Skip to main content
Solved

2FA Authentication Apps

Hello,

I'm glad that T-Mobile is supporting 2FA authentication but honestly a preset PIN and texted codes isn't secure enough, I would really like to be able to use a TOTP 2FA app like Google Authenticator. When will support for this be added?.

Thank you

11 replies

tmo_marissa
Rank
Userlevel 4

Hey, @nxbrennan​! Our security is always evolving, so we definitely appreciate your concern. At this point there's not a plan or timeline for time-based 2FA that we can share; but we're happy to pass the feedback on. Thank you for posting!

F

No plan or timeline. They are really invested in security, huh? More lip service, no action.

W

Please enable 2FA with Google Authenticator or Yubico

R

Hi,  my operating system is not compatible with Google Authenticator.  Is there any plan to set up Yubico as a 2FA app?   

After the latest data breach, more security would be much appreciated!

A

Hi,  my operating system is not compatible with Google Authenticator.  Is there any plan to set up Yubico as a 2FA app?   

After the latest data breach, more security would be much appreciated!

Also requesting support for an Authenticator app called "Aegis". 

A

Please enable 2FA with Google Authenticator or Yubico

Google Authenticator for use with T-Mobile is now an option - https://community.t-mobile.com/accounts-services-4/feature-request-two-factor-google-authenticator-for-call-in-support-4717?postid=137523#post137523

B
Userlevel 2

Google Authenticator only helps if SMS/Text verification code can be disabled/removed.  Is that possible?  I can’t find any way to do this so far.

F
Rank
Userlevel 7
Badge +16

if you mean shutting down the ability to receive short code then yes..that can be shut down on your line.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
S

*edited realizing 2fa is now available 

P
Badge

When you use SMS and your line has an issue (ESIM is stuck in transfer), you end up with zero way to contact Tmobile other than go into a store, can’t even log into the website to chat with support… ugh 

A

I found this answer on reddit and it worked for me: (thanks to JHyde2109!!)JHyde2109

•4mo ago
 
 

Old post, but I was able to make changes for 2FA on my prepaid account by following something from this URL: https://www.howardforums.com/showthread.php/1928713-Any-way-to-stay-logged-into-T-mobile-account

> Login to TMo account then copy/paste:

> https://account.t-mobile.com/sap/v2/profile/security-dashboard

> After that it should give you option for text or 2FA code to login so you don't have to bother with texts

Reply


New badge winners

Show all badges
Terms & Conditions