False Coverage Map

This is typical on Tmobile.  Ive been in communities, where only 1/3 of the town has service, yet Tmobile paints 90% of the town with 5g and the rest as 4g LTE.  Tmobile has effectively offshored their support, so if you want to complain … hit their social media, or file a BBB complaint.  That last one will get you a Tmobile US based response, and probably help you port.out

Yes, I agree! I am getting ready to file a BBB complaint as well as contact a lawyer to get out of there contract. It may not work but I am willing to throw money at it because of the way I have been treated by them. I am only two months in my contract and I was lied to about the coverage and while I was in the 14 day trial period they told me they were updating the towers and it should be fixed soon. It didn’t improve and I am now out of the trial period and stuck in their contract.

After calling to complain about lack of 5G or any service on parts of Siesta Key, FL where their maps lie, they had no solution, nothing. I had to keep asking until they admitted the tower had an issue, but they said there was no repair date. I gave the response the poorest rating, so I guess that trigged a “supervisor” to call. The “sup” kept saying that they wanted to tell me something, that were modernizing their towers and just kept talking about why I left a poor review. Obviously the outsource service for T-mobile doesn’t care at all about customers. 

Edit

Oh and I just switched to Verizon, sometimes I don’t have 5g in same area, but it’s a smaller area, and there’s always some service unlike T-Mobile.

I recently switched to T mobile. I had good service first month. And was told they used all their own towers. Coverage at my work. Now I get very poor if any service at work. And call and they tell me it's not their tower out that way. Total lies.  Coverage map is completely red in that area too. Total lies!!!! 

I work in Bellmead tx.  Your coverage map shows excellent coverage . But your support said I should have hardly any coverage due to no coversge there. So what is true?  Works better today some reason. 

I’ve been fighting this since T-Mobile bought Sprint. Sprint was never great but we live a few miles from the former Sprint HQ and always had good coverage in the area. The new T-Mobile network was supposed to combine both networks, which obviously is not true. When we switched out SIM cards the coverage was immediately much worse. Then we upgraded phones, still terrible. I can’t get more than 2 bars at my home and it usually drops to one bar as soon as I take a call or send an SMS. Most messages to non-iPhones fail. T-Mobile’s solution was to turn on Wi-Fi calling, so thanks Google Fiber. I’m basically using my phone over Wi-Fi 95% of the time. The light pink areas on the map below (one is a large hospital) that are supposedly 4G LTE are actually 0-bar service areas. And the dark magenta is more like 1-2G.  

That is a lot of areas to have no service. Please reach out to our customer support teams so they can file the appropriate tickets and have the exact locations looked at by our engineers. Thanks

‘Customer Support teams’ - you’ll need at least to escalate to tier 2 support, as the default - is ‘customer care’ which will typically ask you to  power cycle, network reset, ‘network refresh’, and after that (typically ~1-2 hours), they’ll send you to …. tier 2, which will ask you all the same questions, then if you’re lucky cut a ticket.  Typically you’ll hear “The tower is undergoing maintenance / upgrades”, or “there’s network congestion”.  It’s rare to get them to fix something, unless they were already in the process of it.  I’ve heard this for … +7 years in ‘no service’ areas from everyone up to the ERT/OEM teams.  They’ve even gone so far as to ‘claim’ that they’re building a new tower, ETA 6 months (after 6 years), with 18 months later still no ETA.

It is unfortunate that T-Mobile does this, but they’re more focused on raw performance in urban areas, followed by connectivity on suburban/major highway.

one would think Florida of all places would be a carriers nightmare seeing as how every couple years a nice chunk of Florida gets factory reset by massive storms.

personally i think of the pic i came across recently from Florida where everything was flooded and a guy was taking pics from his front porch of a shark cruising between the houses..i mean just going off that alone (which happens decently often down there lol) i would think any network would have some issues..then again its kind of rebuilt over and over again..

I reported them yesterday to the FTC and am going to go through arbitration. After speaking to several employees, supervisors, Operations Supervisor, and some Executive called me today. 
  It seems that they have been caught by the FTC in 2020 claiming that they had 4G coverage and actually did not. Their response was that the FTC report was wrong. Consumers cell service, or lack of, determined that was a lie. 
  I signed up for service a few years ago in a store in Wilmington NC. I was told that I’d have coverage in Southport. Saw the coverage map. Come to find out, when I got home I didn’t have any service inside the house at all. I went back and was able to return the phone. The young kid at the store actually told me they don’t have service there yet but are told to tell people they do because they will have it shortly. 
  Fast forward to a year later. A T-Mobile store pops up in Southport. I learn that there was a merger with another company. Needed a phone so gave it a try thinking that the coverage issue must be resolved. I do have service at home, but not inside of my workplace in Wilmington. I started this job six months ago. 
  I am only asking to be able to take my phone and go to another provider. They initially refused and bill credits saying my phone works at home. Then offered two months bill credits, then the final offer was accelerating my bill credits so that I’d pay $95 for my phone instead of $300. I declined. The rational of the last conversation with the executive was “no cell provider can guarantee 100% coverage in their areas”. My response to this is that an ETHICAL provider that is truthful about their coverage area is able to say that. An unethical provider that knows they don’t have coverage that they advertise can only say that you won’t get coverage 100% of the time. There’s a difference. 

Isn’t it funny how they allow you to return your phone after 14 days if you aren’t happy. Not really. It’s because they know they don’t have coverage but want to make it look like they are doing YOU a favor. They are banking on people going over that 14 day window so they can keep them on the hook by saying that they are “upgrading “ imaginary towers that don’t even exist.