Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,269 Discussions
  • 6,903 Replies

2269 Discussions

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GB45First activity
asked in Coverage & Signal

how to leave a good customer service review?

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?

60
K
6 hours ago
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Raymond TorresFirst activity
asked in Coverage & Signal

Coverage from NC but i live in VA

Hi, Hay i live in Virginia Beach, VA but i am getting block from certain sites because T mobile has me living in NC. Can you help gettin me back to VA?

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9 hours ago
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MrsKitty24First activity
asked in Coverage & Signal

Signal cuts out and we never have more than 2 bars how can we get a better signal?

We live in a semi rural area where T-Mobile Home Internet is one of our only options. We never have more than 2 bars on our gateway, but it still works ok. However, several times a day we get interruptions where a video buffers on YouTube, Zoom meetings freeze, etc. Does any piece of equipment exist to boost the signal to our home from the closest tower, which we are told is too far to give us more than 2 bars? We tried putting all our phones on the cell signal and get them off WiFi but it didn’t make a difference. Gateway device is up high by a window on an upper floor of our home. 

0
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10 hours ago
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MikeAuto100First activity
asked in Coverage & Signal

Service at Melbourne Beach, FL

What is the prognosis for a cell tower to assist the residents of Melbourne Beach, FL? There are dead spots and recently there have been more “Emergency Calls Only” showing on the phone. “No Network Service” and no network operators show up. It’s becoming irritating when we cannot use the phone for internet service also.

1
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12 hours ago
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T mobile stinksFirst activity
asked in Coverage & Signal

chat

Does anyone get any help from the  chatI've been dealing with billing issue they claim to fix for months and still they're screwing me

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12 hours ago
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Ginakayk33First activity
asked in Coverage & Signal

SINR is 2, please help

My WiFi is weak and I am frustrated.i was looking at the numbers and saw that my SINR is at 1, POOR.Signal interference to noise ratioany advice?

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12 hours ago
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aliend89First activity
asked in Coverage & Signal

test

<b>test</b>

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A
20 hours ago
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cmschweitzer06First activity
asked in Coverage & Signal

no internet connection

Trying to connect the Roku to my WiFi tower. It had been connected for weeks and now I turned my tv on and Roku can’t connect and nothing can. Says No Internet Connection but the service is excellent. 

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1 day ago
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ScoFirst activity
asked in Coverage & Signal

5G Internet throttling

Just got this email stating users who consume more than 1.2 TB per month (which we just do) will have “lower priority” than other users.  “Thanks for being a T‑Mobile Home Internet customer! To ensure the best network experience for all customers, we have updated our fair use policy. During times of congestion, customers using more than 1.2TB in a month (more than 2.5x the average user) may notice lower priority among other internet customers.”So I assume if my internet starts to lag during peak usage times I will need to look elsewhere for Internet service providers. Love my T-Mobile 5G but never would have switched service if I knew this. TIA, Sco 

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1 day ago
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PenrodFirst activity
posted in Coverage & Signal

Zero outdoor service on Military Rd S, WA

Since JBLM closed off their tower a year ago to non-military cell users, T Mobile has made no attempt to build a new tower. That means that Spanaway Park and Sprinker Center, local parks, have no 911 service despite encampments with fentanyl and meth users inhabiting the neighborhood.  I spend most of my day outdoors, and disabled and am a fall risk. The lack of cell service here is dangerous.  Besides complaining to the FCC, what else can I do? Tech support said to buy a new phone.  I have a brand new  Apple 15, and am very angry about my needless purchase. No modernization is planned in this area despite several T Mobile employees telling me there are two towers planned.

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1 day ago
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Dgriffin75First activity
asked in Coverage & Signal

No 5G connection on internet gateway

I've recently noticed that my Internet gateway is not getting a 5g signal. The Advanced Cellular Metrics show nothing for 5g and band b12 for LTE. My connection has been significantly slower for the past few months. I've already tried resetting the gateway and verifying the position of the gateway and it still produces the same result. Any ideas how to get better speeds? 1 to 12 mbps isn't cutting it. I was expecting better than this.

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1 day ago
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Axtxa03First activity
posted in Coverage & Signal

outgoing texting issue

I don’t why my recipient not receiving my text messages 

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1 day ago
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PenrodFirst activity
asked in Coverage & Signal

Zero outdoor service on Military Rd S, WA

Since JBLM closed off their tower a year ago to non-military cell users, T Mobile has made no attempt to build a new tower. That means that Spanaway Park and Sprinker Center, local parks, have no 911 service despite encampments with fentanyl and meth users inhabiting the neighborhood.  I spend most of my day outdoors, and disabled and am a fall risk. The lack of cell service here is dangerous.  Besides complaining to the FCC, what else can I do? Tech support said to buy a new phone.  I have a brand new  Apple 15, and am very angry about my needless purchase. No modernization is planned in this area despite several T Mobile employees telling me there are two towers planned.

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2 days ago
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airnitaNovice
asked in Coverage & Signal

Loss of Signal

Have had no problem with Internet and WiFi for over a year.  Have not moved the tower and it is in the recommended placement. In the last week, we have had little to no signal with constant buffering, taking forever for page to load including time outs. is there a nationwide or area wide problem with T-Mobile?  We are in South Texas.

0
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2 days ago
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StrangeFirst activity
asked in Coverage & Signal

Voice mail

I had someone call my phone because I was not receiving voice mail notifications.  Instead of my voice mail it was transferred to a voice mail with a 808 area code. Any one had or is having this problem?

2
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2 days ago
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Frosty75Novice
asked in Coverage & Signal

does t-mobile support the acp program soon to be lifeline program?

At the end of this month ends the Acp program.but if you still have Acp benefits it will still be good for the life line program in texas.Does T-Mobile participant in the lifeline program? 

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tidbits
Pillar
2 days ago
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EEAASAFirst activity
asked in Coverage & Signal

Cell Signal Booster

Does T-Mobile give out Cell Signal Booster.Because of poor coverage.The T-Mobile Map shows good Coverage, but is not the case.Thank you,Eric

0
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3 days ago
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jimw67Helper Level 1
asked in Coverage & Signal

Cell phone signal into basment home

My TMoblile gateway is a NOK 5G21.Knowing I do not get any cell signal in my house I installed a Cell Phone Signal Booster from Amazon (https://www.amazon.com/gp/product/B0BV65DLX1/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1) I have it wired into my basement home (actually have dirt and concrete roof). It sends a signal into my home. My US Cellular cell phone works in all my rooms. And is about equal inside using signal booster and outside with speed tests. My TMobile gateway works. But when I take my Gateway out onto my roof, it has a much faster down and upload speed than when it is inside using my signal booster? Can anyone help me figure out why my TMobile Gateway is slower inside connected to the booster than outside? Thanks,Jim   

2
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3 days ago
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CharlieSeirraFirst activity
asked in Coverage & Signal

network

What is wrong with T-Mobile network? I live ½ mile from the tower and service stinks.

1
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3 days ago
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norphusNovice
asked in Coverage & Signal

Tower outages in Twin Cities, MN

I’ve been having issues with signal strength for days and now today I’m just about completely cut off.  Three phones plus home internet.  Download speeds went from 400MB to about 0.4MB at home.  About the same on phones.  Won’t connect to 5Guc and barely any bandwidth on LTE.  Support said they we performing upgrades to towers in my area.  Yikes… service nearly completely cut off.

1
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3 days ago
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dcstagerFirst activity
asked in Coverage & Signal

5G Ultra Capacity --- NOT!

Looking at the coverage map, my home is in a supposedly “5g Ultra Capacity” area.  Yet, at my home, I only get one bar, most of the time and two bars sometimes, but rarely.  I only get 5mbps download and 0.2 mbps upload speeds.  What do I have to do to get better coverage?  Does T-Mobile ever erect new towers or troubleshoot reception issues in the field?  I’ve used my phone in some actual 5g Ultra Capacity areas and I got 568mbps download speeds which I thought was remarkable.  Will I ever get this at home?  I’d switch to home internet in a second if I could really get 568mbps downloads at home.  Obviously, the technology is capable of fantastic performance.

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3 days ago
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kn4hhFirst activity
asked in Coverage & Signal

Has anyone successfully used a app that requires UDP packets

I have seen several posts mentioning T-Mobile blocking UDP traffic. I have noticed that on random occasions, I am able to use my remote radio control app requiring UDP packets.  It only lasts for a few hours and only once in a few days.  Has anyone had any success with apps which require UDP.  I use an iPhone 15 Pro Max and have tried both 5G and compatibility hotspot modes.Bob W

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4 days ago
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secbazFirst activity
posted in Coverage & Signal

sec baz and rm sup

eeeee  

0
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4 days ago
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plimesNovice
asked in Coverage & Signal

Change IP Address

I use the Illinois lottery app online and before changing to Tmobile I had no problems with it but since changing now it won’t let me purchase. I emailed the lottery people and they said my problem is that my IP address shows I’m not in Illinois. I checked online and it said I was in St. Louis MO, so I told the site to change my IP so it’s in Makanda, IL now but it still isn’t working. Any ideas?TIA

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4 days ago
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t2newarkRookie
asked in Coverage & Signal

Frequent internet connection drops or interruptions due to low-flying aircraft

When aircraft fly low over residential areas, their presence interferes with wireless signals, including those used for internet connections. This interference disrupts the stability of Wi-Fi connections, leading to dropped connections or slow speeds.I have an excellent connection and have re positioned my Wi-Fi router to a higher location in my home, away from windows or exterior walls facing the direction of the aircraft.However, relying solely on Wi-Fi router signal strength as a guide to a solid connection can be misleading. Despite showing excellent strength, my router often crashes the browser in the middle of inputting important data, resulting in data loss—a real issue.I have experimented with both 2.4 GHz and 5 GHz frequencies to see if one experiences less interference from aircraft than the other, but I have encountered issues with both.Question: I'm curious if anyone has had success by adding shielding materials around their Wi-Fi router to minimize interference? If so what

1
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4 days ago
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