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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,378 Discussions
  • 7,763 Replies
2378 Discussions
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shab1First activity
posted in Coverage & Signal
3g retirement device offering

I’ve been receiving emails from T-Mobile indicating 3g network retirement and offering an option for a free phone. I need a phone with physical buttons for a visually impaired person, but when I contacted support they said the free phone offer doesn’t include any phones with the physical keys (old style flip phones), even though some of those devices are less expensive than the touchscreen 5g devices. Doesn’t this amount to unintended discrimination against people with visual impairments?

1
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2 years ago
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Lbheavymetal97First activity
asked in Coverage & Signal
xbox live party chat not working with mobile hotspot

Hello, i recently had to switch cellphone providers from sprint to tmobile since sprint merged. For years i have played xbox live with a mobile hotspot all the way back to when ntelos was still around. Its always worked fine until i had to switch to tmobiles network and now i cant join any xbox live parties whatsoever. This has never been an issue until now, ive tried speaking with representatives and gotten no help or real answers as to why this is. Ive read on here that others have had similar issues with tmobile but they were using a gateway router. Im using the hotspot off my phone which again, has always worked great until having to switch to tmobile. Anyone know a fix?

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1 year ago
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Music JesterFirst activity
asked in Coverage & Signal
Mobile Data Problems

Hello, I have a S9 and my data stops working in certain places, I cant download or update anything after the software update anyone know whats going on with the network?

3
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2 years ago
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mjohns2839First activity
asked in Coverage & Signal
New Phone, New SIM, but no phone service need prorated bill 4108318964

New Phone, New SIM, but no phone service need prorated bill.

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2 years ago
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ibugu2First activity
asked in Coverage & Signal
VPN app won't work on cellular network

I have to log into an app for work through a VPN on my phone and I can’t get it to work on cellular data . I am using an iphone, it will work if I am connected to a wifi network but not on cellular data. I log onto the VPN app and shows connected, but then when I click on the app that I need to use it fails every time. Is there a way to fix this? Didn’t know if its a security thing with T-mobile  or not, it will work find and the Verizon or ATT networks on other phones I’ve tried.

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2 years ago
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dbennettnowFirst activity
asked in Coverage & Signal
Asus Zenphone 8 problems on Tmobile?

I purchased four Asus Zenphone 8 phones this last Christmas.  The compatibility checker shows they are fully compatible with the Tmobile network, but my family has nonstop dropped calls in the three different metro areas where we spend most of our time (Denver, Fort Collins, Cheyenne).  Additionally, the receiving phone will often not ring, especially when at home, and even when there is plenty of signal.  I am at a loss and very close to quitting my nine year relationship with Tmobile.  

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drnewcomb
Pillar
2 years ago
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hwilson18First activity
asked in Coverage & Signal
t-Mobile Data

Has anyone else had problems with their data not allowing them to access certain apps? Right now, if I’m using my mobile data I can’t send or receive snaps on Snapchat, I can’t send or receive anything on GroupMe, I can’t FaceTime anyone and I can’t join a FaceTime if someone calls me, and I can’t send pictures on iMessage. I tried deleting and redownloading the apps, tried restarting my phone, tried resetting my network settings and nothing works. These apps work when I’m on WIFI, but not when I try to use my data.  

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1 year ago
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Piker21First activity
posted in Coverage & Signal
less than one month with t mobile. DONE

Left Verizon after 21 years to get better 5g coverage. Lol. What a joke. What I got is 5g symbol and speeds that are worse than lte. Verizon 4g was much much faster than this 5g. Verizon isn’t nearly as good as they used to be. At that: whole of a lot better than this. Mind you: this isn’t cheaper. I hate being lied to. Hate cheaters. To me. T mobile seems like a cheating lying company. Heading back to Verizon this weekend with much humility. 

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1 year ago
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Asha0040First activity
asked in Coverage & Signal
Please Help

My phone was stolen on Saturday and I have had to to pay to get a new one but the new one hasn’t worked properly since I got it. I can’t receive messages, calls, etc and I paid the bill and the number is still active so what could be wrong? I even made sure the SIM card was in properly and wasn’t messed up. I barely have free time and I’ve spent the last few days that I do have going back and forth to T Mobile stores trying to figure out what’s wrong with my phone. Please help me. I haven’t had a phone for a week now and I take the train. I feel unsafe and nervous whenever I’m not connected to Wi-Fi, which is any time I’m traveling. 

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syaoran
Pillar
2 years ago
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HwnExpFirst activity
asked in Coverage & Signal
Engineer response?

Will i be getting a call back still?  Two days ago i reported problems after adding home internet. They did a reset and it was supposed to get better. it didn’t. Yesterday i reported it again to customer service. the phone reception was so bad that i had to use a verizon phone to make calls. long wait times and soooo many dropped calls before i switched to verizon. Last night i was told theyd reach out to engineering about why my service was so bad, slow, unreliable. no update in almost 24 hours. The tv cant maintain a connection to wifi. the phones dont work. I am using another company to access the internet. this is ridiculous. techs keep saying oh your tower has 5G but the gateway says no connection, poor connection, or weak connection. Nothing else. It’s elevated and by a window as requested. I need somebody to actually help. Ive wasted hours of my time on this, and youre going to charge me for this horrible service i’m sure.  please contact me or else tell me how to send all of th

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gramps28
Pillar
2 years ago
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VelvetViper666Rookie
posted in Coverage & Signal
5G coverage is Trash in Austin, Texas

Hey ya’llI’m in south austin, texas and have noticed, in the last several days, that my service has been sh!t when on 5G.   I cannot load anything, pull up anything, etc while on 5G or LTE.  I have to be on wifi which is F’ing me up.  I cant go out and check work stuff.  It also will not let me download images.  Soooo annoying. Already talked to Support too many times and no dice. Im about to go to the store and see what they can do becuse this is really messing me up, work wise that is. I have a brand new S22 Ultra, 2 months old. Anyone else notice this lately or something similar to?  

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2 years ago
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RhondaLambFirst activity
asked in Coverage & Signal
Cell service not fully working

Hi.  My daughter’s cell service has been sporadic at best for the past several weeks.  It works perfectly fine on wi-fi...all of her phone settings are correct...but if she is on cell only, certain apps won’t work - Snapchat, Instagram, Life360.  However calls, texts, Find My Phone all work.  If I switch out my sim card with hers...then her phone works perfectly fine and mine has the problem.,,,so I know it’s not her phone.  We thought at that point maybe she had a bad sim card, so we got a new one from TMobile.  Nope, still doesn’t work.  I have called TMobile techs several times and the best answer they can give me is to “turn off wi-fi”.  I am almost to the point where I want to delete her line off of our plan, and then start a whole new one.  Has anyone else run into something like this??

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1 month ago
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andrewk9First activity
asked in Coverage & Signal
NO SERVICE

5 devices have suddenly lost connection.  We’ve noticed more dead spots that anytime prior on our property.  We work and live from home and this is a big deal and big issue.  We’ve attempted to reset everything.  This site doesn’t help much because all it give is phone numbers to call, no chat function or at least it must be down too.  I cannot call in for tech support because we have no signal to call out on.  Is there anything happening to resolve these issues?  I pay a lot of money per month and do not feel as though I’m getting the service I’m paying for recently.  I just had to upgrade phones because my last phone was connecting to everyone else’s tower networks expect t-mobile’s. I checked their map of outages and they show no problems, but obviously there is.

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2 years ago
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goochFirst activity
asked in Coverage & Signal
5G iPhone

Will upgrading to a 5G phone improve my cell reception? I have been sadly disappointed with my T-Mobile service. I am willing to try some other options before I consider switching carriers.

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2 years ago
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govalleFirst activity
asked in Coverage & Signal
Deficient service while abroad

Does anyone know why I have no internet access while in Brazil [i have selected the right service provider available]? The first time I came to Brazil [with Sprint] i had NOOOO problems at all...now with tmobil I have a quite unreliable and deficient service.. having and paying for a deficient plan that pretends to be effective, is the worse I can do to myself… I only have access to internet while hooked to the wifi... i will switch companies if they dont solve my network limitation problem

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drnewcomb
Pillar
2 years ago
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cyclefastFirst activity
asked in Coverage & Signal
Is there a cell outage on Bainbridge Island?

I have no cell service --has been out all afternoon

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2 years ago
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Tanya13First activity
asked in Coverage & Signal
NO DATA CONNECTION IN VANCOUVER, BC

Hello,  I’m experiencing this issue as well. Two days now without data. I’ve gone through my phone with a fine toothed comb, reset, toggled between airplane mode, update the iOS and NADA! I’m on the phone now with Tmobile tech trying to get this situation resolved. Has anyone had any luck? This has never happened to me before. ;-(

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2 years ago
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NatalieFirst activity
asked in Coverage & Signal
Roaming

Hello! I was calling to  1-800-937-8997 from Dubai and was talking about 30 mins. Will I be charged for that? 

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drnewcomb
Pillar
2 years ago
doctorstrange
doctorstrangeFirst activity
posted in Coverage & Signal
I only get 2 or one bar of service

I only get 2 bars of service, and 2 bars is the highest it’ll go. I paid for another month not too long ago, and it still doesn’t go past 2. I’ve tried everything from restarting to re-inserting the sim card again. I really don’t want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again?  My phone model is the iPhone XS Max. 

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3 days ago
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PTIFirst activity
asked in Coverage & Signal
Minimum 4G-LTE Bands & levels through 2023

At this web page - NETWORK EVOLUTION:https://www.t-mobile.com/support/coverage/t-mobile-network-evolutionT-Mobile states:Key Dates    As of March 31, 2022, Sprint’s older 3G (CDMA) network will be retired    As of June 30, 2022, Sprint’s LTE network will be retired    As of July 1, 2022, T-Mobile’s older 3G UMTS network will be retiredSadly, T-Mobile conceals which bands those are. Anybody already know what's on file with the FCC?Or, does T-Mobile just like to give customers a hard time? (Bellevue/Factoria HQ elitism).At this web page T-Mobile network frequencies & technology:https://www.t-mobile.com/support/coverage/t-mobile-network#techT-Mobile identifies bands, but again, sadly conceals the scheduled timelines.Also, T-Mobile conceals the LTE levels required. E.g., LTE-A(5CA) Cat18 1200/150 Mbps; LTE, Cat6 300/50 Mbps.So, what is the minimum T-Mobile 4G LTE specification, valid through July 2023, for a cheap & destructible used phone, that I can use at a heavy construction si

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2 years ago
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DavisBR51First activity
asked in Coverage & Signal
5G in Robson Ranch, TX

Anyone know when we might get any 5g in Robson Ranch, TX (3 mi south of Denton on I35 w) ?

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2 years ago
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Nikpik11First activity
asked in Coverage & Signal
no connection file transfer limited

We have unlimited data.. magenta max and my boyfriend is in another state getting this error message on his one plus 200 5g...

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1 year ago
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NHuttoFirst activity
posted in Coverage & Signal
Signal Booster

Don't waste your time getting a Signal Booster. After 2 months of trying to connect the Signal Booster/Cell Spot device, I finally got a Tech that knew what he was doing; an American. Go to your phone settings. (Android, Samsung A50)ConnectionsSet to Wi-fi calling, click on the actual word "Wi-fi Calling "Click on Calling Preference, click on"Wi-fi Preferred."You're all Set! No Signal Booster Needed.Why doesn't T-Mobile tell everyone this???I could cuss... 

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2 years ago
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John619Rookie
asked in Coverage & Signal
Tmobile to Tmobile in UK- France- Italy

Hello,Have 4 lines with Tmobile for 18 years ( I know - I won't get squat free lol) and 2 of those lines are with my kids. They are heading to London, the Paris, then Rome. We can't seem to find a good answer, but here goes...😁 1. Can the 2 phones overseas call each other? 2. Is Texting free between all 4 lines, even if 2 are overseas?3. Can I call those 2 phones from the US without taking a 2nd mortgage on my home?4. Is there a better option when they get over to the UK, France and Paris like getting a Trac phone or other, so calls won't be $ 3.00 a minute? Any help would be appreciated.  Have a good one....😁😁 John in 619

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drnewcomb
Pillar
2 years ago
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KCROOFMANFirst activity
asked in Coverage & Signal
My Samsung Galaxy 10+ does not show a 5G option.

I followed T-Mobile’s directions to a T. Swipe down from home screen. Tap settings icon.Tap ConnectionsTap Mobile Networks Select 5G option. Except… there is no 5G option. It gives me the following:LTE3G/2G (auto connect)LTE 3G (auto connect)2G Only. I have triple checked. I have a Samsung Galaxy Note 10+ which everyone has assured me is 5G compatible. I checked to make sure all of the available updates are on the phone - they are. Can someone please help me? 

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K
2 years ago
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