helpless

I finally convinced my husband that we needed to stop with straight talk and go to T-Mobile. We spent several hours in Mankato on Saturday so the phone to get set up. My husband has medical devices hooked to his it is imperative that he have a good signal which we were promised we would. Next day I go to work and I have no signal in my workplace. I call and I was told to come back that it could be a bad Sim card since I had already tried all the other options. I go in and there’s a setting on my phone that was not supposed to be set up so they fix that they gave me a new Sim card and we hoped that would be it. Next day I go to work no signal, nothing, I can’t even send a text message. I called and I told him what’s going on and I said the person I talk to  last night said I’d probably just need a new phone so this is what I’m gonna do, come over there tonight and get a new phone.  I go there and there’s a very nice girl that was trying to help me but I don’t think she had the knowledge that the other gentleman. He stated  that he heard  a little bit of this conversation today so he could help can help. So I show him a screenshot of this really odd warning that I get when I try to make a call and it says “ line in use do you wanna use another line?” Never in my life have I seen that.  Also when I call a number that I’ve been calling for years I get a recording that says “  this call is not in your pay package you’ll be charged one cent if you continue with this call.” So I am talking to the gentleman and I’m explaining to him what the phone does and I showed him the  screenshot that I took. He claims that it was an electric Sim card that was used and not an actual Sim card. I watched the gentleman put a physical Sim card in the phone, Then the next day when I came in he did two or three of them to try to get it to go. And this guy looks at me and says I’ve been doing this a long time and that’s the only way that is possible.  OK so either I’m liar or I’m stupid. And then when I ask him why that phone number states that it’s charging me a penny he says well that’s just T-Mobile. And then when I complained about the poor internet service, I was told “you know, you can take your service elsewhere.”( we bought 2 brand new iPhone 13’s, the most unlimited Service and the internet and he just gives up and says that) there would be, of course, a restocking fee..  And this is when I lost my mind with this boy. And I admit it was loud and it was not the best language but you do not come at a customer that is very upset and meet them with sarcasm  and arrogance . To say the least it didn’t end well for either of us. I was threatened with a restocking charge if I decided to try to return these phones and get our old ones back. So as of right now I am stuck with these phones and service.  We r leaving for vacation on Friday and I hope  to God that my husband will have good Internet for his medical devices. And I will never ever ever recommend T-Mobile to anyone. I should’ve went to Verizon.