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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,421 Discussions
  • 7,867 Replies
2421 Discussions
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JcoadyFirst activity
asked in Coverage & Signal
When will you complete updates to nearby tower?

When will you complete updates to the nearby cell tower? When I began using your service I had on average a 40 mbps download speed. I changed nothing and now during the day I average 1-2 mbps and 10 mbps in the evening.  This has been occurring since November 2021. The story I get when I speak with your support is that they are upgrading the tower near me and once finished I will have the best service ever. But when? When will the upgrade be completed? 

3
J
2 years ago
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DrcucklerddsFirst activity
asked in Coverage & Signal
hurricane outages in florida

Hurricane outage in Florida

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drnewcomb
Pillar
2 years ago
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caseyjmcFirst activity
asked in Coverage & Signal
Fake Company

T-Mobile must now be a fake company because there is absolutely no live customer support. Oh, it says it has live support, but could have fooled me. Waited for 3 hours on the phone, requested a callback instead of waiting on the phone (never happened). I tried using the live chat. Yeah, right. It sent me to the “live” phone service and again I waited for hours. My home internet drops constantly (I live in a big T-mobile affiliated city), and even my phone hotspot is as bad as my home internet. I have tried putting my modem in at least 20 places, and none give me more than 3 bars. (Not a problem with Xfinity Internet, so guess what I’m changing to).I tried calling the store where I signed up and got my equipment. They said they can’t help me over the phone. I have to come into the store.This kind of “live” customer “care” is useless at 11pm at night. 5G gets a big 5F from me.Buyer beware. Find another company and read the reviews carefully.

1
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Pillar
2 years ago
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amandamennellRookie
asked in Coverage & Signal
New Phone Won't Load Anything Outside of Home

I recently got a new phone and I’ve noticed issues when it comes to trying to do anything when I’m not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anything or use any sort of app when I’m not home, nothing loads. I’ve tried turning Wifi on and off again and resetting network connections. It’s not an issue of whether the coverage in my area is poor because my old phone worked perfectly fine wherever I was and everything loaded. What’s even more frustrating is that when I come back home after being out for the day I have to power my phone off and on again to get everything to connect. My new phone is an iPhone 13 if that is helpful. Any ideas?

12
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2 years ago
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jpntigerFirst activity
asked in Coverage & Signal
home internet availability

Anyone received invite for home internet after signing up address in areas not covered ?  

2
T
2 years ago
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Jyg24First activity
asked in Coverage & Signal
home internet works on pc and tvs, but no on iphones?

I have an iPhone 14 on iOS 16. My wife has an iPhone 12 with iOS 15 something.  Our modem/router has good signal.  Our Roku tv’s and pc’s all work fine in the network.  Our iphones connect but the internet is spotty or does not work.  Help?

1
C
2 years ago
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s_norton54First activity
asked in Coverage & Signal
Tower upgrades

Is there anyway for someone to check if there is tower work being done in my area as my phone tend to switch to AT&T network frequently. It's good because I can still talk and text but annoying because the data is non existant because it's throttled. I rather have one bar tmobile that five on AT&T partner coverage.My zip code is 12986

5
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Pillar
2 years ago
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KFSFirst activity
asked in Coverage & Signal
Continuous loss of internet - MANY times a day

My connection is solid but losing internet service numerous times a day.  This is infuriating.  Why is this happening all of a sudden.  Up until last week this was never an issue.

4
F
Pillar
2 years ago
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JiggerjFirst activity
asked in Coverage & Signal
Your web pages won't load

Why won’t your web pages load? This is my desktop computer where I watch full movies and play games online, but I can’t get a simple Tmobile web page to come up? 

5
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Pillar
2 years ago
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RadVid9First activity
asked in Coverage & Signal
Calling/Receving US calls and texts while abroad

I've got the Unlimited plan and travel a lot. Using Wi-Fi calling on my US t-mobile phone, can I call and text to / receive from another US phone while abroad? Is it free or incur a fee?Thanks. 

1
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Pillar
2 years ago
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KatboRookie
asked in Coverage & Signal
Hurricane Ian Coverage

For over 3 months I had little or no service. Over 52 phone calls, change settings, put them back, phone not compatible, phone compatible, no one was able to help and really weren’t very concerned. Then I was made aware of the “black box” and service has been much better.  Now that we are in the cone and waiting to see where Ian hits, I am getting nervous. Am I correct that if we lose power, and the black box is not operating, I will again not have service?  I am completely alone and need to know.  I was told that our towers were being “modified and updated” and this will continue into the Spring of next year (by corporate), that would have been great information to give to customers prior to taking their money.Thank you for any information for this old lady.

1
F
Pillar
2 years ago
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EdgardoprFirst activity
asked in Coverage & Signal
poor coverage

Good afternoon, to whom it may concern.  Please review my account and see how many years I have trusted Tmobile.  I am sad to say that your coverage has become extremely poor over the past months in the Polk County area. I currently live in Winter Haven, but all 4 lines in my account expend the majority of the time among different area or cities within Polk County, Florida such as Haines City,  Lake Alfred, and Lakeland. Our devices are not crashing they operate well, but the cellular data service and speed is very poor. Please follow up to this matter. We are not interested in new devices. We are more interested in quality service. Thank you. Please reply.

4
gramps28
Pillar
2 years ago
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iceymikeFirst activity
asked in Coverage & Signal
Horrible Customer Service, service center & store. (4830 Wilson Road, Houston, TX 77396)

I’ve had the WORSE customer service with T-Mobile ever!!! Who do I contact?

1
gramps28
Pillar
2 years ago
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Jlvetor123First activity
asked in Coverage & Signal
Good signal poor performance.

I’m about 1.5 mile from a tower, I have 3 bars says good. My desktop has speed test in the 50’s wired connection. IPhone with T-Moble service about the same speed. TV’s run about 25 mbps. A good bit of buffering when changing channels but runs pretty smooth during programming. First day or two I had the service I was getting speed around 130 mbps and 50 to 60 mbps on the TV’s and the settings were same. I have the modem about 7 feet off the floor aimed out the window. I have adjusted it right and left a few inches at a time until I had the highest speed. The bars and strength never changed. The metric numbers all show poor.  On the second day my internet signal dropped and I had to contact support and after hours on the phone it was up and running as it is now. Any ideas? Thanks.

2
J
2 years ago
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IrritatedCustomerFirst activity
asked in Coverage & Signal
No chat function for service when you cannot place phone calls???

Seriously, there is no help or support chat function? Neither of our phones can call out so we know it is a T-Mobile problem. I have to go borrow my neighbors phone to get help? Very annoyed. Is there any other way to get help?

2
gramps28
Pillar
2 years ago
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BigZIgFirst activity
asked in Coverage & Signal
New Sim card no signal

I was told my XR’s originally from Sprint needed a SIM card upgrade. I got two cards, which I put in two phones. Neither one can make a call now. I got a new card for my own phone, swapped it out and lost service. I put the old SIM back in and I’m back to normal.Never saw an “activation” scenario in all the how-to I’ve been trying.

1
gramps28
Pillar
2 years ago
LegendaryDLC
LegendaryDLCFirst activity
asked in Coverage & Signal
5G Tower down???

A couple days ago i got an external antenna and had it pointing to the closest tower which was towards North West but idk whats going on now because its telling me to point South West. Internet is a little slower than usual, my SINR is poor now and when i want to try a speed test on the same test server as before it says "test failed to complete, please check your connection and try again". Maybe they're working on that 5G tower and is temporarily switching me to another one but its frustrating.

4
F
2 years ago
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sg001First activity
asked in Coverage & Signal
Please share the list of T-Mobile’s 5G NR ( SA & NSA) as well as  LTE frequency  bands deployed in the USA

Hi, We are planning to develop one IoT product and planning to select T-Mobile as  a 5G and LTE cellular service provider. USA is the first geographical area considered for launching. For IoT product  antenna customization, anyone can help with the details of   T-Mobile’s 5G NR ( SA & NSA) as well as  LTE frequency  bands deployed in the USA .  Regardssg001   

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Community Manager
2 years ago
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Bradley HFirst activity
asked in Coverage & Signal
Bradley H

No 5G in my area. I was told that there was! Also was mislead about Tmobile refunding my early termination fees. HELP!!! The reception is terrible. 

2
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Pillar
2 years ago
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taunyarobbersFirst activity
posted in Coverage & Signal
Sad to treat loyal customers this way why would t-mobile merge with a company (Sprint) that did nothing but hurt there name and business

Ridiculous was a loyal Sprint customer with 5 phones on my account for 20 years then the merge happens and my service goes to crap have around 8 hrs spent on the phone talking to people that can barely speak english and takes 45 mins on hold just to talk to them so go in the store  to deal with it and was told the store cant deal with account issues that i had to call !! So if you so under staffed that it takes 45 mins of my time just to talk to someone i cant even understand then why not let the stores handle it its funny they can sell me the $1000 phone but when service went to crap i have to talk to someone thats not even in the same country !! I have a disabled child and dont have hours to sit and wait on hold just to try to explain that after the merge my phone wont work so after 20 years and 8 hrs sitting on the phone with Sprint i switched to ATT and finally have a working phone ! Its sad when a company just makes excuses for there mistakes and treats long loyal customes the way

2
Kreese
2 years ago
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dano121First activity
asked in Coverage & Signal
cellspot

My cellspot keeps notifying me that it is upgrading its network.  This is very annoying and I can not shut this notification off!  I have called t-mob cust service twice and after a good hour on the phone they say it is my internet carrier.  NOT, as this was happening with my previous internet provider.  Without the wi fi phone, I have very poor reception.  So, is there a solution other than going to Verizen or some other?

2
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2 years ago
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CoolWaterFirst activity
asked in Coverage & Signal
Why does my phone keep dropping the internet connection?

I have a V40 ThinQ android phone.  It keeps dropping the internet connection.  I can can get it connected again by turning the airplane mode on and then off again.  It stays connected for a short time and then it drops again.  

2
syaoran
Pillar
2 years ago
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linnymartin01First activity
posted in Coverage & Signal
data not working

Just transferred my phone to T-Mobile. Data does not work

1
drnewcomb
Pillar
2 years ago
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crusnchicFirst activity
posted in Coverage & Signal
Top rated worst service ever

I get no service & the cheer gym is where I live. I even pay for a jetpack to have a travel wi-fi.  Why is this the worst Ive ever experienced? This is absolutely unacceptable! Customer of 2 months. How am I suppose to work with a zero signal?  What do I pay for? I see a lot of similar stories w/signal issues. The stress of your failing service that you are causing me is complete bs.

2
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2 years ago
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CharmedRookie
asked in Coverage & Signal
How do I Get To T-Mobile Hot Spot Technical Support Team via Chat?

Hi everyone,I am new to t-mobile - 1 week into having a 5 g unlimited magenta plus supposedly never throttled really unlimited data plan, and a 5g mobile hotspot plan for 50GB of data that should never throttle until after the 50 GB is used.   Is there any way to interact via chat with the specialty mobile hot spot technical team? I have been on hold for 2 and half hours now. The regular tech support stayed on the line and suggested we review the performance on my 5g phone while we waited for a member of the specialty mobile hot spot team to get on the line.We found the same issue on my Samsung galaxy 21 5g plus phone. Download speeds were good, but upload speeds were really bad -  only about 1 to 1.5 mbps. I tested across ookla, cloudflare, mlabs, etc…Same speeds I am getting for the netgear nighthawk mr5100 hot spot.I can see that I am connected to LTE B2 band on the hot spot, but can not see this info on the phone.We tried re-establishing the connection , ensuring that we were using

4
C
2 years ago
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