I stopped getting my Magenta Max unlimited data and cell service in May. It just stopped working and technical support didn't fix it. No data use or cell service since then. 3 months without service.
I tried to get them technical to fix it for A MONTH until I finally stopped my Autopay in June. I told them I was canceling payment until I got the services I had already paid for and credit for being without service.
T-Mobile has continued to charge me the FULL Magenta Max price every month since May while fixing nothing. Antagonistic customer service scumbags refuse to stop charging me OR fix the issue OR let me out of the contract they voided OR unlock my phone that I paid off.
TMobile insists I "have service" when I can't make calls, have used 0 mobile data, and they stopped all my Magenta Max amenities like Netflix.
It's extortion. It's fraud. It's theft. I need help
