Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. Any ideas?
Swap out your home internet device, if the wifi isnt working
Experiencing the same. Never had a problem at all with tmo for 5 years. Ive used the 5g home Internet box for about a year or so, and speeds often exceed 300mbps. I came home from work on 08/19/23 to find that the the wifi quit working for the first time ever. Went to Google it, and my phone's data didn't work either. It's now the 22nd, and it hasn't improved. It works sometimes, sometimes it doesn't. The wifi box works for 10 minutes after a reset. The phones on my plan work for 10 mins after switching airplane mode on and off. The data loads perfect if you're on a phone call. The data works fine everywhere but my house. Got all the generic responses from cust support. The people in store couldn't help. Phone bill is paid. Came to this thread looking for answers, only found that out that I need to disable the 5g service that I pay out the *** for.
*Sigh*
In your case, if you want a ‘real’ notification/fix, file a complaint through the BBB. Since T-Mobile has outsourced almost all of its US based support, you’ll be getting standard troubleshooting and generic responses.
Good to see this has been a known issue for over a year and we're still having the same problems.
Full 5G UC and .12Mbps
Bravo T-Mo. Bravo
so i didn’t read all the replies and I have had this issue with both Android and Iphone most recently the Iphone12 pro max(1 year old) and then android is technically last one a S7 plus tab phone was S22plus. Are you all switching off your Wifi buttons when not on your or a known wifi network? Because as my ex the programmer explained that the phones will always try to first find a wifi signal then use data. So if always “on”but not connected then you are basically throttling your own signal as well as burning through your battery faster. The dead “spots” are the line between moblie data and wifi trying to kick in. Some may already know this, some may not but next time it happens just turn off wifi and wait a few moments to see what happens, possibly reset the phone ot your network by going full airplane mode. But 9/10 this is why for me the other 1/10 is Iphone or Android needs an update. Both systems if its blue in the control panel, its on, whether you are connected or not. To turn off Android completely just press the eifi button, for Iphone go to wifi settings and turn off there, with apple if the button is white, its constantly searching lightly so make sure you completely turn it off.
I have been experiencing this same thing off and on for quite some time. In my case though calls don’t always go through. So I will have full 5G bars but the internet goes out. When this happens, I try to call my voicemail and it looks like it connects but I don’t hear anything. Then it all works again. I have called tech support a few times. The solution is to reset the network settings and reboot. While that helps, the issue reemerges. It is not a fix. I broke down and called tech support again last night… It certainly illuminated things for me.
The rep I spoke with last, I believe Kiel (outsourced most likely), must have thought that I am stupid. He “fixed” the issue by having me set the phone to 4G/3G/2G (essentially prevent the phone from using 5G). THEN this individual tried to tell me that when I go to an area with good 5G connectivity that my phone would connect - nevermind the fact that he had me turn 5G off. Add that -LIE- to the fact that I AM within 5G signal and I was one p-o’d customer. All in all, T-Mobile support is next to absolutely useless (and infuriating). Also, this issue is CLEARLY a 5G issue. The only reason I went out and bought a new phone that supports 5G was due to T-mobile’s “push” for 5G.
I have been a customer for just shy of 16 years. That will end soon.
Tmobile has a lot of dead zones, and unusable 4g lte service in areas that are listed as 5g Ultra Capacity. Reps will claim that the areas aren't 5g , have capacity issues, are being modernized or undergoing maintenance. Sometimes for several years (/sarcasm). These are go to excuses, and yes, their ‘engineers ‘ have even admitted it as I've caught them in their lies.
I tether; have done so for 10 years. I had connected to Tmobile at 26mbs until last year, page loads went from non existent to on a lucky day 7 mbs. Meanwhile i get Netflicks free. Im moving to another carrier.
My family and I have been having this issue since October 2022! T-Mobile worked great for us until then. We live in an area that shows full 5G coverage. I've made multiple calls over the months. I was told we can get refunded for the number of days the service hasn't worked, but only one time. Being that it happens for a few days to weeks at a time, then shapes up, then acts up again, I'm hesitant because I'm up to over 100 days of not being able to use our phones. Live in Central Texas, everyone I know with AT&T and Verizon always has working service. T-Mobile only keeps us right now because I can't afford to pay off 3 of the lines that are getting paid through a monthly credit promotional. Funny how the "uncarrier" with "no contracts" does their discounts and promotions in such a way that it's essentially the same thing as a contract. Was camping this past weekend out near Ft Hood, and sure enough, only the T-Mobile members had no signal. The world's leading carrier isn't doing a great job right now.
i’ll preface this by saying i have a less than year old iphone 13. made an entire account just so i could post my frustrating experience.
TL;DR: this is exactly what i tried. open settings > cellular > cellular data options > voice and data > switch to LTE. then i went back to voice and data > data mode > switch to standard. then restart phone. my phone is finally loading things without wifi, and im not having the “no internet connection” problem anymore. maybe this could help someone so i decided to leave my experience.
the issue at hand has been following me from phone to phone ever since i got my first iphone in like 2014 or 2015. even if i had full bars of service and my 4g or 5g was on, if i was not connected to wifi, nothing would load. social media would not load, my texts would take forever to go through or sometimes not even go through, dropped calls, etc and no one else in my fam ever had this problem except me. ive been so fed up to the point where i took my phone in, and tmobile ppl tell me try resetting network settings when that happens. of course as im standing in front of the tmobile person, in the tmobile store, their suggestion works exactly as they thought it would but as soon as i left the problem came back and i would try the suggestion again and it would not work anymore. i have read on this problem SO many times trying to fix it and i think i finally did something right this time. this is exactly what i tried. open settings > cellular > cellular data options > voice and data > switch to LTE. then i went back to voice and data > data mode > switch to standard. then restart phone. my phone is finally loading things without wifi, and im not having the “no internet connection” and "could not connect/secure network" problem anymore. maybe this could help someone so i decided to leave my experience.
I just want to add that I've had this issue since I purchased my note 20 ultra 5G. I thought the issue was my phone until I finally found the recommendation to disable n71. That seems to have completely fixed the issue but my speeds and signal are less abundant.
I have the model with 512GB of storage and the max ram which was not cheap. I hope someone from T-Mobile actually checks the forums because this issue is so annoying and apparently there are multiple users across the network experiening it on all different 5G phones. On one hand it's nice to know I'm not alone, but on the other it's disappointing that such a huge issue exists and they are not able to resolve or acknowledge it. This problem started after the sprint merger for me. Previously I had nothing but great service so I wonder if it just has to do with how they integrated the two networks with their new available spectrum.
I have the same issue with new iPhone 13. I have switched to 4g and back with no change. Shouldn’t have to be manipulating settings to be able to get service when the phone is showing good network service. I did connect after shutting down the phone and powering it back up. But again I shouldn’t have to jump through hoops to have my brand new phone work. New to T-mobile and I am wondering if I made a mistake changing carriers.
T-MOBILE is a disgrace. Had good 4G service on Sprint with a tower (ONI ID:WA54XC793) ½ a mile from my office and residence. Forced to re-sim and then they shut down the tower, service went to hell. Have to reset all equipment several times a day just to stay connected. Was promised in late July old tower would be re-provisioned by end of August. Just more lies!
Probably listed in terms of service as agreeing not to sue but a class action lawsuit is in order Not sure if TOS will trump knowingly offering for $$$ a service they “know or should have known” are not able to deliver. At stake is public safety most importantly not knowing if you can contact 911 if needed. Regardless a complaint to the State Corporation Commission is in order.
If you live in Virginia search “Communications Company Complaint Form”
@scc.virginia.gov
I have many instances when I have 5 bars of 5G and the mobile hotspot won't work on my phone. The computer I'm trying to connect to my phone says "No Internet connection.". I also have issue with 4 bars of either LTE or 5G and I can't get any internet on my phone. I switched from Verizon because T-Mobile said that the greatly increased their coverage and their 5 G network. It must only be in theory because I have had these issues often since switching in May. I don't believe it's the phone or that you're in a basement or any of the other responses that make the issue the user's issue. It's T-Mobile 's issue and they need to fix it!
It looks like most of the folks having this issue (phone and/or home internet) are describing when the cell towers are overloaded with more connections then it can manage. The symptoms are:
- Strong signal but low or no data
- Strong signal but dropped calls
- Restarting your device gives you a brief moment when data works again only to lose it. This is caused by your restart putting your device back to top of the data queue momentarily.
I experience this a lot in both dense cities and remote areas. A good example is a vacation spot. Go during the week and no problems. Go during the weekends and your same phone from the same spot gets little to no data even though the signal strengths is the same as the week.
Unfortunately, the “fix” is for TMO to upgrade such towers and they are. However, they can only upgrade so many on a given day and nobody can tell you when your area will be upgraded. TMO want’s to add more capacity so they can bring in more customers. I’m sure the TMO exec is accurately aware that continued overloading will drive customers to other carriers.
Found the same symptoms through trial and error in an ex-urban / rural area (including vacation in a dense city last week) . My wife’s older phone works flawlessly on 4G (LTE?), but my newer phone on 5G cannot make or receive calls reliably 5 minutes after a reboot. I have to switch phone settings back to where I am on an Edge tower to reliably make and receive phone calls.
Thank you for the explanation. The “Largest 5G Network” is not quite rolled out to my neck of the woods. Wish my phone and/ or the towers would auto negotiate down so I could do normal stuff I’ve expected to “just work” for the last 8 years.
It looks like most of the folks having this issue (phone and/or home internet) are describing when the cell towers are overloaded with more connections then it can manage. The symptoms are:
- Strong signal but low or no data
- Strong signal but dropped calls
- Restarting your device gives you a brief moment when data works again only to lose it. This is caused by your restart putting your device back to top of the data queue momentarily.
I experience this a lot in both dense cities and remote areas. A good example is a vacation spot. Go during the week and no problems. Go during the weekends and your same phone from the same spot gets little to no data even though the signal strengths is the same as the week.
Unfortunately, the “fix” is for TMO to upgrade such towers and they are. However, they can only upgrade so many on a given day and nobody can tell you when your area will be upgraded. TMO want’s to add more capacity so they can bring in more customers. I’m sure the TMO exec is accurately aware that continued overloading will drive customers to other carriers.
First explanation I have received that makes some sense to me. They grew too fast.
I am having the same issue in SD. All members of my family have an iPhone 12 and all of us show 4 bars on the 5G network but we constantly are loosing connections with Apple Music, Maps, Podcasts, texting, to name just a few. I have been sent new SIM cards from T-Mobile that were suppose to fix the issue and it did nothing. I have tried switching to LTE but we have the same issue with LTE. I am not even getting 1.0 Mbps upload speeds. I wanted to love T-Mobile because the monthly charges were so much lower but I am going to be forced to switch back to Verizon because our phones are not even usable with T-Mobile. Unfortunately, all phones are locked until we pay out our obligation, which makes no sense since two of the phones were suppose to be free. If T-Mobile cannot fulfil their obligation to provide service why am I obligated to payout my contract? Frustrate in SD where the map shows 5G Ultra in the urban area I live in, but extremely slow speeds.
It looks like most of the folks having this issue (phone and/or home internet) are describing when the cell towers are overloaded with more connections then it can manage. The symptoms are:
- Strong signal but low or no data
- Strong signal but dropped calls
- Restarting your device gives you a brief moment when data works again only to lose it. This is caused by your restart putting your device back to top of the data queue momentarily.
I experience this a lot in both dense cities and remote areas. A good example is a vacation spot. Go during the week and no problems. Go during the weekends and your same phone from the same spot gets little to no data even though the signal strengths is the same as the week.
Unfortunately, the “fix” is for TMO to upgrade such towers and they are. However, they can only upgrade so many on a given day and nobody can tell you when your area will be upgraded. TMO want’s to add more capacity so they can bring in more customers. I’m sure the TMO exec is accurately aware that continued overloading will drive customers to other carriers.
Yeah I'm done. Took my 6 lines to Verizon. Oh well, I tried T-Mobile. You broke my heart lol.
S21 Ultra same issue. Terribly frustrating, and it appears to only happen around my workplace so it appears to be location specific. Some days it works, most the time it does not. Unfortunately nothing to add to help, but this needs to be addressed.
Same problem with Samsung Galaxy S20+ 5G. Switching to LTE does not always help. Use phone for business, and losing data service is costing me money! Have contacted T-Mobile support multiple times since December of 2021, and they do nothing. They seem to be reading from a book when they give you their response, and I don't think they really have anyone out there in the field who checks on whether the service actually works. Very close to changing carriers, as I cannot continue to lose money.
Ugghh, same problem here. Four bars. 5G. Can’t stream music. This was the same problem I had about 5 months ago only at my job. Since that’s where I am 10 hours a day I needed a solution. My solution was to cancel just my line (my family stayed with T-Mobile, 5 ppl) and try Visible which used Verizon network. It worked great! Better service then T-Mobile. So I decided to give T-Mobile another chance. Here I am 3 days into new service with T-Mobile and same issues. Gonna return this new phone and go back to Visible/Verizon. I really wanted this to work as I’ve loved T-Mobile and their promos/perks.
4g don’t work with full signal, 5g don’t work with full signal and often switches to 4g automatically and don’t work. The coverage map shows I’m in well within 5g high capacity coverage. Also want to mention before we had 5g my 4g lte worked flawlessly.
I’ve seen many apps show the ‘no internet connection’ banner while apps are up, and service appears fine. Similarly, ‘if’ (when) my phone ends up as base band 12/71 or 41 on LTE, the indicator will show LTE vs. 5G. I’ve often ended up on B41 LTE (2CA 20MHz), which actually works quite well outdoors.
is it happening to you while connected to 5G, 4G or both? have you tried switching to 4G only to see if things improve or not? could be how far you are away from whatever 5G connection youre getting..
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