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tmo_marissaEmployee

published in Blog & Updates

Another Un-carrier First: T-Mobile Lights Up LTE in the Gulf of Mexico

The Un-carrier now has you covered by land, by air and by sea! T-Mobile is the first major wireless provider to light up the Gulf of Mexico with LTE, connecting offshore workers, vessels and critical infrastructure in an area larger than the state of Florida. Connectivity has long been limited or non-existent in this heavily traveled area of the Gulf, and this more than 60,000 square mile expansion of T-Mobile’s nationwide LTE network lays the foundation for 5G in the Gulf of Mexico. Staying ConnectedPeople and businesses in the Gulf of Mexico need to stay connected, so T-Mobile's announced it's the first major wireless provider to launch LTE coverage in the Gulf of Mexico, changing the game for offshore businesses and consumers alike. Working with RigNet, Inc., a global provider of secure, intelligent networking solutions, T-Mobile now covers more than 60,000 square miles of the Gulf – an area larger than the state of Florida (U.S. Census Bureau). This brings far-reaching LTE coverage

tmo_marissaEmployee

published in Blog & Updates

Get to Know Your Customers Day!

We're always up for a little holiday celebration -- and it doesn't particularly matter how big or small that holiday might be. But this week offers a holiday that we definitely can't miss - Get to Know Your Customers Day! We Are Customer ObsessedGet to Know Your Customers Day rolls around on the third Thursday of every quarter, which means this Thursday, July 18th, is the perfect time for us to get to know YOU! Getting to know our customers is something we've felt pretty strongly about for some time, and that passion has led to some rad wireless industry changes over the past few years. Which changes, you ask? This wireless revolution kicked off simply enough: imagining wireless without overages, without limits, and without contracts. From signature services like Music Freedom to a new approach to international travel with Simple Global, we've been rolling out customer-inspired changes for years, all the way to the introduction of Team of Experts. In fact, you can explore the entire Un

tmo_marissaEmployee

published in Blog & Updates

Mobile Diaries: My Phone is All I Need To Do My Job

What can't your phone do for you? Here's how one entrepreneur relies on his mobile device for all of his on-the-go career demands. As Andrew Ross Rowe explained to our T-Mobile Newsroom team, the world is his office. The founder and owner of Mega Megapixel, a New York-based video production company, Andrew specializes in making documentary pieces, news segments and buzzy commercials for clients as diverse as Dell, BuzzFeed and Walmart. But of all his gear, he swears that his mobile device is the one piece of equipment that truly keeps his enterprise buzzing. From location scouting to mobile banking, Andrew shares, in his own words, how he makes the most of his smartphone -- so you can, too. MASTER THE BASICS“It sounds obvious, but text messaging and email are key communications tools for anyone running a small business, and especially for me when I’m needing to quickly connect with my staff across a large set. Using my phone’s timer and alarm settings when I’m in the middle of a produc

tmo_marissaEmployee

published in Blog & Updates

Tropical Storm Barry

Tropical Storm Barry made landfall on Saturday morning. The T-Mobile emergency response teams are standing by ready to help our customers and the community in the New Orleans and Baton Rouge metro areas.T-Mobile teams mobilized a range of recovery equipment and supplies close to the regions expected to be most affected. These include generators, network recovery equipment and community response trucks with the ability to provide wi-fi coverage, charging stations and essentials for affected residents.Please note, T-Mobile and Metro by T-Mobile stores in the Louisiana evacuation zones will be closed today, Saturday, July 13th.If you are a T-Mobile or Metro by T-Mobile customer and you need assistance with your account or service, call 611 from your handset and we will be happy to help. Non T-Mobile customers who are interested in finding out more about our services can call 1-800-TMOBILE.We understand how important it is for customers to stay connected in times like these and remind cust

tmo_marissaEmployee

published in Blog & Updates

The Samsung Galaxy S10 5G is Here

It's a dream come true for early adopters who want to try the very latest. The Samsung Galaxy S10 5G is now available at the Un-carrier, allowing customers to boost T-Mobile’s advanced LTE network with 5G in parts of six city centers. The Samsung Galaxy S10 5GThe Galaxy S10 5G is a supercharged device that levels up the incredible features of the recently launched Galaxy S10 lineup. It has the largest Galaxy screen yet with a 6.7-inch Dynamic AMOLED display, a pro-grade camera system with six lenses and 3D Depth Sensing technology, a massive 4,500 mAh battery and Wireless PowerShare. This newest Samsung Galaxy taps into LTE and 5G in millimeter wave (mmWave) high-band spectrum simultaneously, boosting the capabilities of the Un-carrier’s network in parts of six urban areas (Atlanta, Cleveland, Dallas, Las Vegas, Los Angeles and New York). Where customers don’t get a 5G signal, the device still lights up all the capabilities of T-Mobile’s advanced nationwide LTE network -- 4X4 MIMO, LAA

tmo_marissaEmployee

published in Blog & Updates

SyncUP DRIVE Gets a Fresh Upgrade

T-Mobile’s connected car solution, SyncUP DRIVE, now has new features like real-time tracking when you need roadside assistance, a gas station locator and a new dashboard with all you need to know about your car’s health and more -- all at no extra cost. For anyone who drives and wants to make their car smarter, this update takes some of the pain out of car maintenance. Street SmartJust in time for your summer road trips, T-Mobile has launched major upgrades to its all-in-one connected car solution, SyncUP DRIVE™, with more features and a refreshed app. Now, SyncUP DRIVE customers can request and track their included Allstate® Roadside Assistance in real-time through the app just like you would a rideshare, easily see gas prices and nearby stations, and get an improved overview of vehicle diagnostics. What is SyncUP DRIVE? It’s a connected car solution compatible with most vehicles on the road today, and it helps you understand your car better and keep you and your family safer on the

tmo_marissaEmployee

published in Blog & Updates

New International Pass Options...and Destination Ideas

Just in time for the busy summer travel season, T-Mobile is amping up its industry-leading travel benefits yet again! T-Mobile's Magenta plans already include unlimited texting and data in 210+ countries and destinations around the world, and now Un-carrier customers have more options, thanks to new International Passes with high-speed data and unlimited calling in all of those countries and destinations. The PassesInternational pass options include:The new 5GB International Pass includes 5GB of high-speed data to be used up to 10 days for just $35, orThe new 15GB International Pass includes 15GB of high-speed data to be used up to 30 days for just $50.Or if you just need a day, you can still get the popular International Pass with up to 512 MB of high-speed data and unlimited calling for just $5 a day. All three data passes offer high-speed data at up to LTE speeds and unlimited calling. And, just like everything Un-carrier, there are no hidden fees or gotchas. You don’t have to do an

tmo_marissaEmployee

published in Blog & Updates

T-Mobile is on hand to help the community of Dayton, Ohio

T-Mobile is on hand to help the community of Dayton, Ohio, after Monday’s devastating tornado Updated: 5/30/19T-Mobile’s network has some limited outages. We are working to quickly restore service in these locations. We’ve deployed network resources like Cell On Wheels (COWs) and Cell On Light Trucks (COLTs) to help provide wireless coverage to T-Mobile and Metro by T-Mobile customers in the area.As the network is recovering, we encourage T-Mobile and Metro by T-Mobile customers to consider using text rather than voice services over the next couple of days -- text messages have the greatest chance of success in high traffic situations.T-Mobile relief trucks and local team members will be located at 3891 Kemp Rd Beavercreek, OH 45431 to distribute supplies including chargers, water, tents, chairs and other essentials. Remember, customers on T-Mobile One or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on al

tmo_marissaEmployee

published in Blog & Updates

Up for Some Detective Action? We've Got the Contest for YOU!

It's that time of year again -- National Scavenger Hunt day is tomorrow, May 24th, and we're celebrating with a contest! Show us how skilled you are at finding the helpful documents we're happy to host here on Support.T-Mobile.com, and you could be the winner (...of the prize, you're always a winner to us)! The ContestStarting today, May 23rd, through Thursday, May 30th, the hunt is on! We want Support Community members to take a look at a few questions and hunt for the location of the answers! You don't have to travel the worldwide web: each question can be answered using documents and discussion threads located right here on Support or within our Support Community. This scavenger hunt is going to take you to some new places on our Support site, so even you Support Community veterans out there will have to dig to find the answers to all ten questions! The winner will be selected based on the number of correct links they identify and provide. If a tie breaker is necessary, we’ll rank s

tmo_marissaEmployee

published in Blog & Updates

Mobile Mindfulness: A Zen Guide to Using Your Device

Many of us resolve to be more mindful day-to-day, but don’t quite know how to put the resolution into practice. Well, if being more present, conscious or in-the-moment is on your wellness to-do list, from meditation apps to yoga videos, there are an abundance of Zen-inducing resources available right in the palm of your hand. Switch to Do Not Disturb mode or mute text threads when you want some inner calm.You don’t have to go full Airplane Mode - Do Not Disturb allows you to receive calls and texts without the distracting or (at times) stress-inducing notifications that come with them. Many smartphone models offer this option, and you’ll find yourself feeling less tied down by incoming correspondence. And speaking of correspondence, we all know that group messages can send phone alerts into overdrive! Put threads that aren’t super time-sensitive on mute so that you can stay focused on other priorities, including clearing your mind. Limit notifications to put yourself in control of your

tmo_marissaEmployee

published in Blog & Updates

Starting Today, Snag the OnePlus 7 Pro Exclusively at T-Mobile

Un-carrier customers are the world’s first to score the buzzed-about superphone, beginning today at T-Mobile’s NYC Signature Store. The OnePlus 7 ProFull screen ahead! Thin, light, with a curved screen, no notch and popup camera, the new OnePlus 7 Pro is coming exclusively to T-Mobile in the U.S.! This super hyped smartphone will be on sale nationwide in T-Mobile Stores and online Friday, May 17th at 6 AM ET. The OnePlus 7 Pro from T-Mobile is jam-packed with top-of-the-line specs and completely optimized for the Un-carrier’s LTE network. The superphone is 600MHz-capable, giving you better coverage than before in buildings and rural areas, and lights up every single speed-boosting LTE Advanced technology on the T-Mobile network, including 4x4 MIMO, carrier aggregation, 256 QAM and License Assisted Access (LAA). (You don’t have to know what those mean – just know they make your OnePlus go “Zoom.”) The smartphone comes with four cameras: a 16MP popup front-facing camera and 48MP + 8MP +

tmo_marissaEmployee

published in Blog & Updates

The Google Pixel Heads to T-Mobile!

“OK Google, where’s the best place to get the new Pixel smartphones?” As of last night, you can get the entire Pixel 3 lineup right here at T-Mobile. The new Google Pixel 3a, Pixel 3a XL, Pixel 3 and Pixel 3 XL have all landed at T-Mobile – and that’s good news for wireless customers everywhere. All four Pixel devices light up T-Mobile’s 600 MHz network, giving customers better coverage than before in buildings and rural areas. And if you want more speed, the Pixel 3 and 3 XL tap into T-Mobile’s LTE Advanced speed boosting technologies with 4x4 MIMO, 256 QAM, License Assisted Access (LAA) and carrier aggregation. The Google Pixel offers unlimited high-quality storage through Google Photos, so you have all the space you need as you capture stunning photos with Portrait Mode or try your hand at night photography with Night Sight. And you won’t need to worry about running low on battery -- the Pixel 3a and 3a XL both come with an Adaptive Battery that gives you tons of battery life with j

tmo_marissaEmployee

published in Blog & Updates

Every Day is Earth Day at T-Mobile

Happy EARTH DAY! Rather than focus on just one day to celebrate the Earth, T-Mobile has partnered with the Nature Conservancy to give people four fun ways to regreen our planet during April, May AND June! Want to know how you can help? If you missed the news on T-Mobile's Newsroom, read on! #TreeMobileLast year with #TreeMobile we planted 27,000 trees. This year we have a goal to plant 500,000 trees in partnership with the Nature Conservancy. So far, we racked up 300,000 trees in the first week of #TreeMobile. Hopefully you caught your chance to play via the T-Mobile Tuesdays app! But if you missed out -- or if you're ready to do more -- we've got you covered. You can join the fun and help us plant 200,000 more! This Week: #TrashTagApril 22 – 28: Starting on Earth Day, anyone can help us plant more trees! Post a fun pic of yourself cleaning up your local community on Twitter or Instagram using #TreeMobile and #TrashTag, and T-Mobile will donate a tree to The Nature Conservancy who will

tmo_marissaEmployee

published in Blog & Updates

Meet TVision Home by T-Mobile

Changing wireless for good is the Un-carrier’s mission, but that doesn't mean it's a stopping point. Last week’s eight market introduction of TVision Home – BS free TV that learns YOU -- brings the Un-carrier one step closer to taking on Big Cable later this year.TVision HomeTVision Home builds off the innovations in Layer3 TV and offers the promise of an upgraded, premium TV experience for the 74% of American households still using traditional cable or satellite TV. Launching in Chicago, Dallas-Fort Worth, Los Angeles, New York City, Philadelphia, San Francisco, the Washington DC metro area and Longmont CO, TVision Home will offer more HD premium channels than anyone else and include the most 4K channels. That’s 275+ available channels and over 35,000+ available On Demand movies, shows and more. And that is just the start.TVision is TV That Learns You: TVision Home’s AI-driven personalized user interface not only remembers what you watch, but when and where you watch it, so it can off

tmo_mike_cCommunity Manager

published in Blog & Updates

The Future Unfolds on 4/26!

Earlier this this year Samsung unveiled the foldable future to the amazement of everyone. Now that amazing and mold-breaking Galaxy Fold is coming to the Un-carrier! Tablet and Phone in OneSamsung combines the compact frame of a cell phone and screen size of tablet in one device that easily stores in your pocket. Unfolding the device reveals a 7.3” screen that makes streaming a dream come true! With 3 app multi-tasking you can listen to music, surf the web, and message your friends all at once, and all on the same screen! Key Features7.3'' QXGA+ Dynamic AMOLED display4.6'' HD+ Super AMOLED cover displayAndroid Pie 9.06 cameras:12 MP Telephoto, 12 MP Wide-angle, 16 MP Ultra Wide-angle (rear facing)10 MP Selfie, 8 MP RGB depth Camera(main display)10 MP Selfie camera(cover display)12GB RAM, 512 GB ROM Full of featuresThe Galaxy Fold packs more than just a large screen. Boasting 6 cameras, taking and sharing incredible photos is better than ever. Memory is no problem with 512 GB to maximiz

tmo_marissaEmployee

published in Blog & Updates

The LG G8 ThinQ Is Almost Here!

Ready to live out your secret agent fantasies? We've got a mission for you.Last month, T-Mobile's own @AskDes went undercover spy style to announce that LG’s latest smartphone, the LG G8 ThinQ™, would be coming to the Un-carrier. Check out his suspenseful secret agent unboxing video here! Get SmartThis superphone comes with innovative front-facing sensors for touchless control, so you can easily access most-used apps, answer/reject calls, snooze/stop alarms and increase volume without touching your phone. It also comes with Hand ID, which allows you to unlock your phone just by hovering your hand over the device -- so if you find yourself suspended from the ceiling, breaking into a highly classified building during a covert op, then the LG G8 ThinQ is the phone for you. With dual rear 12MP and 16MP cameras, a Wide 8MP front camera and a 6.1-inch QHD+ FullVision OLED screen, you’ll have everything you need to snap quick, clear shots of Top Secret documents and share them with your fello

tmo_marissaEmployee

published in Blog & Updates

One Young Changemaker's Solar-Powered Vision for His Home Island

Empowering young people to dream and solve challenges means a brighter future for us all. So last May, T-Mobile partnered with Ashoka to launch the Changemaker Challenge. The call to young innovators was simple: share your big ideas for positive, lasting change in your communities. Earlier this month, the leader of one of the six winning teams and a CEO favorite, J.I. of Dios del Sol, shared his journey so far with our T-Mobile Newsroom and Good Morning America, detailing his plan to revolutionize and democratize solar power across Puerto Rico. A History with HurricanesAs J.I. explained to the Newsroom, the need he sees for his home island is fueled by a history of hurricane experience. As a toddler, the '98 arrival of Hurricane George sent J.I.'s mother out into the storm searching for electricity so she could administer his asthma medication. At seven, he saw images of Hurricane Isabel making landfall and the fascination cemented. From that point on, J.I. "followed every hurricane li

tmo_marissaEmployee

published in Blog & Updates

T-Mobile Offers Relief for Communities Hit by Alabama Tornadoes

The deadly tornadoes in Alabama have been devastating for local communities, and our thoughts are with those who have lost family members, friends, and homes.To help support those impacted by these tragedies, a T-Mobile relief truck will be in the Auburn area this week providing wi-fi and supplies such as chargers, water, non-perishable food supplies, gloves, tents, trash bags, etc. to members of the community. The truck will be located at 2807 Lee County Rd 166, Opelika, AL 36804 from Tuesday March 5th to Friday March 8th.T-Mobile customers who would like to donate $10 to the American Red Cross to support disaster relief efforts across the United States can text REDCROSS to 90999. Message & data rates may apply. More information can be found at: http://mobilegiving.org/terms-and-conditions/Network statusT-Mobile service is fully operational in Lee County.For questions about your account or service, visit my.t-mobile.com or call 611 from your T-Mobile handset.

tmo_marissaEmployee

published in Blog & Updates

T-Mobile Support Community Random Acts of Kindness Search

Hey, T-Mobile Community! Welcome to February. This chilly first month of the year that doesn't feel like an eternity (we don't miss you, January) might not always have the same number of days, but it is always home to a few holidays. On the 13th, we celebrated the inaugural National Break Up With Your Carrier Day, a day for folks to kick loveless carriers to the curb, and yesterday was Valentine's Day, a day commonly associated with sweets for your sweetheart. We hope you had a chance to enjoy some sweetness yesterday, and participate in NBUWYCD on Twitter -- but if you missed out, no worries! We've got another holiday award to give right here in our T-Mobile Support Community!A few days from now, another pretty rad holiday owns the calendar space – February 17th is Random Acts of Kindness Day -- a great day to do sweet things, just 'cause you can. And we'd love to gather a little inspiration by hearing about the sweet things YOU'VE done, recently or in years gone by. The Random Acts

tmo_marissaEmployee

published in Blog & Updates

Introducing National Break Up with Your Carrier Day!

Move over, groundhogs and hearts! There's a new holiday in February, and it's one we're stoked to recognize.If you've spent a little time poking around our T-Mobile Support Community, you know we're officially holiday people around here. We'll celebrate the traditional and unusual with equal fervor! But we're especially excited to announce the newest addition to the National Day Calendar® holiday roster: National Break Up with Your Carrier Day. Today, National Day Calendar announced that February 13th is now National Break Up With Your Carrier Day... so of course, it feels like the perfect time to consider joining the happiest customers in wireless by switching to the most-loved in wireless – T-Mobile!We're making it as easy as pie a candy heart to toss a farewell kiss over your shoulder and JOIN US with new deals... PLUS, for those of you who are into getting a little social, there's a chance to win awesome stuff by sharing your #MyFunnyBreakUpStory with @TMobile! The DealsStarting o

tmo_marissaEmployee

published in Blog & Updates

Looking for answers? Just ask!

We're stoked to host an ever-expanding wealth of knowledge on our Support site! That said, every now and then you might find yourself with a question that stumps that magenta magnifying glass. We've made some improvements to our site to help you search for answers and ask our T-Mobile Support Community! Widgets and buttons and blogs, oh my!The answers are out there! On the off chance that our Support document content doesn't do the trick, our amazing T-Mobile Support Community can help! We wanted to call out a change that we've been looking forward to for a while -- some improved Ask a question widgets and Create a discussion buttons that will make it easy for Support visitors to pose their queries and get answers. Where can I find them?The new widgets and buttons have a few different homes.Main landing spaces, across the top of the screen on laptop/desktop and in a descending row on the Support homepage on mobile; Account, Coverage, Deals, Devices, and Plans & Services, now have A

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