Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong? Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin. First time we were there we had zero service through T-mobile, and we ended up on a AT&T network. That then treated our service as roaming and did not allow for us to use data. I proceeded to call T-mobile and they confirmed their map is wrong and they use a roaming partner (AT&T) there and “appreciated the feedback”. Despite that, they haven’t corrected the issue. Seems like a false claim T-Mobile should be held accountable for. Anyone else come across this? And did they report this to any regulatory authorities?
False Coverage Map
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Just switched from AT&T to T-mobile. I thought T-mobile would be better, but I was wrong. I have had more dropped calls and lack of service from T-mobile than I ever did with AT&T (I do not like AT&T so please don't think I am defending them). All 4 of us on my plan are feeling the same way. If I don't have WIFI calling enabled, I cannot make a call from inside any building. If I don't have WIFI - no phone, no texts. Pretty much ridiculous as an actual phone. I am currently sitting next to a window in my house, cannot make a call. I literally have to go outside - THEN I can make a call.
EVerywhere we used to have service with AT&T - does not with T-Mobile. The coverage map is a lie - or at a minimum extremely stretching the truth.
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Don’t trust T-mobile and their coverage maps at all.
I find that in my case I am told completely conflicting stories on anything that I ask or read. To say T-mobile plays fast and loose with the truth is an understatement IMHO. I am disgusted by this company. Really I am.
I am having coverage problems in NC, when their Map show T-Mobile is covering the area but I get NO SERVICE and even when I am looking at cell phone towers. Went to a local T-Mobile store in Norfolk, Va and they just told me that if I had my phone set for roaming it would not work with T-Mobile
I'm in Texas and I'm having the same issue. The coverage map is a lie. I haven't reported it because I haven't figured out who I need to report it to. Customer support is zero help and I don't think tmobile has any plans to correct their map. The just continue the lie because it brings in customers.
Anything that is showing as 'light' magenta (fair coverage) is typically 'You will be lucky outdoors to find ANY usable service'.
I've been through many states, and even locally, where T-Mobile claims '4G LTE Verified' there is 'No Service' to be found from T-Mobile.
Network scan outdoors - in the open brings up... AT&T 3G/LTE, Verizon LTE and Firstnet LTE. T-Mobile is nowhere to be seen.
I've escalated this issue MANY times with T-Mobile and their 'Office of Executive Management' through BBB and emails to last CEO.
Their OEM is exceptionally hostile and does nothing to resolve anything, except ask 'Why are you using T-Mobile where it doesn't work' ? Which brings me to legitimately respond: Why doesn't T-Mobile have working service where they claim ? I'm paying for the service, but not receiving.
5 years later... still no service in an area John Legere and Neville Ray claim... 4G LTE verified service.
Response: T-Mobile claims that a 'verified' marker only means that their network received a 'ping' from someone's device. I.e. An attempted connection - may not have even shown up on your device.
Absolute WORST service EVER!!! When I had Sprint I got service everywhere I went. I never had an issue except for maybe one time. Since having to switch to T mobile, I'm lucky if I get service without having to stand on the roof holding an antenna. I live in the same house, drive the same roads, go into the same stores etc.. As I did with Sprint. Nothing on my end has changed. My phone will be laying on the table, nobody touches it but all of the sudden it says "Emergency calls only" which btw is a joke too. I have missed a few emergency calls because of the crappy service. One of which was a sudden death in my family. Add on to that I get a message at least 10 times a day that says "voice service disabled by carrier"
Customer services answer is ALWAYS turn off your phone and turn it back on. Smdh... Really?
Not to mention my bill has been steadily increasing bit by bit. Small increments but now has become about $30 more than what I was paying with Sprint. I was assured, promised and guaranteed my bill would not go up..... Well t mobile, here we are! One line definitely NOT worth $100/month. Maybe on the t mobile Tuesdays they could start giving offering service instead of the ridiculous promos I've seen.
I find that in my case I am told completely conflicting stories on anything that I ask or read. To say T-mobile plays fast and loose with the truth is an understatement IMHO. I am disgusted by this company. Really I am.
T-Mobile is still attempting to get the ‘low fruit hanging from AT&T/Verizon tree’ approach - i.e. urban, and ‘some’ suburban areas on cost, with a claim of having the most ‘5g’ coverage (NOTE: 5g coverage < T-Mobile coverage and much less than others overall coverage). Yes, they do play fast/loose with the coverage.
Written by sales, verified by lawyers … meant to be misleading.
I did warn T-Mobile (through its OEM team) about the loss of coverage that Sprint users would hit where T-Mobile was weak/had no service, and Sprint had roamed on AT&T/VZW in the past. This is where T-Mobile will lose many customers.
Logged in here for the express purpose of echoing the frustrations of the other individuals who were deceived by T Mobile’s marketing lies. Since joining a few months ago I have been UNDERWHELMED--to put it mildly--by the quality of service or rather the lack thereof. Pathetic doesn’t even begin to summarise it. Dropped calls, failed conections, messages not sending /receiving, no internet connection (regardless of the bar count), and the ever buffering wheel of frustration, that’s what I’ve gotten from T Mobile so far. When I called with a question about these issues and FINALLY got through to tech support the suggested “solution” was to replace the R15 SIM cards that are only a few months old with identical R15 SIM cards! The one thing they never fail to do however is debit my account for a payment every month like clockwork.
I am somewhat relieved that it isn’t just me although it likely means I will have to try and find another provider and hope for better results. From having spent time in the UK, I can affirm that cellular service simply sucks in the USA. I can’t say why exactly but the issue has to have something to do with the infrastructure but whether it’s an issue of maintenance, implementation, or both I simply don’t know. Regardless, what customers are forced to contend with at the hands of T Mobile is simply unacceptable.
I noticed there were a few former Sprint customers venting their ire in this thread and rightly so. I am not a former Sprint customer but I work with one and he says that when he was with Sprint he had no issues with coverage or service. Since being forced to become an involuntary T Mobile customer by virtue of the acquisition, he says it has been nothing but one problem after another with T Mobile naturally denying that it has anything to do with them in spite of the fact that the issues didn’t start until T Mobile sent him their SIM card.
I’ve also spoken to a number of other co-workers about my mobile phone woes. When I tell them who my carrier is they all say to a man that that is my problem.
Speaks volumes I think.
In Oregon I check coverage maps before we go camping and more than half the time we are disappointed with the accuracy. Maybe time to start a lawsuit. I have stayed with TMobile because of pricing and service, the latter has diminished in recent years... I will not refer any more because they screw it up and don't pay up, reaching somebody that cares enough to help with issues has become a thing of the past. I have lost trust in TMobile
Continuing on an old post/thread, as TMobile still has not updated its ‘No Service ‘ areas as ‘No Service ‘, which now former Sprint customers will probably notice.
What makes this more frustrating, is that TMobiles “internal” coverage maps claim service where there is none. This makes calls to TMobile support useless, as they also claim service where there is none. You will spend quite a bit of time with your “team of experts “, to be be told to …
- Reboot your phone
- Reset.your network
- Replace your SIM
- Factory wipe your phone
- Tell you that the site is being upgraded/undergoing maintenance (always!)
- Offer a compromise ($30 off your bill this month, tell you to get a prepaid VZW card)
- Finally get to. “Advanced technical support “, where they'll claim its “marginal” coverage, and shouldn't be on the coverage map to begin with, and they'll port you out to Verizon/At&t.
This is not the way for a multi billion dollar corporation to operate, especially when. It was John Legere who took issue with At&t coverage maps and said we have ‘Verified ‘ coverage… yeah, right. 7 years later and still “No Service “ in those “Verified “ locations
T-Mobile has mostly covered their bases ‘legally’ with buried disclaimers about ‘no guarantee of coverage - anywhere’.
The ONLY true way to get this ‘fixed’ would be to have either competitors (AT&T/VZW) shame them (doesn’t help a lot these days, but the old “Can you hear me now” made Verizon. The alternative is having media (News AND company like Ookla/Root Metrics) to pour some sunlight on this issue. I’m doubtful, but you never know.
Onalaska-Livingston Texas - same thing. We have ZERO service around this area, even though the coverage map shows solid pink (checked before we migrated from Verizon). Ridiculously, cannot send text messages most of the time when we are not at home... Very bait-n-switch.
T-Mobile does actually have little hexagons on their map where customer's phones connect to their network. It's not a lot of data but it's better than none. There are differences between phones so some people can connect where other's can't.
I tend to run CellMapper whenever I go to a new area or an area where I suspect there's recently upgraded service. Sensorly is another one. RootMetrics.com also has coverage maps and does reports on how the carriers compare in urban markets. Apps like this run only on Android phones because iOS doesn't expose signal information in the API.
Take those hexagons with a grain of salt. There are a few areas nearby where service doesn't exist (never has), and 6 months before Band 12 existed in the area, T-Mobile magically painted the area with service and hexagons... that was in 2015. Service still doesn't exist, and they still paint it.
Cell mapper recorded 1 dot over the +5 miles of community of 'No Service' - possibly during the one time that I saw T-Mobile in a network scan, and couldn't register. Yes - my phone(s) support all T-Mobile bands, and this was outdoors in a clearing.
Take some of their coverage with a grain of salt.
Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong? Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin. First time we were there we had zero service through T-mobile, and we ended up on a AT&T network. That then treated our service as roaming and did not allow for us to use data. I proceeded to call T-mobile and they confirmed their map is wrong and they use a roaming partner (AT&T) there and “appreciated the feedback”. Despite that, they haven’t corrected the issue. Seems like a false claim T-Mobile should be held accountable for. Anyone else come across this? And did they report this to any regulatory authorities?
I supposedly live in a 5G UC area and I am lucky to have 2 bars of LTE, some days 1. Also, have 0 bars (no service whatsoever) where my brother-in-law and in-laws live despite both of those areas showing in a 5G area. Lastly, went camping on Saturday and it showed in a 5G area and had 0 bars, no service whatsoever. It’s bold-face lying on their part.
That is a lot of areas to have no service. Please reach out to our customer support teams so they can file the appropriate tickets and have the exact locations looked at by our engineers. Thanks
Too little too late. Multiple locations over the last 2 years and multiple calls to ask to rectify it. Already in process of leaving T-Mobile for good.
‘Customer Support teams’ - you’ll need at least to escalate to tier 2 support, as the default - is ‘customer care’ which will typically ask you to power cycle, network reset, ‘network refresh’, and after that (typically ~1-2 hours), they’ll send you to …. tier 2, which will ask you all the same questions, then if you’re lucky cut a ticket. Typically you’ll hear “The tower is undergoing maintenance / upgrades”, or “there’s network congestion”. It’s rare to get them to fix something, unless they were already in the process of it. I’ve heard this for … +7 years in ‘no service’ areas from everyone up to the ERT/OEM teams. They’ve even gone so far as to ‘claim’ that they’re building a new tower, ETA 6 months (after 6 years), with 18 months later still no ETA.
It is unfortunate that T-Mobile does this, but they’re more focused on raw performance in urban areas, followed by connectivity on suburban/major highway.
personally i think of the pic i came across recently from Florida where everything was flooded and a guy was taking pics from his front porch of a shark cruising between the houses..i mean just going off that alone (which happens decently often down there lol) i would think any network would have some issues..then again its kind of rebuilt over and over again..
I suspect that was Ft. Lauderdale recently. Ine would hope that the equipment room wasn't at ground level.
Yep all lies.
coverage shows my entire area except ONE lot down the street here in siesta key. Well that’s weird and BS, just one house, doubt it. They need to expand that to all the houses around it. No 5G here near that house.
In reading back over this thread I find that it merely serves to emphasise how irritating having the misfortune of being a T-Mobile customer is. First they unapologetically daylight rob you, repeatedly lie to you, and then treat you with contempt. The real question is HOW does this company manage to stay in business?!?
Well, not with my money—not anymore. I solved my problem and switched to another carrier. I suggest that if you are other than one of those few individuals in the country that actually get coverage with T-Mobile (most subscribers apparently), that you do the same.
Yes, I agree! I am getting ready to file a BBB complaint as well as contact a lawyer to get out of there contract. It may not work but I am willing to throw money at it because of the way I have been treated by them. I am only two months in my contract and I was lied to about the coverage and while I was in the 14 day trial period they told me they were updating the towers and it should be fixed soon. It didn’t improve and I am now out of the trial period and stuck in their contract.
Yes. We had T-Mobile two years ago and it was almost useless in our house. Switched to Verizon and coverage everywhere was clearly better.
Last week I fell for the T-Mobile hype, marketing and promo’s. Switched back after the sales guy showed me the coverage map of my house and promised it would be excellent. Not significantly different than it was two years ago. ONE BAR and NO 5G!. T-Mobile needs to take some of that marketing budget and spend it on their infrastructure. Must be hard for sales to keep promising coverage that does not and may never exist.
T-Mobile’s sales people will sell whatever they can - ABCD = Always Be Closing Deals
T-Mobile (except advanced technical support) will ‘guarantee coverage’ in places where T-Mobile’s coverage map shows 5G/4G LTE … but there is no service.
I’d recommend for a better result coverage map:
https://maps.t-mobile.com/pcc.html?map=mvno-roamd-5
This at least comes closer to reality than the generic 5g/5g UC coverage map for usable service.
Similarly, I’ve been in many areas where its shown ‘5G UC’, and I’m getting 1 bar 5G (no UC). and service is unusable .. outdoors.
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