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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,371 Discussions
  • 7,750 Replies
2371 Discussions
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MishjFirst activity
asked in Coverage & Signal
prepaid SIM

We are travelling from the UK to Los Angeles for 5 nights and then down onto Cancun for 11 nights at the end of June.  As we will need our phones for Google maps, finding restaurants/ leisure activities etc, I am trying to find out if my Google pixel 5 will work on the T mobile network, and what options are for buying a local 30 day SIM card with sufficient Data.  Many thanks. 

1
drnewcomb
Pillar
2 years ago
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corvairbob65Learner
asked in Coverage & Signal
t mobile internet question

a couple of years ago i got to test one of those what some call a trashcan 5g internet device. it seemed to work well but i could not see my cameras thru it when i was gone, so i sent it back.so now being they ahve had a couple of years to perfect this unit have they ever got them so you can see your security system when out of the home and gone? also i was at the t mo store the other day to see if the could help me get my metro phone working and they talked about a new 5g modem, so is that new modem any better and is it the same price for using as the trash can unit?today i was on the t mo site and typed in my address and it said I'm now not in the coverage area and i can see the 5 g tower out my back door. when i had the trash can there was a lot of talk of this not working for out of the home type use mostly for security cameras. as that would be the most one would need to see back into the home for. it would be pointless to have this service and then pay for cloud service for camer

2
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2 years ago
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LaurieKohn07First activity
posted in Coverage & Signal
helpless

I finally convinced my husband that we needed to stop with straight talk and go to T-Mobile. We spent several hours in Mankato on Saturday so the phone to get set up. My husband has medical devices hooked to his it is imperative that he have a good signal which we were promised we would. Next day I go to work and I have no signal in my workplace. I call and I was told to come back that it could be a bad Sim card since I had already tried all the other options. I go in and there’s a setting on my phone that was not supposed to be set up so they fix that they gave me a new Sim card and we hoped that would be it. Next day I go to work no signal, nothing, I can’t even send a text message. I called and I told him what’s going on and I said the person I talk to  last night said I’d probably just need a new phone so this is what I’m gonna do, come over there tonight and get a new phone.  I go there and there’s a very nice girl that was trying to help me but I don’t think she had the knowledge

3
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2 years ago
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pc2024First activity
asked in Coverage & Signal
TMobile Internet

How do I get the TMobile internet canceled. Service is not that great.

1
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2 years ago
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Nosignl2daysFirst activity
asked in Coverage & Signal
My TMobile Home modem will not connect at all 2 days and counting

I just read some posts about the modem overheating. Tech support says they are working on the towers and it may take a week or two for me to get back online. I just unplugged my modem, it was warm, tho in a well ventilated air conditioned room, its unplugged, letting it cool, I will restart it and try to connect after 30mins of direct ac cooled fan to see if it can connect.

2
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2 years ago
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summer7476First activity
asked in Coverage & Signal
LG IMS HAS STOPPED HELP ME PLEASE

Need help with my stylo lg phone the LG IMS HAS STOPPED 

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2 years ago
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CptDondoFirst activity
asked in Coverage & Signal
Traveling in Alaska for 110 days

I will be in Alaska for 110 days this summer.  I know this means I’ll be roaming on GCI unless I’m on wifi. My question is this - if I keep my phone off or on wifi only most of the time, will TMobile cut me off at 90 calendar days? Or will it only count the days I am roaming? In other words do I need to “check in” on a TMobile network to “reset” the clock?  I’m not really sure how this is supposed to work.

1
drnewcomb
Pillar
2 years ago
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tharnFirst activity
asked in Coverage & Signal
New fun

Anyone else getting System UI not responding on top of IMS keeps stopping now?

1
F
Pillar
2 years ago
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BeatlebobFirst activity
asked in Coverage & Signal
my apps are continually crashing on my phone

In the last two weeks the apps on my phone are continually crashing. What can I do to prevent this?

1
drnewcomb
Pillar
2 years ago
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Bikini1First activity
asked in Coverage & Signal
trouble receiving photos in text messages

When a friend texts me a photo, I get no notification. When I discover the message, I have to download the photo and it often does not download over wifi, only 5g. I often don't discover the message until days later and by then the download period has expired. I have an LG velvet. Please help!

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gramps28
Pillar
2 years ago
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JimmyJimFirst activity
asked in Coverage & Signal
5G Gateway not asking for password

After setup of 5G Gateway Wi-Fi and creating a username and password initially with my phone, all of my other computers were somehow connected to it automatically. I never selected it or put in a password which means other people will access it. How do I fix this? Thanks

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J
2 years ago
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svendahlFirst activity
asked in Coverage & Signal
HELP - Pixel 4a Not receiving texts from some Verizon customers

I have a Pixel 4a and realized that I was not receiving texts from friends of mine that have Verizon. I upgraded SMS app, made sure none of those people were blocked, did a factory reset on my Google phone. I am able to send those people texts and they receive them. I'm there and when they reply to me they think that they have sent the text correctly. They do not realize that I am not able to receive since the text appears delivered on their end. I am able to call and receive calls from them. I have spent hours talking with T-Mobile reps and escalated tech support. They have done all kinds of resets on my phone that they can do from their end. I have spent hours with Google support and they cannot figure out if it is the phone or not. According to them they do not believe it is.  I have also talked to Verizon reps in the store and they have not heard of this problem. Has anyone faced this problem?  Do you have suggestions to help this prob?

3
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Pillar
2 years ago
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KDowneyFirst activity
asked in Coverage & Signal
No cell phone service in New Port Richey Fl 34654

I have been on the phone with Sprint/T-Mobile customer service, technical support, and hung up on or can’t hear me during conversations with them for the last two days. As soon as I hit my neighborhood area I have no cell service nor can I get Internet on my cell phone. I’ve been told the tower is down for the last two days and nobody has an explanation or a timeframe of when it will be fixed except ASAP. This is very frustrating and I am one day away from dropping this company and going to Verizon. This is unacceptable my husband has lost multiple leads for his business due to this . I need an answer right now of when my service will have more than one bar located on my phone. I can’t even open an app or listen to music on my phone when I take my dog for a walk and that is unacceptable I am furious right now. The only way I can do anything is if I’m on Wi-Fi  I pay way too much money on auto pay every month to go through this. I have done everything the technical help department has a

2
drnewcomb
Pillar
2 years ago
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IndyJasonFirst activity
asked in Coverage & Signal
5G Super fast download no upload

Hello,My Tmobile 5G is practically unusable due to the fact that i have practically 0 mbps upload speed.My latest speed checks were giving me 450+ Mbps download and .19 Mbps upload for 5G. When I turned off 5G my download was 108 Mbps and 8 upload which actually performs much better. What is up with 5G? I know upload speed are not nearly as critical as download but you have to have at least some upload? .19 Mbps? This makes it unusable and I question the value.

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2 years ago
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ShiremantFirst activity
asked in Coverage & Signal
Busy Road - 1 mile TMobile dead zone

I have a very specific question re: coverage in Oregon City, OR 97045.  Redland Road is a busy road that is highly travelled. For at least the past year any call I am on while driving on Redland Road drops about a half mile before the cross street of Ferguson Road and there are no cell service bars for approximately the next mile on Redland Road.  Can this be addressed? Please?

2
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2 years ago
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HunterCreekAzcustomerFirst activity
asked in Coverage & Signal
ArizonaCustomer

The HunterCreek-Christopher Creek, Arizona area has 5G T Mobile cell service, but we really need T Mobile home internet, which is now available in Payson, Arizona, about 18 miles away. How can we encourage T Mobile to upgrade our tower to provide home internet services?

1
drnewcomb
Pillar
2 years ago
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wontcallbackFirst activity
asked in Coverage & Signal
In some places I can call, but have no Internet call

several places I’ve found where I can make voice calls, but cannot do anything on the Internet.Sometimes turning off wifi helps, but I feel the phone should be able to manage that one its own.Other times even turning of wifi doesn’t help, just today I ran into this issue, my S20 FE showed 3-4 bars of 5g, but couldn’t even connect to Google’s homepage - I did make a voice call with no issues.  Software is current, battery saver off and all the other checklist items - also we are usually on wifi so use very little of our allotted bandwidth.  Same behavior happens with my wife’s and my daughters phones.  This isn’t anything new, just the first time I’ve asked anyone else.

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drnewcomb
Pillar
2 years ago
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jocelynyayaFirst activity
asked in Coverage & Signal
Not receiving new voicemail notificationsI had

I stopped receiving new voicemail notifications a couple of months ago when I noticed that I had not received any voicemail. When I dialed “1” to get into my voicemail, I was surprised that I had numerous new voicemails. I called Tmobile, was ont he phone with tmobile support ofr over an hour and got no where. They had me do all kinds of trouble shooting and checking settings. They said I needed to contact Apple. I made an appointment with the Apple Store. They checked all the setting which are correct and told me they didn’t think its a phone issue.They did get it working for a few days. I was receiving new voicemail notifications but they were hours delayed.I went to a local T Mobile store, upgraded my phone to the 10 Pro Max. I explained my issue. They said I needed to call T Mobile support. This time ask for a higher level tech support for voicemail. The tech support person spent over an hour with me, again, trouble shooting. Got nowhere. She said she has to open a ticket to have t

3
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2 years ago
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Thinkt8nkFirst activity
asked in Coverage & Signal
Tmobile Network

What is going on with the network? I am unable to do anything text, call, web. My 4g or 5g signal sign is not populating.  I have restarted it, ensured it is in airplane mode, verified the network is on auto and the phone bill has not been late and is paid.

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syaoran
Pillar
2 years ago
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herbcarmFirst activity
asked in Coverage & Signal
No phone service.

It seems like there is alot of down time lately for phone service. why is that?

1
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2 years ago
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dbennettnowFirst activity
asked in Coverage & Signal
Asus Zenphone 8 problems on Tmobile?

I purchased four Asus Zenphone 8 phones this last Christmas.  The compatibility checker shows they are fully compatible with the Tmobile network, but my family has nonstop dropped calls in the three different metro areas where we spend most of our time (Denver, Fort Collins, Cheyenne).  Additionally, the receiving phone will often not ring, especially when at home, and even when there is plenty of signal.  I am at a loss and very close to quitting my nine year relationship with Tmobile.  

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drnewcomb
Pillar
2 years ago
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mjohns2839First activity
asked in Coverage & Signal
New Phone, New SIM, but no phone service need prorated bill 4108318964

New Phone, New SIM, but no phone service need prorated bill.

2
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Pillar
2 years ago
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ibugu2First activity
asked in Coverage & Signal
VPN app won't work on cellular network

I have to log into an app for work through a VPN on my phone and I can’t get it to work on cellular data . I am using an iphone, it will work if I am connected to a wifi network but not on cellular data. I log onto the VPN app and shows connected, but then when I click on the app that I need to use it fails every time. Is there a way to fix this? Didn’t know if its a security thing with T-mobile  or not, it will work find and the Verizon or ATT networks on other phones I’ve tried.

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2 years ago
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goochFirst activity
asked in Coverage & Signal
5G iPhone

Will upgrading to a 5G phone improve my cell reception? I have been sadly disappointed with my T-Mobile service. I am willing to try some other options before I consider switching carriers.

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2 years ago
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Asha0040First activity
asked in Coverage & Signal
Please Help

My phone was stolen on Saturday and I have had to to pay to get a new one but the new one hasn’t worked properly since I got it. I can’t receive messages, calls, etc and I paid the bill and the number is still active so what could be wrong? I even made sure the SIM card was in properly and wasn’t messed up. I barely have free time and I’ve spent the last few days that I do have going back and forth to T Mobile stores trying to figure out what’s wrong with my phone. Please help me. I haven’t had a phone for a week now and I take the train. I feel unsafe and nervous whenever I’m not connected to Wi-Fi, which is any time I’m traveling. 

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syaoran
Pillar
2 years ago
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