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Discuss our 4G LTE & 5G networks

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JmhFirst activity

asked in Coverage & Signal

Where can i find status updates on cell tower construction and modernization projects for zip code 83864?

Current cell tower construction and modernization projects are greatly reducing my ability to use my cell phone and internet access every day. I am patient for the promised improvements but cannot plan around the daily uncertainty. Further, calling tech support and going through their process each time wastes their time and mine. I cannot find updates on the T-mobile website. Is there an online or other resource I can use to check for status updates? The zip code area is 83864.

1 year ago

kajtek1First activity

asked in Coverage & Signal

Franklin T10 shows 4 bar signal, but no internet

The modem work pretty well in most of locations, but in 1 location it will show 3-4 bars of signal and no internet. That happens to be my cabin, so pretty annoying. Trying to figure out how to open the settings on my laptop, but the links I have are not working.

1 year ago

alldayissuesFirst activity

asked in Coverage & Signal

Data network outage since Yesterday (02/13/2023) night.

Since yesterday night I had 5 lines with data service interruption… basically out in the dark, still going on at random times. All 5 lines are 5G capable devices. Having this issues even from before, since switched to this 5G. But yesterday was complete outage. I understand this is a wide issue but no communication from T-Mobile about it, as customers we never will know what exactly are the reasons for this problems. No transparency. Is it time to switch to another carrier?

1 year ago

JlaguardiaFirst activity

posted in Coverage & Signal

unable to connect to internet in philippines

I’m not able to connect to the internet on cellular data in the Philippines, however I can make phone calls, text, and receive emails.

1 year ago

Bless4DsFirst activity

posted in Coverage & Signal

Concern: no connection at leadt 3 x in a week

HI I need your advise and supportI just signed up for the service I’m not happy 1) they did not deliver phone in 2 days 2) in a week since I got it there had been on three occasion where there was no utub bị email access The third time it happened was from Monday night to Tuesday afternoon Not just little inconvenience It was a real problem 3) This was in addition to slow utub upload on a daily basis I am very concerned I had metro for several years none of the above problems occurred I am seriously thinking about changing a new service plan this is not fair to me my phone deal was a promotion What my options ? any suggestions ? thanks! cn

1 year ago

tulakchocoFirst activity

asked in Coverage & Signal

BekartFirst activity

asked in Coverage & Signal

data outage since (02/13/2023) night

Monday, 2/13 my data went out and has not returned yet I have powered it off several times, made sure I had my cellular on and turned on roaming still nothing. Sometimes it will say E but it’s horrible service. The only time I have been able to use my phone is in the wifi.

1 year ago

NellyC415First activity

asked in Coverage & Signal

connection - unable to call and no internet

I’m in the Hayward ca area. I haven’t had connection for 2 nights straight when out and about. Even with disconnecting from the Wi-Fi option! Anybody experience the same?!

1 year ago

GreenXxXBuddhaFirst activity

asked in Coverage & Signal

Service dropping to "Edge"

Is anyone else having issues with their phone bouncing between 4G LTE and EDGE? Located in the Everett WA area.

1 year ago

DenStFirst activity

posted in Coverage & Signal

Irvine CA have no cell service 2d day already

2 days we have problem with cell service in Irvine CA.

1 year ago

lpoe4383First activity

posted in Coverage & Signal

Service outage in Phoenix

Anyone else have no cell service? Only able to use wifi. If anyone knows how to fix this please reply. Customer service says their team is actively working to fix this problem in the Phoenix area but it’s been like this for 12+ hours….

1 year ago

PSPSHelper Level 1

asked in Coverage & Signal

Boise, Idaho 83703 -- Outage?

Is there an outage in Boise, Idaho 83703 ?

1 year ago

lpoe4383First activity

asked in Coverage & Signal

Service outage in Phoenix

Anyone else have no service? Only able to use wifi. If anyone knows how to fix this please reply. Customer service says their team is actively working to fix this problem in the Phoenix area but it’s been like this for 12+ hours….

1 year ago

rnanFirst activity

asked in Coverage & Signal

Can't reply

I get a lot of automated text messages from doctors appointments and such, and these usually ask to confirm/deny appointments. When I send the reply, the response won’t send. It shows as “sending” and it never does. I have a Galaxy S22+.

1 year ago

John1911Rookie

asked in Coverage & Signal

Can't receive calls with 5g enabled

I have a Samsung S21 5G, for the last few months I can no longer receive calls unless I disable 5G. Any incoming calls go directly to voicemail! I was told by T-Mobile support months ago that this was a network issue and they were working on it. How long are they going to “work on it” before they fix it? What is the point of paying for 5G when you can’t use it?Maybe T-Mobile should stop buying other cellular companies and fix their network first! With all the advertising about their magnificent 5G coverage, perhaps the FTC should look into the deceptive advertising exhibited here.

1 year ago

cmbm1122First activity

asked in Coverage & Signal

why am i missing text messages?

I’ve learned recently that I am not getting all messages. This has nothing to do with service. My husband was sitting next to me getting the messages and I wasn’t. I was already in the group as I created it. He sent replies, they replied, I never got them. This was yesterday afternoon. There were pictures involved too. I believe there are other messages I am missing

1 year ago

durnerFirst activity

asked in Coverage & Signal

Restriced callers?

About two months ago T Mobile has yet to be able to solve this issue, but 1: They list me in a coverage zone for 5 g ultra, I am lucky to get LTE. mainly it operates at 3g. T Mobile Said they were putting Coverage here February 9th and while their coverage map indicates I am covered as opposed to 2 months ago I do not get Ultra 5 g . PERIOD. 2nd problem. T Mobile has been aware of this issue yet T Mobile care refused a tech support agent and tried to solve it with a call center base employee. They insisted they could troubleshoot it without technical help. My callers have been reporting for 2 months that on attempt to call me “The verbiage is “The number you are trying to call is restricted.” Also I often initiate a call that drops instantly with a “can not locate the right service provider” This is random but T-Mobile refused to help me with tech support so if anyone has answers on these things great.

1 year ago

KBobFirst activity

asked in Coverage & Signal

Why won't T-Mobile deliver on what they promise?

I live in the Dothan, Alabama area. Actually in Houston County. I have had T-Mobile home internet for about a year. For the most part it has been okay. Especially during the day. But come evening, it goes down to 1Mbps or less. I have called several times to complain and I am given the same ole song and dance from customer service. “they must be working on the towers”. Really? So what your telling me is that the maintenance crews only work at night in my area? Lately, I have been getting 100+ Mbps. I thought great! They finally got this thing working. But just two days ago it went from 100 Mbps down to 6 Mbps during the day to less than 1 Mbps in the evening. I saw an Xfinity truck parked in front of my house yesterday. Out of curiosity, I went and talked to the driver. He explained that Xfinity is going to be running broadband down my street in a couple of months and he was just checking the area out. So maybe I will have to go with them. It might cost more, but at least it will be

1 year ago

toddlarocheRookie

posted in Coverage & Signal

Intermittent Gateway Internet connection

I have a t-mobile gateway for Wi-Fi service in the Vero Beach, Florida area. My gateway reports a “good” signal (3bars) consistently, but the actual internet feed comes and goes, verified by a speed test. Very frustrating. I’ve called support multiple times and they say it’s a tower issue and that it’s bring worked on. Have heard them say this for the last year now. This is not a gateway hardware problem or software issue. It’s a tower feed problem. Time to switch to a cable feed I guess.

1 year ago

VADFirst activity

asked in Coverage & Signal

DOES T-MOBILE WILL WORK IN UAE ,DUBAI,ABU DAHBI?

DOES T-MOBILE WILL WORK IN UAE,DUBAI& ABU DAHBI?

1 year ago

Karem hamdyFirst activity

posted in Coverage & Signal

karem hamdy

I need to cancel the marriage company insurance for those who met in Egypt. I hope to cancel the ban on mobile phones

1 year ago

Ani6361First activity

posted in Coverage & Signal

my purchase phone is blacklisted please remove

New purchased phone is blacklisted remove please

1 year ago

Mike CartmellLearner

asked in Coverage & Signal

Trouble Texting with Galaxy s22 Ultra and spotty service

I am new to T-Mobile and have only had my phone 2 months. The service has been spotty, everywhere I go. I was told by support that they were upgrading towers in my area and they didn’t have a ECD of when it would be complete. This was the first week we had it. Of course I waited and now I am outside my trial period. My phone cannot send texts and missed my daughters competition because of no service. I have spent hours in the store and on the phone trying to get this resolved. They offered a refurbed phone but it wouldn't be here for two to three weeks. I tried to cancel my phone plans but I am outside of the trial period. If I was able to send texts it wouldn't be that bad. I have seen that this is kind of a problem with T-Mobile and Samsung but haven't found a solution. This is the worst phone service I have ever had to deal with. Any suggestions would be great!

1 year ago

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