He probably couldn't have predicted wireless when he applied for the patent for the telephone, but Alexander Graham Bell did make a timeless point about looking ahead when he said "preparation is the key to success." The 2017 hurricane season delivered record-breaking storms to communities in Puerto Rico, Texas, Florida, and more, and T-Mobile is taking steps now to prepare for this year's hurricane season.
How we prepare
We hope 2018 spares us the devastation of last year's storms, but we'll keep close watch over activity just the same. Where impacts seem imminent, we plan to establish engineering command centers and add extra vehicles, ready to deploy rapid-response teams to help keep potential service interruptions to a minimum. Meanwhile, T-Mobile's national Network Operation Centers are always closely monitoring network traffic to aid in coordinating responses when needed. In particularly vulnerable areas like Florida and Puerto Rico, we've doubled the number of permanent generators in place and added infrastructure to hundreds of towers.
Impact and recovery
We'll make preparations; but temporary losses of service can still happen, especially with power outages. As soon as it's safe to begin recovery efforts, we'll respond -- which may include deploying emergency equipment (fuel trucks and generators), Cell on Wheels, or Cell on Light Trucks, along with the experts needed to manage it all. While safety measures are being taken and restoration efforts are underway, there are some things you can bear in mind:
Follow emergency alerts. Wireless Emergency Alerts are often used as a warning system for severe weather. Check to see if these alerts are supported on your device, and monitor your phone for warnings.
In a storm-related outage, please stay safe and calm. Hazardous conditions like flooding, downed trees, downed power lines, and other obstacles can make travel dangerous. Trust that we're aware of outages as soon as they occur; and as soon as it's safe to do so we'll work 24/7 to get service restored as quickly as possible.
If you have power but no mobile service, leverage WiFi if you can to stay in touch. If you haven't set WiFi calling up previously, start here for necessary steps so you're ready: Wi-Fi Calling.
If you still have a network connection, try sending a text instead of calling. Text messages use fewer network resources and are more likely to get through during a high-usage period. If you do dial out, consider keeping calls short so that others have a chance to get through. Network activity spikes immediately after severe weather events, and short calls help prevent network congestion so that emergency workers and your fellow community members can connect, as well. It's also good to bear in mind that generators can help towers operate during a power outage, but voice and text will be prioritized. We'll work to get data services back up to lightning speed ASAP!
We'll always work to keep you informed and up to date with any of T-Mobile’s recovery efforts -- try any of these