Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 1,687 Discussions
  • 5,646 Replies

1687 Discussions

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Geethikak1997First activity
asked in Coverage & Signal

Unable to receive incoming calls

From the past few days I am unable to receive any incoming calls. People say that they are calling me but I don’t receive any calls. Not sure why. I called the customer support center they said the problem is fixed, it worked for around an hour and again the same problem persists. Please help me with this. Its been so long the issue is still there.

1
drnewcomb
Pillar
1 year ago
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GhostlyRider711First activity
asked in Coverage & Signal

Need Help returning unwanted items

Cannot get sore to take back unwanted items. Customer Service no help. Who can I call???

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1 year ago
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lizzielouFirst activity
asked in Coverage & Signal

Active deployed USMC son

Hi all, Our son is deployed throughout the Mediterranean (at this time) and has been trying to keep in contact with us, his fiancé and friends.  However, over the past two months has accrued over $1000 in charges with our plan.  Is there anything that TMobile has available to alleviate that?  I am active duty Navy as well, and we are on a plan from about 12 years ago. Thanks for the help.

3
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Pillar
1 year ago
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pjsisk01First activity
asked in Coverage & Signal

Messaging failure to non TMobile carrier users.

Hello. My sister, on Verizon, has been having issue's for the past month with her messaging app through her phone as it relates to T-Mobile users. She recently switched to Verizon and set her family up with 4 new iPhone’s.Specifically, the problem is twofold:1. 1-on-1 text messages: Whenever I (TMobile user) of other TMobile users send her a text message from our phone, she may or may not get the 1st reply, but will never see any response after that. We see her replies throughout.2. Group MMS messages: Whenever me or another TMobile user is on a group MMS chat that includes my sister, the TMobile users can see and reply to the group chat normally, as can opthers on the chat. My sisters' phone’s she has on Verizon does not see anything from either of the TMobile users in the group chat..She has worked for literally hours with Verizon engineers trying to fix this to no avail. Verizon would like TMobile to check my connection to the network and see if they are seeing any issue with my abi

1
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1 year ago
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WhoDey NationFirst activity
asked in Coverage & Signal

Get coverage at my house

My neighborhood does not get cell receiption.  When power goes out cannot make an emergency call that bad.  I know that company wants to reach people.  How can I get to the right department to get this looked at and maybe bring, at least, T Mobile into the neighborhood and being able to start looking at them for other than phones as well??  Thanks a lot, First time Poster!!!

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1 year ago
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lcfHelper Level 1
asked in Coverage & Signal

re cannot received calls after porting from ATT (make calls/text ok)

Hi all,After ATT confirmed porting is done, and Tmobile confirmed my # is ported in,I cannot received calls..all calls went straight to voice mail and not ring.  making calls, and text are okay.I spent last 3 days aprox 4-5 hours daily with Tmobile - checking all the setting, remove and put in sim card, and reset network.....etc many steps but still not working.Last conversation i had is Tmobile going to re-broadcasting my # as per tech my phone setting is correct. Tmobile tech is trying to help but it has been soo frustrated.Anyone has good idea please ?  Thank you.PS: I am waiting for Tmobile tech to call me back at 4pm. I am calling again as i have not received the call back yet. I have my own i phone, and not using phone from ATT or Tmobile

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1 year ago
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davidlikes2gSpeaker
asked in Coverage & Signal

I live rural and I have pretty bad 4GLTE signal, using a Galaxy Note 9, and I wonder how I can contact T-Mobile to maybe improve their singal here

I live in southern Florida and I use RedPocket GSMT, and I noticed how T-Mobile has super spotty coverage where I live. I like T-Mobile because they support their older networks much longer than others HOWEVER, I strongly ask T-Mobile that I be able to call and text from my own house because it is nearly impossible to do so. I may catch 1 out of 5 bars of 4GLTE on my Galaxy phone if I am standing outside for long enough or it will catch a very faint 1 bar 4GLTE signal only for 10 seconds then back to cross sign signal on the top right corner! Not even do I get 2G “E” logo because 2G doesn’t exist around my house. It is frustrating that if I want to call or text my relatives or friends I have to go a couple houses down to catch a slightly stronger 4GLTE signal even get “E” sometimes. I am not saying I need to have all 5 bars at my house and I will be happy with just 2 or 3 but if someone can PLEASE help me on how I can contact T-Mobile for “Coverage Support” or something so I can have s

5
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1 year ago
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Krk1030First activity
asked in Coverage & Signal

Prepaid Unlimited plan slow data speeds

I have had a prepaid unlimited data plan with TMobile for several years and it always worked great. I could stream live sports no problem. My speeds would only go down when I went over the 50GB.At some point last year it seemed to change. Certain streaming apps would buffer all the time making games unwatchable. I figured it was an issue with the app but now more seem to give me the same trouble.I thought it could be an issue with my device so I bought a new one, and now it might even be worse. Do prepaid plans get worse speeds than other plans now? What could be causing this?

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gramps28
Pillar
1 year ago
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txt4joeFirst activity
posted in Coverage & Signal

Worst Intro to Wireless Internet (/w caveat)

I can't seem to recall ever being introduced to a service offering with such raw potential (the dl/ul efficacy is much better thani had presumed) only to be met with the worse execution (in terms of customer user experience) possible. I can't believe the router configuration leaves almost no ability for configuration but then to top things off, the interface and functionality is so splintered between the desktop browser UI and the mobile app GUI that I feel lost when attempting to validate changes using the alternate interface. For example, using the mobile app, I've changed the 5GHZ SSID but after checking the desktop browser UI, I see changes lost and even reverted to a past value. Including, at one point, my split networks reverting back to a single SSID. This is crazy. You can't offer the public this kind of product support with such a great raw service offering. Remember, Cyber-Security isn't just for corporations with deep pockets anymore. And, it's these kind of products which i

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gramps28
Pillar
1 year ago
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Tar Heel TravelsFirst activity
asked in Coverage & Signal

12 day European Trip

Hello all,Just a quick question about travelling abroad. We are going to Holland, Switzerland, Germany, and finally France. Our cell plan includes -Simple Global (texting and data abroad)  Stay connected with unlimited texting and data at up to 256kbps speeds in 210+ countries and destinations.I just want to assure my mother (who is on our plan) that we can text and make calls through Facebook messenger without incurring costs to our monthly bill. Am I interpreting our plan correctly?Thanks so much for your help.

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drnewcomb
Pillar
1 year ago
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ESCFirst activity
asked in Coverage & Signal

internet drops numerous times a day!

I've had no less than 9 internet drops daily beginning on day 16 after the trial period ended. I work in IT, so for me to lose internet is critical!I've spoken with many very nice customer reps from t- mobile, but their best resolution was to give me a new modem.  The new modem does now receive 4 bars,  but the new modern continues to drop multiple times daily! Is there perhaps a software update that could address this issue?

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1 year ago
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MikeBTNFirst activity
asked in Coverage & Signal

prioritize tower signal to 5g

My 4g signal measures (per T-Mobile app) much lower than 5g but the Gateway won't use it. Have restarted several times. Have had no result from 4 different tech support reps. The 4g & 5g screens are attached. Any help is appreciated! 

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1 year ago
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pix3lFirst activity
asked in Coverage & Signal

Pixel 3XL after June 30

I have a Pixel 3XL on Tmobile geting 4G LTE. It's not VOLTE compatible, Google does enable VOLTE until the 3A line. How will this effect me after the June 30 VOLTE requirement after June 30th?I don't really understand the issue. 6/30 is about shutting down 3G. I'm on 4G LTE, but somehow the lack of VOLTE seems to be an issue. 

1
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Pillar
1 year ago
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Loalin70First activity
asked in Coverage & Signal

apps quit on new iPhone 13

My apps work fine on wifi. But on cellular data they quit every time, like my Amazon Music app playing my playlist. Each song quits after a minute, takes forever to reload and starts over. I tried the app with 1-5 bars showing, even with 5g active. Yes, I verified cellular was turned on for the app.

1
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1 year ago
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Shirish BodaliaFirst activity
asked in Coverage & Signal

SEAN AND TONY excellent Job

i m really so glad I found this store at 2501 I-20 suite 120 Grand Prairie Texas- 75052.. SEAN AND TONY  were able to help me significantly with my 3 phone line mobile network problem..SEAN talk with customers care 2 hours and Sean fixed my problem..I will definitely recommend to friends and family and will be using this t-mobile store in the future.  they took care of everything. They explained everything very clearly.  They work very good and they are very friendly . excellent job..  finished my problem very fast and ..Thank you so much..for everything..

0
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1 year ago
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HockeymomFirst activity
asked in Coverage & Signal

Loss of Cellular data for apps

Anyone else having issues with no celluar data for Apps? Spent over 8 hours on the phone between T-Mobile and Apple and 2 hours in the store.  Changed SIM cards and still no resolution.  Strange thing is when the SIM was moved to another working phone, the working phone would also no longer work.  However if the working phone SIM was added to the non-working phone it worked perfect.  Replaced SIM 2x and also did ESIM - still unable to resolve the issue.  Issue in on Iphone 12 however while at the store 3 others came in … all with phones Iphone 12 or older.  So annoying!!!  Please need a resolution, we have tried everything from resetting the network and the phone itself, T-Mobile even suspened the line and restored it and still no resolution.

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1 year ago
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MooMooFirst activity
asked in Coverage & Signal

US Virgin Islands

I am traveling to St. Thomas USVI next week and have a Magenta +55 plan, will I be charged extra if I text or for data? 

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drnewcomb
Pillar
1 year ago
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lazmoLearner
asked in Coverage & Signal

Why is T-Mobile 5G more like 3G?

The website Bipartisanpolicy.org compares common throughput for 3G, 4G and 5G.  I am currently getting between 50kbps and 1gbps during peak drive times, which makes it impossible to use my Magenta perk of “free” Netflix, much less contact customer service or use the T-Mobile app.  T-Mobile clearly throttles throughput during peak times.  The best sustained throughput I have seen is about 2.4gbps according to FAST.com.  This is only possible during early morning or very late evening.  This is not 5G speed by any means.  I’m surprised there have been no class actions regarding this issue.  I wonder if Verizon is any better???

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1 year ago
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Jmp197123First activity
posted in Coverage & Signal

i need to chang payment dstr

Please I need to help Please can my payment dat be Change I am out of town and not able to pay bill 

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1 year ago
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oildriver54First activity
asked in Coverage & Signal

compatability

I am buying an LG v50 slim q phone that was Sprint. Will this easily switch to tmobile? All the answers I have seen are 2yrs old. Anything new?

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gramps28
Pillar
1 year ago
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RocketFox650First activity
asked in Coverage & Signal

No service with new SIM card, Sprint to T-Mobile

I've had my service for about 12 years now. Last summer I talked to the T-Mobile rep in a nearby city and was flat out told not to switch SIM cards because there was no coverage anywhere. This spring I had to replace my stolen phone and the SIM card is T-Mobile. I've called and gone into multiple stores, but stores tell me the towers are all the same now and a SIM card wouldn't help. Tech support says they'll send out a signal booster and a different SIM card, but it's been 3 months and they still say they're waiting on inventory. Sprint never had what you would call good coverage here, about .7mbps average for data, but if I left my house it was passable and I could at least stream Netflix most of the time at home. I stayed with Sprint for the unlimited data, but that's kind of a joke when you can't hardly stream a low quality movie. Still, it worked. At this point, I don't get enough service to make a phone call at home. Text messages come in days late if at all. Data usage is flat o

1
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1 year ago
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Dmitry SFirst activity
asked in Coverage & Signal

Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems

ProblemMy phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a “Not registered in network” message appears. The internet connection does not disappear. I can even be watching a video in great quality using my mobile internet, while for someone who tries text/call me, I appear out-of-network.Restarting my phone, fully recovers the ability to call and text. I even receive SOME missed text messages that were sent to me while I appeared “offline” often in messed up order and minutes apart. However, some of the texts never reach me which makes things even more confusing.I can’t tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my hand actively using internet and watching videos, I have a

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1 year ago
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KreedFirst activity
asked in Coverage & Signal

Normal Speeds on Phone, but Super Slow on PC

Hello,            I just recently received my 5G Gateway device and went through the whole setup and found the best spot getting me speeds of 400-500 down and 35-50 up with pings around 59-70 with very low jitter mostly. Fantastic speeds on my phone when connected, but no matter what I do, my PC, whether by ethernet or WiFi, only gets about 1-20 at best.             I have done just about everything I know to do such as running TCP Optimizer for Windows on optimal settings, resetting the Gateway a few times, turning everything on then off, nothing has worked. I have an Eero 6 I routed it through as many people have had great success with this, but still the same issue. I have ran ethernet from the Gateway to the Eero, then to a switch to my pc, just the Gateway to Eero to my PC, and even just the Gateway to my PC and all the same results, 1-20 down. I should note that the Eero reports the proper speeds and my phone when connected to the WiFi on the Eero in this configuration also gets

0
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1 year ago
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Mirror and snakeLearner
asked in Coverage & Signal

Will my Sonim XP3 work after July 1, 2022?

Apparently people with a Sonim XP3 were told their phones wouldn’t work after January 1, 2022. Well, mine still works.Now I am getting regular texts from T-mobile saying my phone won’t work after July 1, 2022. Should I believe it?The texts say T-mobile is getting rid of 3G and that I should “upgrade” my device. The XP3 is a 4G LTE phone, so why should this affect me? I would consider any other device a downgrade anyway, since I hate both touchscreen phones and the KaiOS they install on most flip phones. Is this just a marketing ploy?

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brightwood83
1 year ago
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paulsplFirst activity
asked in Coverage & Signal

connect prepaid question

I think the answer is no, but . . .  I have a connect prepaid plan, and my wife has a essentials or magenta plan. Will I be able to send/receive texts to her when she is overseas? Thanks

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1 year ago
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