Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 1,343 Discussions
  • 4,584 Replies

1343 Discussions

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luiferpslFirst activity
asked in Coverage & Signal

WiFi calling doesn't work in specific WiFi

I have WiFi calling activated, and it works just fine, but when I am at my office it doesn’t work. I don’t know if its the WiFi configuration or what, but I really need help since in my office i have bad cellular signal and can’t get calls and txt msg.

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Pillar
1 year ago
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Avis317First activity
asked in Coverage & Signal

Text messages not sending or receiving with full connection

Since Friday my phone fails to send or receive texts consistently.  I keep restarting and it doesn’t work. Full bars or service.

3
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1 year ago
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Saburi SimangaFirst activity
asked in Coverage & Signal

Trade in that’s no fully paid off

I have a I phone 11 which I have not had a full year but my battery health is declining rapidly, can I upgrade for free ?

0
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1 year ago
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ZivaFirst activity
asked in Coverage & Signal

5G coverage

Will my Select Choice Unl TT D 20 plan support 5G?

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1 year ago
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debbscFirst activity
asked in Coverage & Signal

Will my T-Mobile LG G8 Thinq stop working in 2022?

Rumor has it that non-5G phones will stop working in February? I have not been told anything of the sort from T-Mobile, so I’m curious if it’s true and that my LG G8 Thinq phone will stop working. Anyone know? Do I really only have a few days to decide on and get a new phone!?!

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1 year ago
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edp000First activity
asked in Coverage & Signal

device compatibility

I’ve been notified that my Galaxy A920F/DS will no longer be supported after the 3g shutdown.  Trying to find out if a Galaxy A528B/DS (model A52S) will continue to work.  

1
syaoran
Pillar
1 year ago
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ChizFirst activity
asked in Coverage & Signal

fire recast connection

I am trying to connect my fire recast to the internet for my Samsung tv. Using apple iPhone 13 max. Cannot get the Amazon-xxx to connect. Showing connect to unsecured network

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1 year ago
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shushoop578First activity
asked in Coverage & Signal

No mobile network

I cannot get a connection using my mobile network.  Things aren't loading.  

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Pillar
1 year ago
Hunt
HuntFirst activity
asked in Coverage & Signal

Call and txt will not connect

Hello, I have the LG Velvet and I am not able to call out nor txt out. Some times I get calls in and text in. The signal will randomly show either 0 bars and then range to the 5g logo Have network reset, phone is updated to 11Also had Sim card changed out 

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Pillar
1 year ago
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Scott.EversonFirst activity
asked in Coverage & Signal

My Work's Website Doesn't Resolve Over T-Mobile's Network

I’m unable to load one of my work’s domains when using my T-Mobile prepaid phone or hotspot (through a MVNO that uses T-Mobile’s network). Every other website I tried loads fine. For reference, the site that I can’t load is https://reports.cyntrx.net/I don’t have any issues loading the site through my home (Spectrum) or office’s ISP (also Spectrum) or through my main phone (Verizon Wireless).I believe a ticket may have to be opened with the appropriate networking or systems team for this problem, since something on T-Mobile’s side appears to be preventing the connection.Navigating to it should load a login page, but the connection just times out.

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1 year ago
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Aggravated customerFirst activity
asked in Coverage & Signal

Why does the Nokia Gateway continue to drop coverage?

What’s with the continual dropping of the connection. I live 4 houses away from the tower, it should be excellent connection without loss of signal. I run my WiFi separately so to keep the heat load down on the Nokia. It has been this way since connecting 6 months ago and does not get better never more than 2 bars on the Nokia. Very seriously considering getting service elsewhere.

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1 year ago
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ChuckosFirst activity
asked in Coverage & Signal

speed

My internet speed is very slow it is only .18 and .3 does anyone else have this problem? would getting a different modem help my wifi speed? 

0
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1 year ago
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MelvasFirst activity
asked in Coverage & Signal

Xiaomi redmi 11 pro

Hi I'm planning to buy the Xiaomi Redmi Note 11 pro, but before I buy it does anyone know if it is compatible with T-Mobile's network?

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syaoran
Pillar
1 year ago
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ARMYOFGODFirst activity
posted in Coverage & Signal

6G TO 7HEAVEN

CARRIER AGGREGATION CONFIGURATION 

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A
1 year ago
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Daniel.Harper16First activity
asked in Coverage & Signal

Not Receiving MMS

Hello! I recently switched from Verizon to Tmobile and kept my phone. I am not receiving any photos, videos, etc (MMS) anymore since switching. How do I fix this? Thanks!

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1 year ago
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magenta9219863First activity
posted in Coverage & Signal

coverage

Will my phone still work with 4g lte after june 

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drnewcomb
Pillar
1 year ago
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lissette5483First activity
posted in Coverage & Signal

all phone dont make calls and customer service 1 hoir wait to answer.

This is not the first time. All phones won’t make calls for hours and on top of that if u call T-Mobile they have a hour or more wait to answer you. This more then the other person on the other line dames to be out of the country they really don’t understand and the Frustration kicks in. I’m done. Looking for a better service. 

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Pillar
1 year ago
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Tim M.First activity
asked in Coverage & Signal

5G UC

Will my Galaxy S20 FE 5G receive the required update to become 5G UC compatible?

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1 year ago
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sobertal9812First activity
asked in Coverage & Signal

phone service

My phone acts like its hit and miss, mostly miss. it seems my phone only works when on my home wifi. the 5G works ok where there is 5G, and sometimes the 5G doesn't do anything?!  

1
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1 year ago
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davidlaw0718First activity
asked in Coverage & Signal

SIM card cannot connect to Hong Kong Network operators while roaming

Hello all,I am with the T-Mobile One Plus plan, and I am using a OnePlus 6T phone(unlocked) bought from T-Mobile. I am currently travelling in Hong Kong and my phone has been able to roam with 4G LTE data and recieving text messages from US. In the last couple of days, my phone hasn’t be able to register to any of the following local network providers:CSL 3 China Mobile HK SmarTone HKThe phone is currently in the emergency only state, and I ensure I am not in airplane mode.I have attempted the following to troubleshoot:Turned phone on & off), and same issue persist. Put my T-Mobile SIM card to another phone (Samsung A32), and same issue persist. Put a local 3 mobile sim card to my OnePlus 6T(unlocked), and was able to called to local 3 mobile 4G network. Booted OnePlus 6T(unlocked) into safe mode, and same issue persist. Turned off Automatically choose preferred network, and I tried to connect OnePlus 6T(unlocked) manually to each available local network provider, and I got error “

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syaoran
Pillar
1 year ago
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PetepjbFirst activity
asked in Coverage & Signal

Wrong caller ID

I originally got the number from Verizon but then changed to Tmobile. Ive had it for 5-6 years and people calling me say some church is listed as the caller ID. I dont go to church. Maybe I should.How do I get my ID correct? Im missing calls because of it.

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1 year ago
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magenta8912751Rookie
asked in Coverage & Signal

can't change sim to esim

 if i change sim to esim it always doesn't work, how to solve this? 

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1 year ago
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Drwhit45First activity
asked in Coverage & Signal

doorbell

I have a ADT doorbell and I have been trying to get it to capture and record live feeds when there is motion at the door and some one ring the doorbell. It will notify me when there is motion and it rings but it will not record. I’ve had two technicians to come out and the camera inside will record but the doorbell won’t, CAN SOMEBODY PLEASE HELP, I’ve been without the recordings since 12/16/202, and it was working prior to getting TMOBILE, had another carrier, it worked fine until it switch.

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1 year ago
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LextorFirst activity
asked in Coverage & Signal

Data Speed Drop

As of 1/21/2022, average data speed for my T-Mobile Home Internet has dropped by over half (from an average of 375Mb/s to 150Mb/s). Any ideas, or comments as to why this has happened? Is it just temporary? Thanks!

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1 year ago
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jerrys0205First activity
asked in Coverage & Signal

Hotspot and Canada/Mexico Data Usage with upcoming end of 3G & 2G

As an Essentials customer, I’m entitled to a 3G Hotspot and 2G data coverage in Canada & Mexico.  My understanding is that T-Mobile (and the other phone carriers) will be shutting down their 2G and 3G networks during 2022.After the 2G & 3G networks are shut down, will my Hotspot coverage be upgraded to 4G (LTE)?  How will data usage in Canada and Mexico be handled?

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1 year ago
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