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Coverage & Signal

Discuss our 4G LTE & 5G networks

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  • 7,760 Replies
2375 Discussions
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MSalterFirst activity
posted in Coverage & Signal
Daily (Random) SEVERE Slowdowns

It is becoming absolutely ridiculous … Unable to even do my basic work functions for 5 or 6 hours every single day … Installed a new Mesh AP for the house (nearly $500), purchased and installed a new router ($275) and setup external Yagi antennas ($175) … averaging -72db RSRP (4 bars - sometimes 5 on both 4G AND 5G) … USB Cooling Fan on the modem and disabled all WiFi on the Nokia unit. The unit has nothing to do but talk to T-Mobile. MTU set at 1420 (as per tech support suggestion) … We were completely down for 9 days (Zip code 34266) while they setup their High Capacity tower. Last fall the speeds were fantastic, since their “upgrade” -- NOW it is terrible. Completely unusable at certain times of the day with not even a basic Skype call working properly.At 10:17PM Eastern on 10/14/2022From my router ... Before the local tower upgrades… This is completely unacceptable ...

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2 years ago
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starlite59Rookie
asked in Coverage & Signal
buying unlocked phones from china

I just bought an OPPO find n from china. It is 5g, 4g, LTE. for now it works fine. Tmobile at the store said once it gets rid of 2g network in July those phones would not work anymore. ibut when I asked the seller. They said yes it will. Is this true

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2 years ago
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Cdonaldson41First activity
posted in Coverage & Signal
home internet not qorking

I'm having issues connecting my devices to the internet.  The network isn't even popping up. What can I do to make it work?

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2 years ago
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SouthPhillyPTFirst activity
asked in Coverage & Signal
E-Sim Loses Signal

Good day! I have 1 physical sim and 1 e-sim both active on my iPhone 12 Pro Max. For the past several months, my E-sim has been losing signal on a daily basis. This also happens multiple times during the day. To correct this, I would manually switch the E-sim off and back on. This is such a hassle and it also impacts the ability to receive calls and text messages. The physical sim (line) does not lose signal at all. I am unsure what is wrong and why this is happening. Any assistance and guidance would be appreciated. Thank you.

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1 year ago
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JameswobjsFirst activity
posted in Coverage & Signal
5G UC 4 bars, "unlimited premium data " but network so congested its unuseable.

Last might I had a very important video stream I had to be on, the call of a lifetime. I am on magenta max, with unlimited premium data, no deprioritization. My phone shows 5G UC with 4/5 signal bars, yet embarrassingly, my network could not handle the stream. When I do a speed test, half the time it won't connect, when it does the jitter is extremely high, meaning the ping is going up and down wildly second by second, the download speed is anywhere between 20Mbps-140Mbps, but the upload speed is almost non existent. It's anywhere between 0.0-1.0 mbps, .2, .04, .02 etc.How embarrassing, we have to cancel the entitr event, and why? Because I'm on the T-Mobil network. The network at my home is ALWAYS congested during peek hours, but it's usually not quite this bad. The only thing I can think is that they have been giving away so many cheap $100 phones on the metro network. Yes, I've heard the trick and yeah sometimes when the network slows down I can switch to the 4g lte and get a moment

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10 months ago
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Dmitry SFirst activity
asked in Coverage & Signal
Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems

ProblemMy phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a “Not registered in network” message appears. The internet connection does not disappear. I can even be watching a video in great quality using my mobile internet, while for someone who tries text/call me, I appear out-of-network.Restarting my phone, fully recovers the ability to call and text. I even receive SOME missed text messages that were sent to me while I appeared “offline” often in messed up order and minutes apart. However, some of the texts never reach me which makes things even more confusing.I can’t tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my hand actively using internet and watching videos, I have a

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4 months ago
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willymcaRookie
asked in Coverage & Signal
Data usage for radio listening

How does listening to Sirius XM or Pandora affect my data usage?  Am I likely to incur extra cost if I have “unlimited” data?

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1 year ago
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UpNorthFirst activity
asked in Coverage & Signal
NO Service Oscoda, MI 48750

Cannot get service in Oscoda, MI 48750 since ~9pm ET Wed 3/11/2022Using WiFi on phone, but cannot make WiFi callsWhen will towers come back up

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2 years ago
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Krk1030First activity
asked in Coverage & Signal
Prepaid Unlimited plan slow data speeds

I have had a prepaid unlimited data plan with TMobile for several years and it always worked great. I could stream live sports no problem. My speeds would only go down when I went over the 50GB.At some point last year it seemed to change. Certain streaming apps would buffer all the time making games unwatchable. I figured it was an issue with the app but now more seem to give me the same trouble.I thought it could be an issue with my device so I bought a new one, and now it might even be worse. Do prepaid plans get worse speeds than other plans now? What could be causing this?

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gramps28
Pillar
2 years ago
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DepMike82First activity
asked in Coverage & Signal
Automated Voicemail

My wife doesn’t want her name on her voicemail, she just wants the computer to read her number and to ask to leave a message. Is this possible, and if so how do we set it up?

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gramps28
Pillar
2 years ago
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CaliwolfFirst activity
asked in Coverage & Signal
N200 5G 1+. Sucks !

Well I have this N 200 5G OnePlus and this phone is horrible the last two months now I cannot get on my internet I work from home I cannot use my hotspot I found out my family has been sending me text messages which I have not received I did receive one message the other day there was two weeks old if an emergency happens and I lose a loved one I'm going to be extremely upset not being notified as soon as possible because of this phone service I would never recommend this phone I'm very upset with T-Mobile because they constantly have not given me the proper reason why it's happening they've got two excuses they're working on the lines and towers out here LOL well now what your excuse I am very upset with this I have not been with you guys long and it's sad that all I have to do is complain I really hate having to be a Karen but when you work from home and you have bills to pay it's very upsetting when your equipment does not work proper so how about some help anybody else have an issu

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2 years ago
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JohnCNAFirst activity
asked in Coverage & Signal
S22+ Drops 5G when WiFi is enabled

On my Samsung S22+, I notice that when I am on my home Wifi, it only shows 5 bars for the cell signal as if I’m only on 4G.  As soon as I turn off WiFi, the cell signal display shows 5GUC.  If I turn WiFi back on, the 5GUC display goes away and just shows bars only as if I’m back on 4G again.Is it actually dropping from 5G to 4G whenever I’m on WiFi, or is this just a display glitch?

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2 years ago
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achicoryRookie
asked in Coverage & Signal
sim card

I have a 4G compatible phone but the sim card I am using is from before 4G. Will I need a new sim card when 3G shuts down?

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drnewcomb
Pillar
2 years ago
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PackerBackerFirst activity
asked in Coverage & Signal
How do I request a tower/coverage?

I’ve been using Sprint/T-Mobile for many years now and will be moving in the near future. The data speed and coverage over this time has been great, but the area that I will be moving to has a coverage problem. Being in that area first hand and looking on the map I have noticed this issue. The area surrounding where I will be moving has great service 4G LTE & 5G, but for some reason the specific area I will be moving to has no coverage! I’ve called Customer Support and there was nothing they could do on their end. With this, I was wondering how would I request coverage or a tower for the area we will be moving? I would love to stick with T-Mobile heading into the future as I have had no issues thus far. Thanks!

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Pillar
2 years ago
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chla07First activity
asked in Coverage & Signal
Pixel 6 update?

Has anyone gotten the March 2022 pixel 6 update yet? This wifi issue is ridiculous. Using up my data because this phone sucks at wifi!

2
tidbits
Pillar
2 years ago
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tamarfowlerRookie
asked in Coverage & Signal
NO LTE SERVICE

Switched to TMobile yesterday from Verizon.  The Ipone 11s (2) on my account are not accepting LTE service.  Will not load anything unless connected to wifi.  I’ve tried everything I can find online and still won’t work.  Not happy with Tmobile so far;-(

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2 years ago
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StebbieFirst activity
asked in Coverage & Signal
in and out

My network goes in and out every 2 seconds

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2 years ago
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SlavaFirst activity
asked in Coverage & Signal
help

Good day. who can explain. bought seven cards in Poland activated, used for a few days, then went to Germany, and here I do not hate to join the network only emergency calls

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syaoran
Pillar
2 years ago
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JasonEarlFirst activity
asked in Coverage & Signal
Using a TP-Link m7350 in the USA

Dear reader, Me and my girlfriend are planning a trip in which we travel from New York to San Fransisco. During this trip, we would like to use a Mi-Fi router, namely the TP-Link M7350, which supports the following bandwidths:4G: FDD-LTE B1/B3/B7/B8/B20 (2100/1800/2600/900/800MHz)3G: DC-HSPA+/HSPA/UMTS B1/B8 (2100/900MHz)2G: EDGE/GPRS/GSM Quad Band (850/900/1800/1900MHz) Is it possible to use a T-mobile prepaid sim card in this device? We don't mind if we can only use 3G in stead of 4G.Many thanks!

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drnewcomb
Pillar
2 years ago
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WdmccrackenFirst activity
asked in Coverage & Signal
text URL

Is there a URL that can be used to send a message to my phone from a computer?  I’m trying to set up a remote notification function in an app that monitors a boats anchor. Aquamap is designed to send a message if your anchor lets the boat drag outside a designated distance from gps coordinates. This function would allow me to monitor the security of my anchor while taking the dog to shore for relief. 

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drnewcomb
Pillar
2 years ago
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Ken98045Learner
posted in Coverage & Signal
S22 Ultra & Wifi Calling Doesn't Work Correctly

I was using an S21+ on T-Mobile using Wi-Fi calling preferred for over a year very successfully.  I purchased an S22 Ultra and turned on Wi-Fi preferred.  Here is what I’ve experienced.  In about 65% of my calls the first 5 seconds to a minute are VERY, V--E---R---Y   S---L---O--W.  Speech is slowed down very significantly and shifted dramatically to the base side.  This makes interacting with commercial phone response systems difficult to impossible.  This happens even calling T-Mobile 611/customer service. After this first period wi-fil calling seems to settle down and work correctly.  IF you can get past the problem portion of the call. Again, this problem NEVER happened with the S21.  I don’t know if this is a Samsung issue or a T-Mobile issue.  If this happens to you please report it and request a trouble ticket number.  If enough people report it maybe the problem will be corrected.

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2 years ago
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claureichelFirst activity
asked in Coverage & Signal
I'm not getting calls

This has been going on for a 3 weeks now. I don't get a lot of calls. I talk to people, they say they call me but I don't hear the phone ring. I don't even receive their voicemails. They say that it does not ring and says “Were sorry, your all cannot be completed at this time.” This is a HUGE problem. Is there anyone else having the same problem?

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2 years ago
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KbraucherFirst activity
asked in Coverage & Signal
Trouble getting my texts on a Nokia X100

My phone acts like it’s on DND mode. However I’ve never used DND and have gone through all setting, including developer options, to make sure messages are always pushed through both SMS and Messenger messages. Its almost like the phone receives it but then doesn't make the sound until 20 minutes later or until I open the phone.  I have replaced my SIM and have reset my network connections as well.  Only other thing I can think of is that maybe there’s a receiver of some kind thats bad in the phone itself.. Any have any ideas or had the same thing happen? 

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syaoran
Pillar
1 year ago
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skndlsjattFirst activity
posted in Coverage & Signal
Unable to access YouTube, IG, NetFlix on mobile data

Just got my son a new Samsung S22 as we thought his old phone was the issue as he’s unable to access YouTube, Netflix, Instagram, etc. while on mobile network. It works fine when we are on Wifi. Also, data is working as we are able to search via google and also ran a speed test which shows up fine. The T-Mobile support person assisting us while I was on a call with them over an hour could not figure it out either and said he was going to escalate the issue. Still have not heard anything. Any thoughts on what can be driving this?

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1 year ago
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LadyJFirst activity
posted in Coverage & Signal
Limit Data for a Child

Has t-mobile figured out a way to turn off/on data on a child’s phone.  Family Mode is useless as it still allows a child to use data via mobile Hot Spot.  If there is no way to do this, then it looks like I will have to switch back to Verizon.  I was hoping not to have to do that.  

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gramps28
Pillar
2 years ago
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