• User feedback survey!

    Hello T-Mobile Support users!   We would love to get your feedback on our site overall, so we've created a handy dandy little survey for you to fill out! It's primarily multiple choice, only 7 questions, and sho...
    last modified by tmo_lauren
  • Community account username change

    I need to edit my community username asap can someone please guide me on how to do that
    last modified by itechie101
  • T-Mobile Connect can't access T-Mobile Tuesdays

    I recently switched to T-Mobile Connect, and today I tried to log in to T-Mobile Tuesdays, just like I did in the past, but it says account not eligible. Is this intentional?
    last modified by magenta10623662
  • Issue with home internet 2.4GHz band

    Today all my devices connected to my wifi via 2.4GHz band lost connectivity. I've tried restarting the modem, checked all the settings, and even reset the devices themselves. In the settings it shows 2.4GHz is still a...
    last modified by rohrbachds
  • Official Magenta Meet n' Greet Thread

    Hello there fellow T-Mobilites!   As we were sorely lacking a thread to say hello and introduce yourself, I figured I'd whip one up. Feel free to just pop in and say hello if you're new here, or even if you're ...
    last modified by tmo_phillip
  • Tmobile app not working for prepaid.

    does the t mobile app work for prepaid customers? i just got a prepaid plan yesterday and when i try to log in to the app, it says “sorry, something is not quite right here. unfortunately the t mobile app is not...
    last modified by sadprepaidcustomer
  • Word Association

    From what I remember there was a word association thread on the old T-Mobile forum. Let us start a new one!!!! I'll be the first.   CHILLS.
    last modified by tattoo
  • Shaw Academy on T-Mobile Tuesday

    Just a word of caution with this service!   I can say that I have never been so disappointed in an educational service before. I signed up for the 4 week free course and found out that the course is actually 5 m...
    last modified by magenta10612545
  • My phone will not turn on

    Hi, All of the sudden my phone turned off and will not turn back on.  Any trouble shooting ideas?
    last modified by magenta10620376
  • iPhone activation

    Hello, I'm going to purchase a new iPhone SE soon. If I order with the T-Mobile SIM included, I still have to pay for the activation of the SIM, correct?
    last modified by sousasousa
  • Thanking those TMobile reps that go above and beyond!!!

    I called because my service had been disconnected due to non payment. First off, I've been with Tmobile since the time I was 17...i am currently 41. I have never once switched from of TMobile during this time. I have ...
    last modified by magenta10612602
  • Congratulations to gramps28's 2,000 Point Accomplishment

    I'm not exactly sure all of what goes into the points levels, but gramps28 has reached the 2,000 point milestone for their contributions to helping T-Mobile customers and forum visitors. Congratulations and keep up th...
    last modified by syaoran
  • snapchat

    My phone is under my parents account, when they check my phone records or phone bill can they see the calls i make on snapchat, see my username and the username im calling? or the username that is calling me?
    last modified by magenta10616686
  • Change user name

    how do I change my community username?
    last modified by magenta10615018
  • Did Jive take another step backward?

    Something changed. I used to have a little Inbox symbol on my support forum landing page. That went away and now I have to click Menu to find my Inbox. This seems to be yet another step backward for Jive.
    last modified by drnewcomb2
  • Subscriber not in service.

    Hello everyone.   I've been using a galaxy note 10+ for about two months. When people try to call me from a cell phone they get an error message "the subscriber is not in service." And my phone will still ring!...
  • COVID-19: How's everyone doing?

    I just wanted to check in and see how everyone was doing in these uncertain times. Is everyone doing ok? Do you have plans or tips for getting the most out of social isolation? What's the biggest change for you? How a...
    last modified by tmo_ian
  • Complete Reverse of Opinion..

    so here is the thing: 2 years ago this company really got on my nerves with constant speed problems on my wifi.   20 minutes ago they helped my to an extend, which words are hard to find for!   Thanks yo...
    created by magenta7070509
  • Telecoms. Time to step up!

    With the corona virus disrupting lives of countless americans every day it's time telecoms step up and do away with data caps, data throttling and limits on texts and calls on ALL plans. People are going to have to be...
    last modified by magenta6131167
  • Whitelist party!

    Hey there! I am working on compiling a list of domains to be "whitelisted" so they don't get caught in our moderation filter.   If there are any domains you feel would be helpful added, let me know and I'll work...
    last modified by tmo_lauren