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Coverage & Signal

Discuss our 4G LTE & 5G networks

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  • 7,763 Replies
2378 Discussions
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jwmoore1970First activity
asked in Coverage & Signal
No data on Galaxy S22

Since the most recent update my phone no longer has data unless connected to my home wifi. This also happened to my S9. Any suggestions are appreciated.I went to the T-Moblie store and replaced the sim card to no avail.

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2 years ago
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carlitahuntFirst activity
asked in Coverage & Signal
When in Colombia, what network should I choose

Trying to get the roaming work but I need to choose between Tigo, Movistar, or Claro. Which one should I choose?

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drnewcomb
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2 years ago
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maggiemaeFirst activity
asked in Coverage & Signal
msg comes up on my phone

No voice serviceTemporarily turned off by your carrierDoes anyone know what this means?? phone seems to work fine

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2 years ago
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Robb41Rookie
asked in Coverage & Signal
I live in a major metropolitan area - why do I only get two bars at best??

When I don’t have Wi-fi calling enabled, calls cut out and drop constantly and I can only get one or two bars of cellular service. I live in a city. What’s the problem? Then my battery gets eaten up fast because it’s always trying to find a better network. You guys boast about your coverage, but I’m about to throw in the towel on this 20 year relationship we have because your coverage still sucks. I keep expecting that it will get better; it has to. It doesn’t. Wi-fi calling bought you some time, but Xfinity caps our Wi-Fi and I don’t want to use it for calling anymore, so I have to deal with calls like I’m living in the 1990s again. Seriously, what’s the deal?

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2 years ago
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MojomissyFirst activity
asked in Coverage & Signal
outages

Ok what in earth has happened to T- Mobile, service almost non-existent wifi outage now on hour 8 phone takes forever to get answered. They have grown to big for their britches

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Pillar
2 years ago
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adelaraRookie
posted in Coverage & Signal
LG-V20 flaky connection since the last ims.rcsprovider fiasco

Title says it but let’s refresh your mind… since last T-mobile network update fiasco that killed the usability of LG phones, my V20 has has issues keeping a connection to the cell network. It will connect but will loose it after a while of walking around. It was horribel at the beach so I checked the coverage map, and it was showing all pink, so I assumed it was ok… still had to go outside the hotel and hang around a metal pole to get connection and be able to talk.Back home, it is fairing no better. I even have a T-mobile mini cell booster at home cuz the coverage is sketchy, however, the phone will go in “Searching...” all the time. Then I set it to airplane mode and bring it back online again.. voila, connection is there. but not for long.WiFi calling also became very sketchy… it dies all the time at the hotel, home and work, i.e, everywhere so I can’t use WiFi calling.Already did a couple “Network settings reset” and power off/on, same issue.So, what gives ? Who else is having this

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2 years ago
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boudreaufredFirst activity
asked in Coverage & Signal
NOT RECEIVING TEXTS FROM SOME SENDERS WHOM I USUALLY DO

I’ve been informed via emails that I’m not responding to important texts sent to me by a US Defense agency.  While I am getting texts from many others, I have not received any texts from that agency for several days.  The agency has informed me of the same problem with others who use T-Mobile services.  What can I do to help you fix this problem?  I’ve already reset Networks on my phone.

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Community Manager
2 years ago
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TamaskaFirst activity
posted in Coverage & Signal
Sprint vs T-Mobile

Hi everyone.So recently my fiance and I have made the switch to Tmobile from Sprint. We were happy but now it’s changed. Our only other option is basically to switch to Verizon but it’s not like that’ll help since Verizon doesn’t really reach out to where we live. Under Sprint, we legit had signal to do everything and that’s without a magic box! We had signal enough to even use our phones as Wi-Fi for our Xbox, PlayStation and our Nintendo Switch! Now that we kind of didn’t really have a choice BUT to switch since the merge, we’ve hardly had any signal for anything. We were informed that the towers were going to get upgraded and so forth but how long until that happens? Is there any way we can look up the status of these towers? We’d like to know since every other 5 feet we walk on our property, we now lose signal. We can hardly make calls since they drop like every 10 minutes or so unless we keep our phones stationary which our Bluetooth helps with that unless we walk to far away. Is

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2 years ago
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privatename9First activity
posted in Coverage & Signal
LTE is faster - Pixel 6

I have been having a HORRIBLE time keeping signal, my connection isn't always available, and my battery seems to drain super quick.  I got a new Pixel 6, and thought maybe it was the phone, but didn't have that issue when I was with a carrier that used tmobile's lines, so I thought it was odd.  I switched over to LTE and my connection is so so so much faster.  Fast, like it used to be.  I'm sticking with LTE. Besides every time I looked at my phone it would toggle 5G /UC, over and over. I'm sure that was draining my battery.  Quick fix for a horrible problem.  I almost switched carriers 

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2 years ago
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VazFirst activity
asked in Coverage & Signal
T-Mobile throttling data on Maganta-Max

My plan is on Magenta Max which means I’m supposed to have unlimited everything and no throttling whatsoever according to T-Mobil advertisement, but if I do internet speed test with fast.com, my speed won’t pass 2.7 mbps while I’m doing the test with VPN on I get more than 100 mbps. If it’s not a false advertisement why my data is being compromised and being throttled?

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2 years ago
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MeganRuizFirst activity
asked in Coverage & Signal
Cant make any calls

I changed my sim card this morning because it was the old sprint on so I replaced with a new T-Mobile. Ever since I replaced I can no longer call anyone, it says server unavailable! And noone can call me!!!

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gramps28
Pillar
2 years ago
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VazFirst activity
asked in Coverage & Signal
Instagram and Facebook issue on T-Mobile LTE network

Videos buffering on my Instagram and Facebook when I'm on LTE network, despite the fact my internet speed test speed shows more than 90 megabits per second. When I turn my VPN on, it fixes the issue. Not sure what's going on. Is T-Mobile restricting the connections for Instagram and Facebook? YouTube videos work simply fine, even with the highest quality. Home Wi-Fi internet speed test shows 30 megabits per second and never have any issues with IG and FB when I'm connected to the Wi-Fi. 

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2 years ago
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JoebmwFirst activity
asked in Coverage & Signal
iphone 7 /Sprint & T mobile merge weak to no signal

I had an iPhone 6s until it died it had weak internet always in my home location but the phone worked fine ,I got a replacement used iPhone 7,now it can’t support a phone signal hardly and still weak to no internet,NO HELP from TM they go through the stages and reconnect your phone to the tower etc etc etc.The tower is only a mile or two away why is this a problem the phone works away from my home mostly we had an emergency and had to call an ambulance I had no phone reception and ran to a neighbor and use his phone I really don’t have a land line wtf is the problem in my area 33458 anybody??

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drnewcomb
Pillar
2 years ago
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ArtayFirst activity
asked in Coverage & Signal
Phone call issues after latest updat

We just updated our galaxy s21 5g phones a few days ago with the Tmobile carrier update and since then any time we make a phone call, the other person says we keep cutting in and out. Very frustrating when you can't even make a phone call on a cell Phone! Anyone else having this issue after the update? 

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syaoran
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2 years ago
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cdogbt1swFirst activity
asked in Coverage & Signal
5g service

will a sim card from a pixel 3xl installed in a pixel 6 allow it to get 5G service

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gramps28
Pillar
2 years ago
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atxuser999999First activity
asked in Coverage & Signal
intermittent cell signal in 78727

For the last few days T-Mobile cell is unreliable to the point no calls can be made, SMS sent, or internet accessed. The signal would come and go every few minutes. This is not a phone issue because if I drive to another location it works fine.Also, there is no way to report service outage on the t-mobile website - they tell me to call a number, seriously! I have no signal and I must call them to report I have no signal?

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2 years ago
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pdq3First activity
posted in Coverage & Signal
Disconnects with new 5G home internet gateway

Got the black rectangular 5G box last week. Tried all sorts of locations, but the best reception seems to be in front of a north-facing second-story window, where I get 2 to 3 bars and as high as ~70 mbs d/l.But it’s very variable, with it occasionally dropping as low as ~16 mbs. And, it drops out overnight and doesn’t reconnect automatically (“no signal” when I check it, but after power cycle, it connects fine).FWIW, we’re in the suburbs of a sizable (~2.5M) metro area, about 10 miles from a city center and maybe 2 mi east of a pair of ~1000 ft TV towers that also host cell antennas. The TM coverage map shows us in “extended coverage”, but the highest speed coverage is shown to extend as far as a block to our west (although west-facing second-story window placements get only 2 bars and slower speedtest.net results). Very confusing.We got better, more reliable TM service than this with the silver Nokia cylinder on the first floor ~9 mo ago, but because of an ipv4/ipv6 incompatibility w

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2 years ago
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AgitatorFirst activity
posted in Coverage & Signal
channel signal

We seem to have trouble with the signal on one particular channel. We will be watching it and all of a sudden we start getting the dreaded circle. It will keep doing this but when we change the channel it does not happen . Any suggestions?

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drnewcomb
Pillar
2 years ago
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ShakiyahtiggleFirst activity
asked in Coverage & Signal
Horrible Connection

Why does my internet keep disconnecting and moving slow everyday? It was not like this before. How come nothing is working? 

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2 years ago
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ThegroveFirst activity
posted in Coverage & Signal
Bad coverage in Farmington hills michigan

Have 2 bars at best in Farmington Hills mi. When We had SPRINT always 5 bars. Livonia next closest city has 5 bars. T mobile needs to resolve this. This is not acceptable paying $150.00 a month for poor coverage.

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drnewcomb
Pillar
2 years ago
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AsketaminophenFirst activity
asked in Coverage & Signal
Bars decrease in the same location as the day goes by, only in one location, eventually no data.

At the beginning of my day at my office, my S22 Ultra (same exact problem with previous phone, S21 Ultra) has 5GUC and has blazing fast speeds with four bars. This is at my desk. My desk does not move. My building is not mobile. As the day goes on, the “UC” from “5GUC” drops. Bars start dropping. Eventually I only have one bar and sometimes only 4G. The data speeds drop from blazing fast to no data connectivity. This issue does not seem to affect voice calls. This issue happens daily, and is consistent across two different phone models and multiple devices. I have spoken with customer support and they stated that there was some modernization being performed on the tower that I connect with in this location. That was several weeks ago. At some point the support tech made some unspecified change, remotely to my phone and the bars increased and the “5G UC” returned to my phone and so did the blazing fast speeds. That only lasted for a few hours and the issues returned. I don’t have time t

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Community Manager
2 years ago
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xuejian82First activity
asked in Coverage & Signal
3G/4G LTE CellSpot and 3G service

I have a 3G phone which my mother uses.  She stays at home now because of the pandemic and only uses the phone at home.  I also have a tmobile Cellspot which supports 3G.  As of July 1, 3G is not supported but it looks like it is still supported at by this cellspot as her phone works at home.  We haven’t tried it outside yet.  Is this true that she can use her 3G phone at home and through the cellspot connection now that 3G is gone.   Or is it really gone or not totally gone yet?

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2 years ago
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MollyMacknificent007First activity
asked in Coverage & Signal
Ongoing “No Service” but service still works

Hello!  I am live in Phoenix, AZ & have the Magenta Max plan w/T-MOBILE with a plan of 5 active lines. My iPhone11 has said “no service” for the last 2 weeks yet I still have service. Sometimes the internet connection will be really slow or won’t work at all for anywhere from minutes to hours, but most times it works just fine despite the notification up top. Last week I wasn’t able to get online or send texts but I was able to call out, receive calls &  texts. My iphone12 is on the same plan & located in the same home, works just fine & doesn’t say “no service”. I also don’t have internet/Wi-Fi set up in my apartment. I’ve restarted my phone, disconnected & re-connected the cellular service and no change. The phone has absolutely no damage, I just purchased it brand new 3 months ago, my bill is current so I know my services have not been disconnected. There can’t be any towers down or service outages in my area because my other iPhone isn’t having this issue…I’ve n

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syaoran
Pillar
2 years ago
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dezmo907Speaker
asked in Coverage & Signal
How get better coverage at home?

Been living here for 14+ years and no network service (maybe 1 bar but not enough to make/receive calls/texts/data).  Wifi calling stinks and when power goes out (like last night) we are stuck in limbo.I did complete some “network issue” form on Sprint website but nothing ever happens…… how do we get better coverage? I thought we would with T-Mobile but not….  and I use a 5G phone (set on auto)…. Samsung s20 Ultra but my iPhone 11 has same issues here.

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2 years ago
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isagoldstickFirst activity
asked in Coverage & Signal
Can 5G Gateway N1 be installed outdoors in a weatherproof enclosure?

We have a 5G Gateway N1 device that works pretty well, but we do have weak signals at the moment and we also live on a hillside and probably do not get much benefit from the omnidirectional antenna system in the cylinder-shaped device.I am considering an outdoor installation in a weatherproof box that would have a short (<10m) conduit into our residence.  This should allow me to elevate the device a bit while also placing it away from our outer wall (though not that far).The connection would carry a grounded 120v extension cord as well as a RJ45 cable to connect with a WIFI router inside our residence.  The operating temperature limits on the device would seem acceptable, but I am considering a fan for ventilation.Does this make sense?  Has anyone else tried this?Thank you.

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2 years ago
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