OK, everybody knows by now we've got the best Customer Care in the industry. That's because when it comes to what you need from your phone, we refuse to stop listening.
But maybe you care more about your family's needs. We've got that covered, too. Take a look at what we can do for the fam.
Who's using all your data and minutes?
Find out which kid (or, ahem, adult) is using up all the data and minutes you're paying for. You don’t have to go far. In just a few taps you can check your family’s usage with the new T-Mobile app.
Multitasking on the computer? Log in to My T-Mobile and check usage on all lines on your account. You'll need to be the primary account holder to do this, by the way.
Restrict what family members can do
Is someone downloading too many videos or at the wrong time, like when there’s homework to do? Maybe it’s time to put a few limits on what family members can do on their phones by setting Family Allowances online. You can even get alerts when allowances are being reached.
Here is what you can restrict:
- Calling minutes
- Data limits
- Number of messages sent and received
- Time-of-day usage
- Phone numbers you don't want contacted
When on vacation, keep in mind that calls, messages and downloads made while roaming off T-Mobile's network cannot be managed through Family Allowances.
Located family members
Don't know where your teenagers are? Postpaid customers can keep track of their family's whereabouts using the FamilyWhere app. With this app you can:
- View a map with everyone's location on it
- Get notifications when a family member visits a new place
- Send everyone a check-in message
Need another reason to use the app? You can sign up for a free 30-day trial.
Block adult content
Want to keep your family away from adult content? No problem. You can block web page content. Sign up for the free T-Mobile Web Guard service and start feeling better about what your family is viewing.