What to do when your phone is blocked

You finally made that switch to T-Mobile. You signed up at a local store and walked out completely activated. You were even able to save some money by finding an iPhone online at a reasonable price. For the first five months you've been enjoying your T-Mobile experience … and then disaster! Suddenly, you can't make calls. You can't send texts. What the heck’s going on?!


There’s a chance that your phone might be blocked. Many mobile carriers participate in blocking programs, sometimes referred to as IMEI blocking, to help reduce fraud. When a phone is blocked, it cannot use services* on networks that participate in the blocking program.


If you plan on purchasing a new device from a third party, we recommend you perform an IMEI status check. It's free and only takes a few seconds. Most importantly, you'll know if your phone is blocked before you buy it. Learn what an IMEI is and perform an IMEI status-check now.


If your phone is blocked, please contact T-Mobile Customer Service. Make sure you call from a phone other than the one that is blocked. You'll also need your IMEI. If you're not sure what the phone's model number is, simply dial *#06# to display the IMEI.


*If you're using a T-Mobile phone that is blocked, you'll still be able to use emergency services by dialing 911.