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Coverage & Signal

Discuss our 4G LTE & 5G networks

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  • 7,765 Replies
2379 Discussions
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CarrieandjaseFirst activity
asked in Coverage & Signal
google pixel 5g. can i turn off 5g?

So I just bought a pixel 6 from T-Mobile. My old phone has 5G but I have  turned it off and turned on the 4 G. I'm just not into getting my brains fried out by 5G right? I didn't realize the 5G was right there in the name of the phone. So, I'm hoping I can still turn it off or opt to use the older technology. Thank you in advance for your replies.

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2 years ago
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kbeat2Rookie
asked in Coverage & Signal
Coverage and signal keep changing

Just wondering if anyone else is not loving the new 5G system like I am. We had to get new phones because of the old 3G system going away so we changed carriers and phones and went with T-Mobile because they showed 5G coverage everywhere we needed it (House, work, cottage). Well, so far the reality has been far different than the promise. We both get worse coverage with our new plan/phones than we used to, even though we were on the old Sprint network before. We seldom see 5G, mostly LTE (But even showing that most times we can’t get a page to load) and sometime EDGE with a signal strength of about -119. This morning my phone was showing Edge but with 5 bars and a signal of -51, I thought maybe something was updated, but no, an hour later it’s back to -119 and LTE. How can my phone be set to AUTO, be on the same network as before and get worse coverage ? I NEVER saw EDGE coverage on my old phone. Today I got an E-Mail from T-Mobile asking me if I am enjoying Netflix on my phone, like I

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Pillar
2 years ago
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BurbillFirst activity
asked in Coverage & Signal
5G Gateway

Is 2 bars too slow for this to be used? I have moved the device all over the house even went outside. No more than 2 bars.

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2 years ago
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furmom43First activity
asked in Coverage & Signal
Houston outage 77018

Cell service is terrible. Can only hear about ½ of others at most. Lots of fun when trying to hear what is going on with loved one’s cancer plan. I can’t figure out what the issue is. Our internet was down today also, thank to Comcast. I rebooted phone, turned off BT, WiFi calling, nothing helps.  What’s the problem, T-Mobile?

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tmo_mike_c
Community Manager
2 years ago
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jkostoFirst activity
posted in Coverage & Signal
TMobile LG G6 H872 and 3G shut down?

Will my TMobile LG G6 H872 stop working when 3G is shut down?

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2 years ago
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amit77First activity
asked in Coverage & Signal
My phone lacks the bands that T-mobile uses. What can I do to fix it

I bought red magic 6 smartphone. I had no idea that it lacks the crucial bands needed for t-mobile. The bands it has are A+NSA: compatible with both standalone and non-standalone modes   5G: NR n41/n78 2G+3G+4G： GSM 2/3/5/8 WCDMA B1/2/4/5/6/8/9/19 CDMA/EVDO BC0/BC1 TD-LTE B34/B38/39/40/41 FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19 /B20/B26/B28/B66 It does not receive any calls. But I can make calls from it. It goes right into voice mail even if my phone is on. I am annoyed with this because this was a 700 dollar phone. And now its been 6 months of purchase. Can T-mobile adjust its bands so that my phone can have the ability to receive calls too?

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syaoran
Pillar
2 years ago
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frac999First activity
asked in Coverage & Signal
5G map

I am a new customer to Tmobile and changed over from Verizon due to cost and same coverage as verizon, Well after two months I wish i had not changed due to service. There 5 G map is very incorrect for service. I have two residents and at the one in town has 1 bar and the one in the country has 0 service which shows to be on the edge of service. Even the main roads that show service have 0 service. We were told when we signed up that they were adding 4 new towers in those areas which really sold me on changing but now finding out there are not ant coming to those areas where verizon has service.

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tmo_mike_c
Community Manager
2 years ago
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czaremboFirst activity
asked in Coverage & Signal
Blanket signals on the hills where houses are rather than the valleys with the cows and corn?

I live in a suburban to rural part of western Washington state.  It’s called the Lakewood area (between Stanwood, Arlington, Smokey Point and Tulalip) There are many homes that surround Lake Goodwin, Lake Ki and other smaller lakes..  T-Mobile has some excellent tower sites, but is lacking sufficient bandwidth to reach much of this area with 5G UC.  The area is definitely residential.  To this point, T-Mobile has captured fairly well the busy I-5 corridor to the east, but it has also captured some fairly sparsely populated areas, areas near Stanwood and Island Crossing where corn and cows predominate, rather than where people populate.I’m hopeful that these more populated but underserved residential areas will receive some extra attention in the near future.   The service keeps getting better, but is just out of reach for some.  

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2 years ago
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superjmcpFirst activity
asked in Coverage & Signal
Outage in Charlotte, NC 28204?

My Wi-fi is working but neither my iPad nor iPhone will pick up/connect to it and clearly data isn’t working because I cant access any (no Google, YouTube, Spotify, Bank, Apple Store etc.) Is there a tower down or something? I also call TMobile customer service and keep getting cut off or told to call back later. 

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tmo_mike_c
Community Manager
2 years ago
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AuntBammFirst activity
posted in Coverage & Signal
Wi-Fi Tower

I need to temporarily relocate, can I bring my wi-fi tower with me? It's a few miles across town.

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tmo_mike_c
Community Manager
2 years ago
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beth14513First activity
asked in Coverage & Signal
Network - continuously - doesn't stay connected

This is a long one - this has been ongoing for almost a year now. At work - I no longer stay connected to the T-Mobile network. I had NO issues with network connection before the big “5G” roll out while at work. The last conversation with a T-Mobile tech person - was to send me a phone that did not have “5G” capabilities. No change - I miss calls, texts, etc. while at work. The phone kicks me off the T-Mobile network ALL the time while at work. In fact, I can’t make any calls out from my cell phone right now. In order to verify information - I had to use my email that I could access on my work computer. I have moved past frustration and now I am the anger part - I am paying a bill for services that I can only use in certain areas! And I don’t care what Dolly had to say about T-Mobile during the Super Bowl - in my opinion - she is representing a company that cannot resolve my network connection issue while I am at work. I can’t contact any body right now at T-Mobile for assistance becau

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2 years ago
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Lesly2021First activity
posted in Coverage & Signal
Clock on my phone changed to pacific time

Hello, yesterday when I was at work all of a sudden my time changed on my phone to pacific time. Even on my parents phones as well. The only one that didn’t changed time was my sister’s phone. It also keeps on showing Emergency Calls only as well. Dont’ know what might of happen but the time is off. Thank you.

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drnewcomb
Pillar
2 years ago
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Andy DiamondFirst activity
asked in Coverage & Signal
Full bar but data not working

I have full bars of service but data does not work. It hasn’t worked for 2-3 weeks. It used to work but suddenly stopped working. It doesn’t work anywhere I go. I can search on safari, call and text but when I click a link it says “Safari cannot open the page because it could not establish a secure connection to the server”. I also can’t use apps. I’ve tried resetting network settings, restarting phone and getting a new SIM card. How do I fix this?

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2 years ago
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SummerlovespanchoFirst activity
asked in Coverage & Signal
E911 adress update in order to use wifi calling

I have recently switched phones to the new pixel 6 and now I am unable to make calls using wifi. I have gotten a notification saying I need to update my E911 address but when I try to do so from the TMobile website, it will not even let me change the address. How can I resolve this issue so that I can use wifi calling again? Thanks in advance. 

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syaoran
Pillar
2 years ago
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solar flyFirst activity
asked in Coverage & Signal
Virgin Islands Coverage 2022

I will be moving to the US Virgin Islands soon and currently use TMobile. Does anyone have a sense of how effective TMobile service is on the St. Thomas, St. Croix, and St. John? Im looking for information pertaining to the last couple years. The last post I see on this topic is 6 years old. Thank you!

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2 years ago
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magenta8470448First activity
asked in Coverage & Signal
can i update sim card online

can i update sim card online

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gramps28
Pillar
2 years ago
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YourAmigo_PhilFirst activity
asked in Coverage & Signal
Travel to Colombia

Hello, I am spending one month in Colombia and want to make sure I have the best plan with T-Mobile. I currently have the One Plan.Does the One Plan include Unlimited Calling and Messages to and from my phone while in Colombia without additional fees? Does it provide internet service without additional fees? Do I need to use wifi calling? If not, which plan would be better for me? Thanks!

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drnewcomb
Pillar
2 years ago
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Judy HFirst activity
asked in Coverage & Signal
service tower

Whom do I contact to make land available for a service tower in my area? There is a mountain between my home and the nearest tower. I have sufficient space that I can make available to erect a tower on this side of the mountain. I am tired of paying for service that I have to use a competitors wifi and internet connection and pay them as well.

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2 years ago
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jjwank56First activity
asked in Coverage & Signal
wifi and land line how much?

how much for wifi and land line phone?

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2 years ago
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guillenmlFirst activity
asked in Coverage & Signal
Samsung watch over seas

I am about to deploy over seas for an extended period of time. I just recently switched over to tmobile and I included a watch line. How is this going to effect the watch being over seas. Namely I don't want to be charged extra for what it's doing now. Is there a way to just make it do everything except cellular service? Still receive notifications and such when paired with Bluetooth? 

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syaoran
Pillar
2 years ago
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FitzlaurieFirst activity
asked in Coverage & Signal
how to activate SIM without being able to call cosumer service

Hi, lost my phone so I ordered a new SIM card and am trying to set up on an old phone I have. Everything on the website about activating my SIM card sends me to the “contact us” page. But I don’t have the ability to call because my SIM card isn’t active!!! How do I activate my SIM card without being able to call costumer service? It is not a new phone, so when I power off, insert sim, and power on, it doesn’t give me a set up page. 

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gramps28
Pillar
2 years ago
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ashley21616kelleyFirst activity
asked in Coverage & Signal
frequency

My wifi supports 2.4 GHz and 5 GHz., I have cameras that have to be on 2.4 GHz. How do I separate the two frequency's so I can connect my camera's? 

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2 years ago
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DaveMudraFirst activity
asked in Coverage & Signal
NO INTERNET after converting to 5G

I bought a new iphone13 from T-Mobile and I could not get any internet all around my neighborhood in Los Angeles County even thought their coverage map shows full coverage.  T-Mobile tech support could not solve the issue and finally sent me a replacement phone.  That replacement phone had the exact same issue and after much time with tech support T-Mobile admitted this was an issue on their part and a supervisor would call me back the next day.  I have never received that call and I have reached out numerous times and finally told them to return my old iphone SE which they said they would do within 24-48 hours but they never did.  I’ve reached out to them several more times but am all but ignored.  Why would 5G cause a worse connection than 4G?

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2 years ago
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NokiaG50First activity
asked in Coverage & Signal
De-T'ed

I was configuring my Nokia G50 to deactivate receiving voicemails. While doing so, I noticed my 5G phone was listed in my home network’s area as connected 2.5G service, which it wasn’t before. I re-selected 5G, and all seemed well. Until, I turned my phone on again later. Whereas, previously, it always in the upper left corner verified I was a T-Mobile customer,  suddenly it was indicating I was on AT&T. My SIM is T-Mobile, and always was from the time I got the phone, and signed up for T-Mobile. Why is it telling me it is AT&T now?

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2 years ago
ODKNY
ODKNYFirst activity
asked in Coverage & Signal
Data doesn't work for some service Facebook, Instagram,Viber, What's Up, Amazon!!!

I still have no data. Going on 3 weeks now only You Tube working! Can you check please what's going on with my phone number! Thanks

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2 years ago
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