Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,269 Discussions
  • 6,906 Replies

2269 Discussions

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DrmurdoctroFirst activity
asked in Coverage & Signal

why does it buffer every 3 seconds with an excellent signal

I'm getting an excellent signal, yet I can't watch anything on TV, stream anything, load websites on my phone! I had to turn the wifi off on my phone just to do this question!  THIS IS THE WORST INTERNET IVE EVER HAD!  I want some answers! I've double checked everything, and if I get an answer like the tower doesn't have enough bandwidth, then you shouldn't have wireless internet.  I want this fixed or I'm done!

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3 months ago
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zegotaFirst activity
posted in Coverage & Signal

My Poor Service

I live in NW Bradenton, Florida.  I signed up for internet. Since October 2023, my internet service has been problematic and slow. I purchased a UD TV and Xbox for Christmas. Since then, my service has been deplorable. I can't access Prime anymore, movies on other services are always stopping, live shows have repetitions in them, accesses bounce to other channels. Upload speeds show 2-300 MGPS which is about half speed of world speeds are. (Didn't we invent the Internet?) Even my computer internet service has slowed down. I had Spectrum before, and they were expensive, but I never had these kinds of problems. When I call the technicians, it is SOSDD but never resolved. Is anyone else experiencing this kind of service?

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Pillar
3 months ago
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Chris_GRookie
asked in Coverage & Signal

"Sign in to network"

Hello,S22 ultra here. After our TMO account was hacked, I keep getting "Sign in to network."I never had this issue before and suspect it’s on the TMO side of the world. Yes, I have called TMO several times and everyone has been great, they just can’t resolve the problem.Thanks!

4
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2 months ago
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StebbieFirst activity
asked in Coverage & Signal

in and out

My network goes in and out every 2 seconds

2
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2 years ago
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TanSamFirst activity
asked in Coverage & Signal

Why your T-mobile 5G internet is worse than any 3G?

I would like to compliant T-Mobile 5G wifi that making me go back to 20 years ago.  I need to wait around 2 minute to login in my account, and I need to wait any You-Tube video and any page of any website.  It make me crazy, you know.  Can you please provide good service as shown in your ADs?  Thank you so much for. your help!  Hope that I can wait for this day coming.

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8 months ago
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shakana44First activity
asked in Coverage & Signal

why is home internet so bad

i would like to know why home internet is so horrible. constantly buffering when streaming, download speeds comparable to 90s dial up. it took 6 hours to download a game on my ps4. at one point it was only 50 kbs. im tempted to go back to Xfinity, this is ridiculous 

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7 months ago
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BarbasolFirst activity
asked in Coverage & Signal

Coverage compared to Mint

I recently switched to Mint and have low-to-no coverage in 24055.  I’m considering switching to T-Mobile but then I learned Mint uses the same towers as T-Mobile, etc.  Would my coverage be the same as it is with Mint Mobile with T-Mobile?

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syaoran
Pillar
1 year ago
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ChicFirst activity
asked in Coverage & Signal

Deleting old Wifi networks

How can I delete old WiFi networks that I no longer want or need? Thanks 

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Community Manager
4 months ago
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DlsuiaFirst activity
asked in Coverage & Signal

network connection

Since switching to Tmobile for our home internet I have been losing the connection from the cell tower to my Gateway device. Spotty connection is not what I signed up for. It's getting more and more frustrating  by the day. I called the support line and was told they were working on maintenance of the tower. It sounded like scheduled maintenance. Too bad customers were not notified in advance.  But that doesn't explain the intermittent loss of signal to our gateway device everyday.

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1 year ago
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HopefulavatarFirst activity
posted in Coverage & Signal

Your Experience With Home Internet So Far

Following is my experience so far.  I am curious what yours has been?I've been in I.T. for a few decades, and for the past 13 years I've had the T-Mobile phone service across multiple states and think it is great.  I've never had a billing issue with this company, unlike others.  And that is saying a lot.  As for the home internet offering, I recently tried it and here are my findings.Good points...• Replacing AT&T copper U-Verse I gained about 9x the out-bound bandwidth while losing about 1/3rd the download.• Latency was slightly higher but still really good / good enough that if I were playing 3d shooters I wouldn’t complain much.  Dropped packets were better vs AT&T.• The cost was only $30/mo., which cuts AT&T by more than half.Bad points...• WiFi fails about once per week while wired connections continue to work fine.  You can get around this by placing a cheap WiFi router behind the gateway.  The only obstacle is the gateway won't allow you to disable all WiFi.  Extra

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Pillar
3 months ago
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trexbcRookie
asked in Coverage & Signal

Issues When Using Google Mesh to Extend Signal

I have been very happy with the T-Mobile 5G home internet service at my house.  I get excellent signal if the gateway is in an upstairs window.  I bought a WIFI 6e adapter for my computer and can consistently get over 300mbs download speed.  However, the WIFI signal does not reach my entire house.  I tried a Netgear extender and could not get it to talk to the gateway.  It was recommended by a T-Mobile rep to get the Google Nest mesh system and t-Mobile provided me with a discount for it.  However, I have been struggling with it being a sub-network to my home network.  I need to connect my PC to it in order to connect to my printer and other devices on my home network but the download speed is slower on my PC when connected to the Google mesh system 200 vs 300 mbps.  Also my smart TV needs to connect to the Google mesh system due to its distance from the gateway and when streaming the video occasionally stops for a second or two even though the sound does not.  I would keep my computer

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7 months ago
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locoboy808Rookie
asked in Coverage & Signal

DONT GET T MOBLIE READ FIRST

why the -F- for 7 years of calling in for you guys to fix your website it was never done. cant order or change anything on my account. why the hack you guys even have a website what a joke \ i already found over 40k people in blogs with the same issue{ good luck t-mobile }

3
gramps28
Pillar
9 months ago
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Maniac0609Rookie
asked in Coverage & Signal

signal quality and bandwidth

Okay here's a head scratcher for you guys since I've got this internet okay I've only been able to get three bars never anything more and to top it all off I've never been over three and a half four and a half megs per second during the daytime but yet at night it automatically jumps up to about 25 to 35 megs per second and then when the sun comes up it drops back down to 1.3 to 2.3 so I started kind of paying attention to the times now about 8:00 9:00 in the morning the bandwidth drops to below five megs and will not go higher all day after 10:00 it jumps up to about 25and 35 I called T-Mobile multiple times explain the problem ask them what's going on they tell me everything's fine they said they're going to reset my deal they're going to do this and that and it should fix the problem but it still has yet to fix the problem. Oh and not to mention when I try to set up the the router with the T-Mobile app 90% of the time it tells me can't detect the signal I put in an invalid address a

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6 months ago
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YulduzRFirst activity
asked in Coverage & Signal

International connection issue

Hello, My kids are currently in Tajikistan and their internet, calls and texting are not working. 

2
drnewcomb
Pillar
8 months ago
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amequarianFirst activity
asked in Coverage & Signal

Inconsistent Speeds, Speed Dips, Resetting Gateway Helps

Been on TM Home Internet about 6 months. Was great at first, always on, fairly good speeds, much better than our cable which went out all the time. Last couple of months speeds will slow drastically but a reset of the gateway almost always fixes it.  Here’s yesterday’s stats, tested about every 10 minutes.35.02 down 5.28 up22.22 down 4.97 up17.96 down 5.17 up11.81 down 4.98 up 8.17 down 5.44 up6.07 down 5.29 upRESET26.29 down 1.55 up21.14 down 1.51 up etc…I’ve gotten speeds as fast as 88 mbps and as low as 0.7 mps!!  I get 2-3 bars of poor-good signal strength. Have had my gateway in EVERY corner of the house aimed in all directions. I talked to customer svc. several times and all they can ever say is they are working on the towers in my area which I think is a BS excuse.  No one can explain why my speed will drop over an hour down to 1.58 mps and then as soon as I reboot my gateway it’s suddenly 38 mbps.  I’ve notice my RSRP is always poor my SINR is ALWAYS terrible, usually 2 or 3 bu

0
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1 year ago
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MikeCR23First activity
asked in Coverage & Signal

CARRIER SIM LOCKED

Someone knows what i have to do with my iPhone 8 PLUS im in Costa Rica and i check the imei and it said CARRIER SIM LOCKED what i have to do please help me 

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gramps28
Pillar
10 months ago
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BoogerMan225First activity
asked in Coverage & Signal

T Mobile gateway got slow internet speed

The T-Mobile gateway was working fine for a at least 2 years but now it’s sucks can even do anything and it says 4g instead of 5g 

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1 month ago
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dusty6275First activity
asked in Coverage & Signal

Connection switches between T Mobile and U S Cellular. Data is OK from U S Cellular

Just switched to T Mobile (big mistake). at my home the carrier switches between US Cellular and T Mobile. Data is ok when connected to US Cellular but sucks when connected to T Mobile (often no LTE indicator on phone). When i switched the store personnel indicated the service was fine at my location (25971). Connected to US Cellular right now.

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1 year ago
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oliverformicolaFirst activity
asked in Coverage & Signal

Constant connection issues at Morristown NJ

SOS mode all the time, can`t use the phone at the office, what is going on?

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syaoran
Pillar
6 months ago
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caricoFirst activity
asked in Coverage & Signal

Not receiving key code generated by Spanish bank

I seem to receive codes from everywhere except my Spanish bank.  This is causing a major headache for me as without these codes I cannot process payments, add beneficiaries etc…. We’ve spent hours sitting in the bank with them trying various things to get this changed.  Can you tell me what either they or I need to do to enable this.  Where they have entered my number they have selected United States from their pull down list of countries and then put in the correct number.  It does however show up as xx xxxx xxx.  A Spanish number shows as xxx xx xx xx  (this is without the country codes included.  so they both show up as having  9 digits but we don’t receive these codes from the bank.  We did receive this message via sms/text.  How can we get this fixed please? 

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syaoran
Pillar
2 years ago
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jswanny65First activity
asked in Coverage & Signal

Would adding another router to my grey gateway solve a port forwarding issue?

I have a SynchroBit hotspot connected via ethernet cable to my gateway. It is now stuck in relay mode after working fine for 5 days or so. I need to have port forwarding available but have not been successful as of yet. Have not been able to find any help online and TMobil support says it is not available on their gateway. Im not sure if adding another wireless router would solve my problem or not. The Geek Squad at Best Buy said no……! Hoping for some tech savvy help on this….TIA

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syaoran
Pillar
2 years ago
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OverflwjoiFirst activity
asked in Coverage & Signal

calling within u.s

I’m a new Florida Customer… I recently called a free conference #  in 605 area code.. I received a message, saying I will be charged .01 per minute.. Is this state,,South Dakota, out of t-mobile’s calling area?

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4 months ago
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BIGJOHNJTT1979First activity
asked in Coverage & Signal

Signal is in and out

we live 1.8 miles from the tower. When we got on Tmobile cell and home internet several months ago, we got on the home internet around 90-100mbs and no less than 20-30. Now, we will get 30-40 mbs for 15 minutes then .2-.4 mbs for 15-30 minutes. It’s on and off on and off. We have called several times ands last time they said it was a coverage issue. How can you have coverage one minute and none the next then coverage again?

1
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6 months ago
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DenStFirst activity
posted in Coverage & Signal

Irvine CA have no cell service 2d day already

2 days we have problem with cell service in Irvine CA. 

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gramps28
Pillar
1 year ago
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Wulber ruizFirst activity
posted in Coverage & Signal

home internet

I would like to know what is the difference between the$50 home internet service and the $60?

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2 months ago
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