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235 Replies

46 Discussions

HeavenMCommunity Manager

Phone Freedom

My favorite part of being in the Magenta Family has been seeing how T-Mobile shakes things up to get rid of antiquated practices and eliminate customer pain points. T-Mobile is up to some more great shenanigans. Today we announce the new Un-carrier Move: PHONE FREEDOMYou know how it feels like the new guy always gets the good stuff? New babies get all the attention. New coworkers get all the good feedback. New customers get the better promotions. Well T-Mobile is here to disrupt this norm by introducing the new Go5G plan. Go5G and Go5G Plus offer more hotspot data and the Go5G Plus plan gives new and existing customers the same great device deals. Gone are the days of missing out on a major deal because you have been with the company for months or years.The new plans are great, but we have more. Phone Freedom is also bringing enhancements to our switcher programs. Carrier Freedom lets us reimburse you for your remaining device balance with your old carrier when you switch to us, trade

18721

9 days ago

HeavenMCommunity Manager

published in Blog & Updates

MLS Season Pass on US

What is MLS Season PassMajor League Soccer (MLS) is the premier professional soccer league in the United States and Canada. The MLS regular season for 2023 runs from the 25th of February to the 21st of October, with each team playing 34 games. The regular season is followed by the MLS Cup Playoffs from October 25th to December 3rd and concludes in the MLS Cup championship game on December 9th.An MLS season pass provides fans with an opportunity to watch every regular-season match, Leagues Cups, Playoffs, plus NEXT, NEXT Pro and more! In addition to games, an MLS season pass also gives fans access to exclusive content, such as in-depth coverage, play-by-play commentary and behind-the-scenes content with well-known game analysts, program hosts and commentators.For diehard soccer fans, an MLS season pass is a must-have. Not only does it provide access to live and on-demand games, but it also gives them a chance to follow their team closely throughout the entire season.2023 MLS Season Pas

207610

1 month ago

HeavenMCommunity Manager

published in Blog & Updates

T-Mobile and MLBBlog

Did y’all know that T-Mobile has been partnering with MLB for 10 years?!?!?! Wow!We love this partnership because it means that our customers are able to stream MILLIONS of hours of MLB.TV for free. #WeWontStop! We are offering FREE MLB.TV again for the 2023 regular season.The MLB.TV regular season subscription is a must have for every baseball fan because it gives access to EVERY 2023 out-of-market regular season game LIVE or on demand and EVERY in-market regular season game on demand. It also includes an expanded library of premium content for subscribers including baseball documentaries, classic programming, and World Series films, in addition to news, highlights, and access to archived games.My dad loves baseball. Catching every game can be difficult because the season goes over the summer which is also when he gets more time to spend with his grandkids. If we have family time during a game, he can still enjoy his time with us and stream the game later, so he never misses a pitch.

287226

1 month ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Official T-Mobile Tuesdays Discussion Thread 2/8/2022

Don’t miss out on your weekly Tuesday gifts!The week of 2/8/22 includes the following gifts:$2 Dunkin’ Card FREE 1-night disc. With Redbox $45 off + free shipping on the first box. With Blue Apron.Take a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

170812

1 month ago

tmo_mike_cCommunity Manager

published in Blog & Updates

FEWER SCAM CALLS. PERIODBlog

Scam calls exploded in 2019 making it the #1 complaint to the FCC. T-Mobile is taking action with Scam Shield the free option giving you fewer spam calls. What is Scam Shield Imagine a world where robo and scam calls were stopped in their tracks before reaching your phone. That’s where Scam Shield comes in. Scam Shield is the most aggressive way we’re protecting our customer’s from robocalls, and best part is it’s free. Now that Sprint is part of T-Mobile, we’re continuing to improve our service and overall customer experience. We know how annoying these calls are so building a solid scam blocking system at the core of our network is the key behind Scam Shield. Taking back your number is easier than ever now! Check out some of the notable features below to see the benefits of this awesome new feature. Notable features FREE Scam ID and Scam Block for T-Mobile, Metro by T-Mobile and Sprint customers with industry-leading technology FREE PROXY for select plans FREE Number for sel

306226

2 months ago

HeavenMCommunity Manager

published in Blog & Updates

Peace of Mind

Hi all,Y’all know me as the Community Manager for this site and an employee of T-Mobile. I am also a mom, so I wanted to talk about something that has given me peace of mind when it comes to parenting with technology.Before I had my son, I always told people that my kids were not getting phones or tablets until they were older and needed it for school or something. When my son was born, he had the chance to play on his cousin’s tablets and before he was a year old, he could navigate the tablet and get to the videos and games he wanted. I knew that I needed to get him a tablet, but I was so worried about him clicking on something that he shouldn’t or buying a bunch of stuff in the app store.Samsung Kids Mode has been the biggest benefit on my son’s tablet! The Kids Mode setting is like a playpen. He only has access to the applications that I allow. If any of those apps have ads, he can tap on the ad, but it’s blocked so it doesn’t go anywhere or do anything. You have to use a code to ge

15383

2 months ago

HeavenMCommunity Manager

published in Blog & Updates

Pase de temporada de la MLS por cuenta nuestra

Pase de temporada de la MLS por cuenta nuestra¿Qué es el pase de temporada de la MLS?La Major League Soccer (MLS) es la principal liga de fútbol profesional de Estados Unidos y Canadá. La temporada regular de la MLS en 2023 se llevará a cabo del 25 de febrero al 21 de octubre, y cada equipo jugará 34 partidos. A la temporada regular le siguen los playoffs de la Copa MLS, del 25 de octubre al 3 de diciembre, para concluir con el partido final por el título de la Copa MLS, el 9 de diciembre.El pase de temporada de la MLS ofrece a los aficionados la oportunidad de ver todos los partidos de la temporada regular, la Leagues Cup y los playoffs, además de los partidos de la MLS NEXT Pro y MLS NEXT, ¡entre otros más! Además de los partidos, el pase de temporada de la MLS ofrece a los aficionados acceso a contenidos exclusivos, como coberturas detalladas, comentarios de jugada a jugada y contenidos detrás de cámaras con conocidos analistas de fútbol, presentadores de programas y comentaristas.P

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2 months ago

HeavenMCommunity Manager

published in Blog & Updates

T-Mobile y MLBBlog

¡¿Sabías que T-Mobile y las Grandes Ligas han colaborado por 10 años?! ¡Increíble!Esta asociación nos encanta porque significa que nuestros clientes pueden disfrutar de MILLONES de horas de MLB.TV por streaming gratis. #WeWontStop! Estamos ofreciendo de nuevo MLB.TV GRATIS para la temporada regular de 2023.La suscripción a la temporada regular de MLB.TV es imprescindible para todos los fanáticos del béisbol porque da acceso a TODOS los partidos incluyendo los que no se transmiten en tu área y que son de la temporada regular de 2023, ya sea en demand o EN VIVO. También te da acceso on demand a TODOS los juegos de la temporada regular que se transmiten en tu área. Además incluye una amplia variedad de contenido premium para suscriptores que incluye documentales de béisbol, programas clásicos y películas de la Serie Mundial, así como también noticias, partidos destacados y acceso a partidos pasados.¡A mi papá le encanta el béisbol! Pero ver todos los partidos puede serle difícil porque la

5780

2 months ago

tmo_mike_cCommunity Manager

published in Blog & Updates

T-Mobile’s 5G and its BenefitsBlog

You may be asking yourself, “Why T-Mobile’s 5G?” That’s an easy answer we’ll cover here so you know how T-Mobile’s 5G benefits you. SPOILER ALERT: You may not know everything you think you know about what you can do with 5G. How does it work? The biggest advantage of T-Mobile’s 5G is speed. It works by using High, Mid, and Low band frequencies that have different uses. High-band frequencies give you super-fast speeds in small areas. Mid-band gives you a balance of speeds and distance over a broad area. Low-band waves improve your coverage in buildings so you can stay connected, even indoors. T-Mobile’s nationwide 5G network covers over 90% of Americans allowing you to use it across the country. Capacity and range play a huge role in how you use your mobile device and T-Mobile continues to improve the coverage and enhance your experience. T-Mobile nationwide 5G gives you 2X the speeds you get with our LTE and we’re rolling out speeds as fast as Wi-Fi to millions of customers in hundred

15225

3 months ago

HeavenMCommunity Manager

published in Blog & Updates

Deals, Deals, and More Deals

The best part of the holiday season is the sales! Whether it be shopping for others or treating yourself, it is never a bad thing to save a little money on your purchases. T-Mobile started a whole slew of savings on November 17th and didn’t stop there. New promotions are starting all the time, but they don’t last forever.Our Newsroom articles gave a pretty good list of what offers started for Black Friday so check those out.Holiday Deals at T‑Mobile: iPhone 14 Pro On Us, Half Off Apple Watch SE (2nd Gen) with Apple TV+ Included ‑ T‑Mobile Newsroom (t-mobile.com)It’s No Powerball Jackpot… But T‑Mobile’s Holiday Offers Could Save up to $1000 ‑ T‑Mobile Newsroom (t-mobile.com)We won’t stop there so keep an eye on the T-Mobile website to see if the device you want goes on sale. I personally will be keeping an eye on the tablet deals. I gave my tablet to my son because he has been so great with it and now I have my eye on some of the higher tech options that are available now.What are you s

18510

5 months ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Thanksgiving Is Coming!Blog

We’re hungry for Thanksgiving and we know you are too! Whatcha eatin’? Whatcha passing to the dog under the table? Post a reply with your favorite, or least favorite dish for Thanksgiving!

6425

6 months ago

HeavenMCommunity Manager

published in Blog & Updates

OnePlus Nord N300 5GBlog

The OnePlus Nord N300 5G has been on the shelves for a couple weeks now. It has a thinner design than previous generations, a reasonable price tag, and totes some pretty cool features.As a mom, there are a few things that make all the difference when it comes to the devices I use regularly. Battery and camera are at the top of that list. The OnePlus Nord N300 5G has a 5000mAh battery and can get up to a day’s worth of power in about 30 minutes with the included charger. Less time sitting on the charger and more time in your hand taking pictures, looking up fun activities, or watching videos with your tiny humans. What’s not to love? A 48MP camera is pretty impressive and it has blur reduction of videos. I am definitely not the best at taking pictures and videos but features like that can make it way easier to capture those important moments with better quality. I appreciate devices that still have the SD card slot and the Nord N300 5G can support up to 1 TB SD card so you never have t

6281

6 months ago

Josh HEmployee

published in Blog & Updates

A powerful new PRO mobile hotspot. Meet the Inseego MiFi X PRO 5G!

PRO speed. PRO security. PRO simplicity. Today, this new powerful mobile router hotspot is available at T-Mobile!This device is mobile, fast, and secure. Connecting many devices, up to 32, on T-Mobile's 5G network is excellent, but the color touchscreen on the device is so convenient for adjusting device settings on the go.More specs:5G sub-6 (mid and low band), 4G LTE Wi-Fi 6: a/b/g/n/ac/ax (2.4GHz & 5GHz) 5050 mAh Li-Ion battery 18W Qualcomm Quick Charge 3.0 2.4" IPS color touchscreen display Web UI operating systems supported Windows 10 or higher Mac OS X 10.10 or higher Linux Ubuntu 14.04 or higher Chrome OS v79 or higher Qualifying plan required. 5G: Coverage is not available in some areas. While 5G access won't require a certain plan or feature, some uses/services might. See Coverage details, Terms and Conditions, and Open Internet information for network management details (like video optimization) at T-Mobile.com.Learn more about the device on our Support page: https://w

7540

6 months ago

HeavenMCommunity Manager

published in Blog & Updates

Consumer vs Commercial messagingBlog

Texting has become such an important part of how we communicate nowadays. We can keep conversations going forever because we never have to "hang up" the phone. We can also share content easily by sending links or pictures. As time goes on, spam is starting to make its way into the texting world, and we can all feel the frustration when it affects us.Industry guidelines and T-Mobile policies are in place to try and block spam and unwanted messages from going through our network. Regular person-to-person (P2P) messages are sent through Spam filters to ensure that someone is not spending their days sending unwanted messages to any phone number they can get ahold of. Company messages sent to customers (A2P) should be sent through aggregators (companies that ensure that the messages being sent comply with the rules in place). Companies are not allowed to send out an excessive number of messages and they can only send messages if we opt-in to those messages first.As with anything else in lif

248013

7 months ago

HeavenMCommunity Manager

published in Blog & Updates

ViX Premium

I don’t know about you, but I have completely gotten rid of regular cable service and switched over to streaming services almost exclusively. (I say almost because who doesn’t love going to a movie theater once in a while?) With all of the streaming services available, there is a way to watch just about anything nowadays. I love that T-Mobile partners with so many of the streaming companies and guess what! Another one is coming to our lineup!ViX Premium is a streaming service that offers over 10,000 hours of Spanish-speaking content including news, sports, and original series, along with so much more. I'm looking to learn Spanish and I want to sign up because I've been told that watching Spanish TV is a great first step to getting used to the language. PLUS starting August 11th T-Mobile is offering a ViX Premium ON US deal, so if I have the right plan why not get it for free and try it out?Limited-time offer; subject to change. Register for code and then redeem within 30 days. Qualifyi

17973

9 months ago

HeavenMCommunity Manager

published in Blog & Updates

Un-Carrier: Coverage Beyond the ExpectedBlog

Ready. Set. Travel! Today, T-Mobile is taking coverage above and beyond, pushing the boundaries of their own coverage map to 30,000 feet and abroad. Introducing T-Mobile’s latest Un-carrier move, Coverage Beyond the Expected, with free high-speed data in 210+ countries and destinations AND free in-flight connectivity and streaming all flight long on the biggest U.S. airlines.The Un-carrier is flexing its post-merger scale to negotiate exclusive benefits just for T-Mobile customers, like AAA on Us for a full year, 25 cents off per gallon of Shell gas through the week of Labor Day, and launching T-Mobile TRAVEL with Priceline to hook up customers with exclusive deals, up to 40% off select hotels and rental cars. Boom. Start packing. Because this all starts rolling out on the first official day of Summer, June 21.Read all about it and see offer details on our Newsroom https://www.t-mobile.com/news/un-carrier/coveragebeyond Limited-time offers; subject to change. Qualifying plan required.

281114

9 months ago

tmo_marissaEmployee

published in Blog & Updates

Share Your School Days Stories for a Chance to Win!

The air is full of the scent of freshly cracked textbooks and pencil shavings, and the level of excitement for the first day of school is rivaled only by the excitement for the last day of school. Or maybe field trip day -- who doesn't love a field trip? Here in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals and exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Changemaker Challenge is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat? Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us! It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried mo

1630

9 months ago

HeavenMCommunity Manager

published in Blog & Updates

ViX Premium

No sé tú, pero yo cancelé completamente el servicio de cable tradicional y me cambié a los servicios de streaming casi que por completo (digo casi porque ¿a quién no le gusta ir al cine de vez en cuando?). Con todos los servicios de streaming que hay disponibles hoy en día, prácticamente se puede ver cualquier cosa. Me encanta que T-Mobile esté colaborando con tantos servicios de streaming; y adivina qué... ¡Pronto se sumará uno más a la lista!ViX Premium es un servicio de streaming que ofrece más de 10,000 horas de contenido en español como noticias, deportes, series originales y mucho más. Quiero ver más contenido en español y me gustaría inscribirme porque ningún otro servicio tiene un catálogo que se compare al de ViX Premium. ADEMÁS, a partir del 11 de agosto de 2022, T-Mobile ofrecerá una oferta de ViX Premium POR CUENTA NUESTRA; así que, si tengo el plan adecuado, ¿por qué no aprovechar la oferta gratis y probar el servicio?Oferta por tiempo limitado; sujeta a cambio. Regístrate

20610

10 months ago

HeavenMCommunity Manager

published in Blog & Updates

T-Mobile's Community UpdatesBlog

Hello everyone!It’s time to share some exciting updates that are happening with our amazing T-Mobile Community.Congratulations are in order for @tmo_mike_c because he has transitioned to a new role within T-Mobile! Big things are in his future, and we all know that he is going to do great!My name is Heaven, and I will be taking over as Community Manager! I am so excited to be supporting this space. I look forward to using my experience with T-Mobile to help and guide all of you and take the opportunity to learn even more.A little about me: I have been with T-Mobile for 8 years focusing on customers. My favorite part of working with T-Mobile has been getting to network with different teams to find resolutions for customers and I hope to use my network to benefit this Community and its peer-to-peer focus.I am married and have two handsome boys, 3 years old and 5 months old. In my free time I like to crochet, hang out with family, and binge watch Netflix.

29812

11 months ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Community Monthly Recognition for November 2021Blog

Every month we’re giving a special shoutout to the top three most helpful Community Members. These folks rocked it out by helping others on the site. Cheers to you rockstars and all you do to help others in the Community! #1 @fireguy_6364 #2 @syaoran #3 @gramps28

91258

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

T-Mobile’s Social Sweepstakes Official Rules

No Purchase Or Payment Necessary To Enter To Win. A Purchase Or Payment Will Not Enhance Your Chances Of Winning. By participating in these Sweepstakes, you agree to these Official Rules, which are a contract, so read them carefully before participating. Without limitation, this contract includes indemnities to the Sponsor from you, a limitation of your rights and remedies, binding arbitration of claims, waiver of class action claims and waiver to the right to trial by jury. To enter these Sweepstakes, you must have Internet access and a valid Twitter account. This game is in no way sponsored, endorsed or administered by, or associated with, Twitter Inc. 1. Timing: T-Mobile Social Sweepstakes (the “Sweepstakes”) begins at 10:00 a.m. Pacific Time (“PT”) on February 22, 2022, and ends at 11:59 p.m. PT on February 22, 2022 (the “Promotion Period”). Sponsor’s clock will be the official timekeeping device for the Sweepstakes.2. Eligibility: The sponsor of this Sweepstakes is T-Mobile USA,

116514

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

CLOSED Official T-Mobile Tuesdays Discussion Thread 2/1/2022

Don’t miss out on your weekly Tuesday gifts!The week of 02/01/21 includes the following gifts:FREE Original Pretzel with any drink purchase from Auntie Anne's. FREE Valentine's Day custom card from Ink Cards Rose Farmers GiftTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

5691

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

CLOSED Official T-Mobile Tuesdays Discussion Thread 1/25/2022

Don’t miss out or your weekly Tuesday gifts!The week of 01/25/22 includes the following gifts:FREE Whopper or Impossible Whopper. From Burger King. 20 free 4 X 6 prints + free shipping. From Snapfish $% off + free delivery. From Gopuff.Take a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

16345

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

CLOSED Official T-Mobile Tuesdays Discussion Thread 1/11/2022

Don’t miss out our your weekly Tuesday gifts!The week of 1/11/21 includes the following gifts:$4 movie ticket FREE 8x11 photo book Local pizza dealsTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

8672

1 year ago

tmo_mike_cCommunity Manager

published in Blog & Updates

Official T-Mobile Tuesdays Discussion Thread 12/14/21Blog

Don’t miss out our your weekly Tuesday gifts!The week of 12/14/21 includes the following gifts:FREE Any Breakfast Sandwich. In Wendy’s app $4 movie ticket. From Atom FREE 1-month Marvel Unlimited subscriptionTake a peek at our current offers for more details. Post any questions, comments, and feedback here we’ll all chat about it!

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1 year ago

Page 1 / 2

Blog & Updates

T-Mobile and MLBBlog

FEWER SCAM CALLS. PERIODBlog

T-Mobile y MLBBlog

T-Mobile’s 5G and its BenefitsBlog

Thanksgiving Is Coming!Blog

OnePlus Nord N300 5GBlog

Consumer vs Commercial messagingBlog

Un-Carrier: Coverage Beyond the ExpectedBlog

T-Mobile's Community UpdatesBlog

Community Monthly Recognition for November 2021Blog

Official T-Mobile Tuesdays Discussion Thread 12/14/21Blog

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