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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,427 Discussions
  • 7,875 Replies
2427 Discussions
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m-theoryFirst activity
asked in Coverage & Signal
number associated with wi-fi account

I recently was able to get a verification code on my t-mobile internet device.  Is it possible to use that number to make phone calls

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gramps28
Pillar
2 months ago
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lilmissallieFirst activity
asked in Coverage & Signal
Losing service in the morning- Iphone 15

I also lose service in the morning between 10-11am mountain time.My imessage is on but still “waiting for activation” and it sends me the Error message in my text messages stating that “an error occurred and your account is signed out of imessage” This is coming with the new iPhone 15 pro, anyone else having this problem???

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L
1 year ago
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MODAMOFirst activity
asked in Coverage & Signal
Home internet

First 2 months amazing connection, it is month that I have on-off connection every few minutes, several times called they refresh the connection then after an hour things get back to worse connection, I work from home and things getting bad, any hope? or should I change to another company!!

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1 year ago
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Peter29First activity
asked in Coverage & Signal
sim card ability to be reactivated

8901240187 121653980

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gramps28
Pillar
4 months ago
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Goder-9840First activity
asked in Coverage & Signal
Connecting Printer to 5G network

Steps for connecting an HP Laser Jet Pro MFP M148fdw printer to a newly acquired T-Mobile 5G Wi-Fi?  Thank you. Goder

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7 months ago
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ChicoManFirst activity
asked in Coverage & Signal
5G Modem

I received my 5G modem, what do I do to go from the 4G to the 5G. Do I just unplug the 4G and plug in the 5G? If I do this will the 5G just start working?Thanks

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C
1 year ago
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So many liesRookie
posted in Coverage & Signal
SCAMMERS

LETS PUT TMAYBE OUT OF BUSINESS. THEY ARE SCAMMERS!

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S
1 year ago
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NadRookie
asked in Coverage & Signal
not working

I’ve had 5G mobile over 6 months now. Out of all that time, it’s probably worked about ½ the time. I’ve contacted support several times. Sometimes it’s been helpful, mostly not.It looks like it will never work.. How do I return it?

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Pillar
1 year ago
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Missing SprintFirst activity
asked in Coverage & Signal
Excessive Per Line restoral fees

Although there were issues with Sprint, they were more fair than T-Mobile is with their fees and Customer Service.Has anyone heard that there may be a class action lawsuit regarding T-Mobile’s $20 PER LINE restoral “junk” fee?

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Formerlyknownas
6 months ago
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JAZSJRFirst activity
asked in Coverage & Signal
no more credit card auto pay.. What a bad decision

What in the world is T Mobile doing. Who ever thought this was a good idea should be fired. I have been with T Mobile for over 25 years and have multiple lines , phones, tablets , watches including the internet service. This decision makes me so angry that I have invested some time in looking a Verizon. And Guess what … Time for a change . If you choose to stay with T mobile I suggest you stop auto pay, and have them go through the expense of sending you your bill in the mail, then wait for the friendly notice, by mail,  that it is due, then pay it with a credit card. Note that Autopay is a significant benefit to companies… like maybe $30 per month worth  :-) . It is definitely not intended to be a benefit to you . I hope the CFO who made this decision thinks hard about the loss of customers for a puny 2% fee to the credit card companies.  For me the loss to t mobile will be in the thousands per year….so short sighted !!  

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J
1 year ago
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Eddie333First activity
posted in Coverage & Signal
customer support,🦾👍 Ronilyn

Ronilyn= went over and beyond, 10/10

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3 months ago
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gakivi137First activity
asked in Coverage & Signal
internet receiver resets

My internet receiver also resets often.  The T Mobile store swapped out the unit.  Said the silver can that I had was an old model with known connectivity issues.  But, the new black unit that he replaced it with is actually worse.  It used to reset once every 2-3 hours, now it’s more like 2-3 times per hour.   T Mobile phone support told me first that it was a signal strength issue before the store guy blamed the equipment.  The best signal strength that I can achieve is 2 bars which is weak.  Maybe the phone support guy was right.

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1 year ago
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Ct12396First activity
asked in Coverage & Signal
what happenes to the speed

Good morning,I'm confused so when I'm using my internet, (also keep in mind i am hard wared to the router) my mps is all the way up to like upload 200-300mps and download 700mps but as soon as anyone uses it, it drops dramatically goes to 30mps upload and download 40mps and that's just one other person using it. I use this for my work and can't be dropping calls. Do I need to get an upgrade and if yes how. Because I have 3 tvs, 7 systems, and 3 phones that will be connected to it.

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6 months ago
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jford817First activity
asked in Coverage & Signal
several different issues that have been happening on several different devices that i have used

having issues with all the phones ive used on my tmobile account for a while now.  my ip address is always saying 127.00.00 on each and every device I have used each device sometimes says no internet connection but ill be looking at some site and speaking on the phone that the screen that message is being displayed on whenever I am on a Google site there is a. portion of some message that always says that im using a special android package 

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J
1 year ago
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TBrieaddyRookie
asked in Coverage & Signal
gateway connection

My gateway has always shown Excellent for the last 6 weeks. Last night it changed to good. Nothing has changed . Internet  speed is still very good. What happened?

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T
10 months ago
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JLjames61First activity
asked in Coverage & Signal
Laragest Network - I can't seem to make a call

I am visiting some friends in Washington State and I can't make a phone call, or send a text, or get the internet.  What the heck?  I thought T-Mobile has the largest coverage and it worked for the first 2 days I was here, now nothing.HELP!!jLjames61

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J
8 months ago
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yzwlwnhFirst activity
asked in Coverage & Signal
Range Extender

Is there a range extender that is compatible with the Gateway ?  What is it.

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7 months ago
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Big MamaFirst activity
posted in Coverage & Signal
Can't get calls from ATT network

I have been having the same issues as I have seen in different threads about ATT numbers not being able to be come into my phone.  The T-Mobile tech folks are saying that it is on their siide and that the call is not even entering the T_mobile network.  They call and the same message that this person is  not taking calls of that there is not a vm set up. Has anyone gotten a resolution from this?  I even changed from my Samsung to a iPhone (they said that would fix the problem) and it didn't 

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10 months ago
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jlkeel64First activity
asked in Coverage & Signal
Hot Spot

Can you set up a Hot spot in your vehicle that able to be connected to internet ? 

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J
1 year ago
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RichieC44First activity
asked in Coverage & Signal
hp officejet 4620

cannot get printer to connect to gateway

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N
6 months ago
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gcockrellFirst activity
asked in Coverage & Signal
Issue sending and receiving message from another Tmobile user

I can’t text my sister in law and she can’t send a text message to me.We both have t-mobile.I get the message receiver unable to receive message - message blocking is active.We both have checked our settings and we receive messages from other people.Anyone having this issue?

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6 months ago
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Scott H.First activity
asked in Coverage & Signal
Service issues.

I have 3 different phones on my plan.  All having issues with dropped calls or saying we are not on a network.  Past 12 hours our texts are not being sent or received.  

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S
7 months ago
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kkay2000First activity
asked in Coverage & Signal
Upper USB C socket on T-Mobile Gateway

On T-Mobile Gateway box rear panel, what is the upper USB C socket used for?

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K
7 months ago
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ME TOOFirst activity
asked in Coverage & Signal
5 GB don't last in Mexico any more

I have been with t-mobile for MORE than 15 years. Never had a problem with data when I travel on business.  All of a sudden I have to buy more data. then T-Mobile lies.  10.00 for 15 GB   and now my bill shows 36.00 dollars.  Why are you doing this to loyal customers…...MAD

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1 year ago
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Donnieb13First activity
posted in Coverage & Signal
internet

My single still shows week. On the app an intret box. I just called like an hour ago

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D
9 months ago
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