received the highest score in the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study—Volume 2—for the fourth time in a row! And Metro by T-Mobile also ranked highly, placing second, in their respective Non-Contract Full-Service segment for Overall Customer Care. This is T-Mobile's second time delivering a record-breaking score (breaking its own record!) and marks the 18th time T-Mobile ranks highest among full-service providers. The Un-carrier has topped the rankings more than any other wireless provider in the history of the study. And that means Un-carrier customers WIN. Again…and again…and again. And again. One year ago, T-Mobile completely reinvented customer care with the
The Un-carrier now has you covered by land, by air and by sea! T-Mobile is the first major wireless provider to light up the Gulf of Mexico with LTE, connecting offshore workers, vessels and critical infrastructure in an area larger than the state of Florida. Connectivity has long been limited or non-existent in this heavily traveled area of the Gulf, and this more than 60,000 square mile expansion of T-Mobile’s nationwide LTE network lays the foundation for 5G in the Gulf of Mexico. Staying ConnectedPeople and businesses in the Gulf of Mexico need to stay connected, so T-Mobile's announced it's the first major wireless provider to launch LTE coverage in the Gulf of Mexico, changing the game for offshore businesses and consumers alike. Working with RigNet, Inc., a global provider of secure, intelligent networking solutions, T-Mobile now covers more than 60,000 square miles of the Gulf – an area larger than the state of Florida (U.S. Census Bureau). This brings far-reaching LTE coverage
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