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melissawilliNovice

asked in Coverage & Signal

Help! Just switched from Verizon now no cell service with TMobile

Ported over 3 numbers today - mine is still tied to Verizon somehow even though the rep on the phone ported over all 3 numbers. Gah! Can’t make calls or send messages. Any tips? Thank you!

8 days ago

JLjames61First activity

asked in Coverage & Signal

Laragest Network - I can't seem to make a call

I am visiting some friends in Washington State and I can't make a phone call, or send a text, or get the internet. What the heck? I thought T-Mobile has the largest coverage and it worked for the first 2 days I was here, now nothing.HELP!!jLjames61

8 months ago

yzwlwnhFirst activity

asked in Coverage & Signal

Range Extender

Is there a range extender that is compatible with the Gateway ? What is it.

7 months ago

Eth_barrFirst activity

asked in Coverage & Signal

how can tmobile open an account for me without my knowledge?

I just switched to tmobile after being with Verizon for 14 years. I'm shocked that the customer service agent that I talked to about plans actually opened an account for me during the call. I hadn't decided to join yet. When I finally did decide to go with tmobile and went to a local store, they said an account had already been opened for me 3 weeks earlier. The problem with that is, I didn't have time to get my payoff statement from Verizon before the keep & switch expired. Also the person at the store copied down my payoff amounts for all 4 devices before I canceled my Verizon service, bur apparently that does not satisfy the payoff statement requirement for keep&switch. So when I then canceled Verizon I couldn't access my payoff anymore and had to order it to be mailed. Tmobile really messed me up. I'm already ready to leave tmoble and I just got here. Wish yall were more organized/better at customer service. Verizon has outstanding service all around. I only switch bc I tho

3 months ago

GstackFirst activity

asked in Coverage & Signal

Iphone Siri Cannot Find My Location

About 6 weeks my internet connection was extremely slow but has since been resolved. Now I am having random incidents on my Iphone 13 where Siri will give a response of “I don’t know where you are” or “I can’t find your current location”. The only way to fix it is to go to the Maps or Find My apps which has my correct location.I went to my local Tmobile store and they replaced the Sim card but that did not resolve the issue. This issue does not seem to be occurring when I am on Wifi. They referred me to Apple who I am working with but they seem to believe it is an issue with the provider and not a hardware/software issue with the phone.Is anyone else experiencing this issue with Siri not finding their location? Its as if I am somehow losing location services sporadically.

1 month ago

Latrece51Novice

asked in Coverage & Signal

transferring service to another address

Hello I was wondering if I'm in the process of moving to another place am I able to transfer my Internet service to new address

3 months ago

morrisonbrettFirst activity

posted in Coverage & Signal

Exasperating Mobile Signal in Montecito, California

I wrote the following letter on Nextdoor. Can someone from T-Mobile PLEASE look into improving the coverage in Montecito, California? It’s really bad.--------------------Montecito is one of the most exquisite and affluent communities in California, across the United States, and globally. We shoulder these privileges through exorbitant real estate prices, hefty taxes, and high costs of living.Why, then, do we endure such abysmal mobile signal quality, riddled with frequent drop-outs across our community? Why is this part of the daily Montecito experience?This is a collective frustration. We all grapple with this exceedingly inadequate and feeble mobile signal that plagues all carriers within our cherished Montecito.The ramifications are numerous, including the critical issue of potentially being unable to access essential contacts and services during emergencies.I would bet money that I know how we got here. It went something like this:Mobile Carrier Companies (AT&T, Verizon, T-Mobi

3 months ago

Vanyard1First activity

asked in Coverage & Signal

Intermittent Internet (KCMO Area)

My network seems to be dropping all the time this past 3 days. Before the Home internet was working great. Is there an update my system is missing?

1 year ago

ChicoManFirst activity

asked in Coverage & Signal

5G Modem

I received my 5G modem, what do I do to go from the 4G to the 5G. Do I just unplug the 4G and plug in the 5G? If I do this will the 5G just start working?Thanks

1 year ago

DkeejeheinzFirst activity

asked in Coverage & Signal

Goodyear, Arizona cell signal

The cell signal in Goodyear is greatly less than normal. If there is an outage or tower issue, when will it be resolved?

6 months ago

lowilliHelper Level 1

asked in Coverage & Signal

HP printer not connecting to replacement 5G Internet Gateway

I just replaced my TMO Gateway with an updated 5G router. Now my printer and one of my Dell laptops won’t connect to the network. The printer provided a status sheet that indicated possible MAC address filtering. How do I log into the gateway? How do I find the MAC filter settings?thanksLo

7 days ago

gcockrellFirst activity

asked in Coverage & Signal

Issue sending and receiving message from another Tmobile user

I can’t text my sister in law and she can’t send a text message to me.We both have t-mobile.I get the message receiver unable to receive message - message blocking is active.We both have checked our settings and we receive messages from other people.Anyone having this issue?

5 months ago

gakivi137First activity

asked in Coverage & Signal

internet receiver resets

My internet receiver also resets often. The T Mobile store swapped out the unit. Said the silver can that I had was an old model with known connectivity issues. But, the new black unit that he replaced it with is actually worse. It used to reset once every 2-3 hours, now it’s more like 2-3 times per hour. T Mobile phone support told me first that it was a signal strength issue before the store guy blamed the equipment. The best signal strength that I can achieve is 2 bars which is weak. Maybe the phone support guy was right.

1 year ago

mamawsallyNovice

asked in Coverage & Signal

My 5G network

I want to cancel my 5G network without calling TMobile. ALways takes a long time to just get a agent and then they keep you on there trying to get you to change your mind. Any suggestions?

3 months ago

kkay2000First activity

asked in Coverage & Signal

Upper USB C socket on T-Mobile Gateway

On T-Mobile Gateway box rear panel, what is the upper USB C socket used for?

6 months ago

Nanee920First activity

asked in Coverage & Signal

can't be disconnected

I can't get a hold of anybody to let them know not as if my service is in Jeopardy but it cannot be disconnected due to medical reasons. And defibrillator need to access to the internet therefore the internet cannot be disconnected at any time.

1 year ago

SlippertoesNovice

asked in Coverage & Signal

losing connection

Seriously, thinking about going to another Internet provider every single day a lot of the systems that use Wi-Fi in my house I have to reconnect put in my password again and reconnect because it just doesn’t hold it and that never happened when I had another provider for Internet never I can’t even stand the hassle of that

1 month ago

ME TOOFirst activity

asked in Coverage & Signal

5 GB don't last in Mexico any more

I have been with t-mobile for MORE than 15 years. Never had a problem with data when I travel on business. All of a sudden I have to buy more data. then T-Mobile lies. 10.00 for 15 GB and now my bill shows 36.00 dollars. Why are you doing this to loyal customers…...MAD

1 year ago

HBHFirst activity

asked in Coverage & Signal

CELL Service FAILED AGAIN!!! 4 SIM cards, 10 times in a TMOB store to FIX the frigging thing. Then it breaks at the next upgrade

TMOBILE simply cannot deliver quality cellular service. That’s the bottom line.I cannot leave my home Wireless and RELIABLY switch to CELLULAR. That means no text, no phone, no maps, no browser - NOTHING!Phone becomes a TOY and not a TOOL, so I can play solitaire and take pics, but I can’t communicate or plot a route around traffic issues. 50 excuses - always something outside of TMOBs control, but this is a LIE! THEY are LYING about their coverage, and LYING about their issues! My tenant uses TMOB with an I phone (I have an S20x) and he has issues too - as soon as he leaves the house he has to find some other wireless connection to place calls etc. Seriously - DON’T SWITCH! You’ll regret it!

1 month ago

clbrz0425First activity

asked in Coverage & Signal

no internet

my internet says I am connected but no internet.. what would cause this?

11 months ago

jlkeel64First activity

asked in Coverage & Signal

Hot Spot

Can you set up a Hot spot in your vehicle that able to be connected to internet ?

1 year ago

just_a_guyRookie

asked in Coverage & Signal

Wifi Hot S

I currently have a large family and spend over $4,800+ per year on T-mobile. It use to be a great business. I have been wanting t-mobile home internet for years, since it was introduced. Still not available in my part of St. Charles Co. Mo. Even the home internet light is not available, because the towers available in my area. I am stuck with a hotspot that is worse than the dialup modems of the pass decades. I receive from 3.0 to 50 mbps on an inconsistent availability. On top of that it drops the DSN connection, many times a day. To fix this I have to power off and on the hotspot. I give up. And now they don’t even give you access to a real person. Just music and garbage. I have spent over an hour yesterday and never was able to talk to anyone. This morning I tried to wait for over 30 minutes and still no person. I give up. If anyone has a suggestion of how I can get reliable internet service I am interested. T-mobile hotspot is unacceptable. It has been that way for years. And

8 months ago

Kamlei23First activity

asked in Coverage & Signal

security system

How do you connect security system to 2.4 network

1 year ago

jford817First activity

asked in Coverage & Signal

several different issues that have been happening on several different devices that i have used

having issues with all the phones ive used on my tmobile account for a while now. my ip address is always saying 127.00.00 on each and every device I have used each device sometimes says no internet connection but ill be looking at some site and speaking on the phone that the screen that message is being displayed on whenever I am on a Google site there is a. portion of some message that always says that im using a special android package

1 year ago

Donnieb13First activity

posted in Coverage & Signal

internet

My single still shows week. On the app an intret box. I just called like an hour ago

8 months ago

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