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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,379 Discussions
  • 7,764 Replies
2379 Discussions
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ChevymechanicFirst activity
asked in Coverage & Signal
2.4Mhz and 5.0 Mhz

I have the new  T- Mobile modem , now my security cameras don't work. They worked on 2.4 Mhz. How can I add 2.4 Mhz?

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2 years ago
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Cbff2021First activity
asked in Coverage & Signal
Mojave valley, AZ cell tower

When will a new 5GUC cell tower b installed and Mojave valley Arizona? A cell tower is well needed here as it would cover not only Mojave valley Arizona but will also cover  burros Arizona/ needles, California/ Laughlin, Nevada if T-Mobile decides to put cell towers here. They would dominate the market as it is. Verizon has poor cell service. Sprint has poor cell service. AT&t has poor cell service. It would be the perfect opportunity to get everyone in these areas to convert to T-Mobile home internet would also be a good idea for these areas as it is network providers are very slim

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drnewcomb
Pillar
2 years ago
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tore.sissaFirst activity
asked in Coverage & Signal
Semester abroad and switching SIM cards

So I am going to be doing a semester abroad and I was wondering if there is a way to use a local SIM card from Europe but keep my phone number and my T Mobile SIM Card so that when I get back I can resume paying the plan and using it.

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drnewcomb
Pillar
2 years ago
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rickeladFirst activity
asked in Coverage & Signal
why do I get 4G LTE signal when it shows on the map in my area that there is 5G Ultra coverage?

There are pockets in my town that don’t get any signal at all.  Coverage map shows 5G Ultra Coverage - makes no sense.

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2 years ago
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Agentarizoa339First activity
asked in Coverage & Signal
mobile data dropping while hotspot is active

So this has been happening the past 3 days. Whenever I turn my hotspot on my cellular data drops and I cant use the phone or the hotspot. Its becoming increasingly frustrating since ive been wanting to play on my pc with my friends and talk to them on discord. 

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2 years ago
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Krystel11First activity
asked in Coverage & Signal
Who else HATES the latest update?

Using my 3-4 year old Kindle because my phone is essentially useless since the latest update. Re: videos I get spinning then roughly four words, more spinning ... I used to like this company, however, they've certainly declined.

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2 years ago
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classactFirst activity
asked in Coverage & Signal
Beep, Beep, Beep, Line Goes Dead

When I am on the phone for a certain period of time, all of a sudden I hear “beep, beep. beep” and the line goes dead. I then have to call the person back. This has happened 3 times in the last two days. Does anyone know what the issue is? It happens when I have been on the phone call for 10-15 minutes. Thank you.

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2 years ago
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jynxthefierceFirst activity
asked in Coverage & Signal
How is Oneplus 7T connection better than S22 Ultra?

So I dropped my OnePlus7T and figured it was time to upgrade. S22 Ultra seemed like a good pick, however, the mobile data connection is really, really bad. Like really bad…I know nothing can be done about this, but I would have rather used my insurance and got another working phone than fight with something I'm now making payments on.Of all my years with TMo, this is the first time I am completely unsatisfied.

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2 years ago
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magenta7144190First activity
posted in Coverage & Signal
Remote Gateway Start

Regularly, when I wake, I find my internet service is down. My usual fix is to do a restart of the gateway. But, If we are out of town for an extended period I need a way to do a restart remotely. I am wondering what the steps would be to do a remote restart of my T-Mobile gateway so I can access my devices such as thermostat, weather station, etc.? 

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2 years ago
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RahWarFirst activity
asked in Coverage & Signal
I am going on cruise to the carribean on norwegian gem- what should I do to be ale to get data for emails and text?

I need to be able to access my work emails - what addon’s will help me keep data service to my phone. i need email and text access. I puchase wifi for the ship….but I dont trust it will work, spefically for tmobile We will be  on the Norgewegian Gem in the carribean, specifically Grand Turk, Turks & Caicos Islands , Puerto Plata, Dominican Republic, St. Thomas, US Virgin Islands, St. Thomas, US Virgin Islands and Tortola, British Virgin Islandthank you

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drnewcomb
Pillar
2 years ago
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OneBuckFilmsLearner
asked in Coverage & Signal
I have a Galaxy S20 FE 5G (ported from Verizon) but Wi-Fi Calling is not in the settings

I have set up the E911 address etc. for the T-Mobile Account, but I am unable to enable or utilize this option, as it does not appear in the Connections settings on the device.Has anyone seen this?

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syaoran
Pillar
2 years ago
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NaffanaffaRookie
asked in Coverage & Signal
New Phone not Connecting to T-mobile Network

Hello,    I bought a new phone, the Kyocera 702KC. It is fully unlocked and when I popped my SIM in, it gave me a bar and I attempted to make a call, in the middle of the ringing, I got disconnected and can not join T-mobile again. I was told to set-up APN, but I do not know what to type in. When I go to network setting, and click on T-mobile, it says “can’t connect to this network right now, try again later”

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drnewcomb
Pillar
2 years ago
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cguflFirst activity
asked in Coverage & Signal
2-week road trip in Alaska; will T-mobile work?

I'm taking my family on a 2-week RV roadtrip to Alaska later this month (we are from GA, and plan to stop at Anchorage, Homer, Seward, Kenai Fjords, Chitina, Valdez, Paxson, Denali NP, Talkeetna etc.). I've googled about T-mobile in Alaska but got either dated or confusing info. I called T-Mobile and was assured that my T-moble ONE will work just as it does in Atlanta--> i dont need to turn anything on, and all the unlimited talk and data will automatically work on the GCI network when i arrive in AK. Can someone with recent experience tell me what I'm up for:1. Do i need to turn roaming on on my phone?2. will T-mobile work in Alaska (understand that coverage can be spotty. but to the extent that GCI has coverage will T-mobile work?). is there cap or throttle or surcharge on my data/speed/talk (i've heard anywhere from 200mb to 5gb data caps)?3. should i purchase additional add-on from T-mobile for this trip? the custy rep told me that for $15 a month i can upgrade to the ONE Plan P

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2 years ago
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MathaDawnFirst activity
asked in Coverage & Signal
Why is my voice network not available?

08/17/2022 11:45 AM Mobile stopped receiving calls.  This is unacceptable been waiting for the Technical Department oh no transfers but I was hung up on and transferred twice… hmmm expert teams.

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syaoran
Pillar
2 years ago
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zezu712First activity
asked in Coverage & Signal
Why my plan upgrade?

Why my plan is upgraded and why there is so much network issues. What should i do one of my routers wire has been cut by chipmunks or squirrels….cl

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2 years ago
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farmertomFirst activity
asked in Coverage & Signal
incoming calls via wifi

my cell coverage is sometimes weak.  Is there a way to get incoming calls to use wifi which is pretty strong.   I can use wifi on outgoing calls just fine.

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2 years ago
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69camRookie
asked in Coverage & Signal
No T-Mobile service at Gulf Shores Beach

Even though T-Mobile shows on their map 5G and 4G LTE coverage near Ft. Morgan, AL we are experiencing with 3 lines, no coverage.  One phone did receiver very intermittent coverage, so the T-Mobile coverage map is inaccurate.  They need to put cellular towers in the area and provide mobile data coverage. After just switching from Verizon to T-Mobile, we are disappointed in not having coverage.  Never had this issue with Verizon. 

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2 years ago
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JNastFirst activity
asked in Coverage & Signal
Tower Location - Site Available to Service Ford's Blue Oval City

Looking to request site review for New Cell Tower… I’ve already used T-Mobiles Tower Site Map to verify lack of signal available.  I own the property and have cleared the way (zoning etc) for cell tower installationI have already contacted the City of Covington, the County of Tipton and Ford's Blue Oval City Planners regarding this matter. We have received the approval to move forward from all parties concerned.  Ford Blue Oval City planners have already felt the lack of reliable cell service while commuting to and from the Blue Oval City Location. In meetings with the City, County, and Blue Oval City officials have all agreed the demand is apparent and the need is significant.   This demand will only increase over the next few months and years, with an additional 6500+ (Blue Oval City) Jobs/Employees moving into an area which is already poorly served by cell services.   The site proposed is already correctly zoned for this use.

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2 years ago
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Lloffer7567First activity
asked in Coverage & Signal
gateway

I’m connected to it but errors say but says NO INTERNET

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2 years ago
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PerdidoBeachFirst activity
asked in Coverage & Signal
Poor Service in the Perdido Beach, AL area

Recently we have Poor Service (4G LTE) in the Perdido Beach, AL area.  Sometimes we see, emergency calls only on our cells.  Anyone else seeing this problem in the Perdido Beach, AL area ?

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2 years ago
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MoemansFirst activity
asked in Coverage & Signal
no serive

Hello. Im on a prepaid plan ‘connect’. I left the country for dubai but im getting no service on my line always.i tried to restart my phone multiple times but it didnt work. Any help is appreciated 

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drnewcomb
Pillar
2 years ago
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SamsamcohenFirst activity
asked in Coverage & Signal
Terrible network resolved

I was having terrible coverage Network wise this morning with phone calls dropping every time I tried to make a call... this happened approximately 30-40 times.. what I did to solve it was I removed TikTok from my apps and then I restarted the phone and I have been having no problems ever since.. very very strange!! I looked at the amount of gigabytes that were getting downloaded this morning from tiktok and they were more excessive than usual.  

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Pillar
2 years ago
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Whitegirl93First activity
asked in Coverage & Signal
sim card

I'm on my grandmas phone plan. My BFF is using my simcard in his phone. Can if i open my own tmobile account can I get a sim card and use it in my phone . Or is my phone it's self connected to the original simcard ? 

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syaoran
Pillar
2 years ago
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FalaskanFirst activity
asked in Coverage & Signal
“call cannont be completed as dialed…” nonsense

I’m hoping someone can help because the “technical support” is USELESS with my issue.okay so, I went to Alaska last month, while there I noticed I would get multiple “your call cannot be completed as dialed, please check the number and dial again, or try 611 for more assistance,” messages on multiple 907 numbers called…but there no rhyme or reason to it. It’s happened so far with two landlines and one non-T-Mobile cell phone. And I can call again two seconds later and it goes through. The point is, it shouldn’t be happening at all. But since technical support screws my phone up more than help, can anyone else help?

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drnewcomb
Pillar
2 years ago
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formercanuckAdept
posted in Coverage & Signal
T-Mobile 5G 2 1/2 years later

Last summer was ‘T-Mobile - 1 ½ years later’ - this is an add on for the since last summer.Skip to summary if you don’t want the long version.Road trips in SoCal/Central Cal, as well as New England (MA/NH/ME) specifically.In my area of SoCal, many (2/3) of the local sites have been upgraded from either LTE (B2/B66/B12) to 5G (B2/B66/B12/B41/B71 + n41/n71).  Most local areas have overlapping coverage, making n41 usable ‘outdoors’ throughout many areas.  Sprint sites (some) have been rebuilt, others have been powered down (many either colocated, or very near T-Mobile sites).Further outside my local area, rural coverage still remains mostly as is, or sites have been upgraded.. but in many places still poor coverage.  Ventura County areas have been updated somewhat,   I think there were quite a few Sprint sites/users to convert/migrate.  Not all are completely upgraded (eg. a former Sprint B26/B41 site now just shows as T-Mobile B41, no 5g or PCS bands).Up the coast at Gaviota, with 3G bei

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2 years ago
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