Hey, Support visitors! Every so often we like to highlight one of the fine internet beings who make the Support Community world go 'round, and this week we're happy to serve up a get-to-know-you with a member of our own Community Manager team, Amanda.


Who's this Amanda person?

Amanda is one of the Community Managers who keeps our Community humming along! On the Support Community side of things, she helps keep the forum organized and tidy, and answers users' questions when needed. Behind closed doors, she is a reporting maven and holds the team's most coveted Excel skills! We picked Amanda's brain and mined her closet for skeletons (and came up with baseball cards) -- enjoy!


All the secrets!

How long have you been with T-Mobile, and why did you join the team? I’ve been with T-Mobile since 2011! At the time, I was about 8 weeks pregnant with my first child and needed a job with amazing benefits. My original plan was to go back to being a hairdresser, but I love T-Mobile too much to leave!



When you started at T-Mobile, did you imagine that you'd be managing the Support Community at some point? Honestly, I didn’t know there was a Support Community when I started at T-Mobile! I'm glad I do now -- it's been a great experience!


Share the best memory you've made while working at T-Mobile: One of my favorite memories with T-Mobile was when our Community Manager team had the opportunity to fly out to Bellevue and meet in person for the very first time. It was an amazing team-building session that created many memories.


What was your first job? Working at Dairy Queen. I used to be able to make perfect “Qs” on the top of the ice cream!


Ever had a nickname? I’ve had two nicknames that stuck – Pippi, and Amanda Panda.


How long does it take you to get ready in the morning? That depends. Are there two energy-filled children running around? If so, 5-10 minutes. If not, probably around 30 minutes at most.


Do you collect anything? I used to actively collect baseball cards, a habit inherited from my dad. Now, they’re in boxes in the closet!


How would your friends describe you? As a Chatty Cathy that likes to joke around. I’m full of some of the corniest jokes! Sample: Why are frogs so happy? They eat whatever bugs them!


If money was no object, what would you do all day? I would head over to Wales with my family and visit as many castles as possible.


What’s your favorite thing about your job? This is one of those jobs where you enjoy “clocking in” -- so to pick a single thing that is my favorite isn’t easy. However, one of my favorites is that my creativity is embraced and put to good use.


Come visit!

Interested in becoming an active part of our Community? Check out our Meet n' Greet thread and feel free to jump on into any discussion you'd like to be a part of! Amanda (and the rest of us) can't wait to meet you!