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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,380 Discussions
  • 7,771 Replies
2380 Discussions
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Joshua360First activity
posted in Coverage & Signal
t-Mobile supervisors are not organized. They’re not on the same page look what is being done to me

canceling a contract and treating it as though it never existed by ensuring that all its effects are eliminated. To return 15 usc 1635 t-Mobile I will see you in court you guys are on organized. You guys shut my phone off when you guys just made a deal with me two days ago you guys are overcharging for 5G network what I don’t get I wish you guys a special court. by law 15 usc 1635 Federal law I don’t want that contract no more is in my right

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J
1 month ago
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silky24First activity
asked in Coverage & Signal
Mesh Network

Which mesh extenders work best with t-mobile? Will it automatically pair with the gateway once installed?

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4 months ago
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annoyedinNYFirst activity
asked in Coverage & Signal
Phone turned off for no reason

I got a call today form billing saying I owe $. When I paid the bill it was accepted. But my phones are still turned off and I cannot even call 611 to speak with customer service. What do I do? 

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4 months ago
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david_cooperFirst activity
posted in Coverage & Signal
Outstanding Customer Review

@HeavenM I received outstanding service regarding my phone plan today from Caleb from Albuquerque, NM. I have nothing but good things to say about him. He was a great help with my issues and had the ability to help me solve them.  

1
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Community Manager
1 month ago
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Des910Novice
asked in Coverage & Signal
no internet

why when i try to connect my smart tv to the wifi, it says no internet but my other tv and my phone are connected?

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D
12 days ago
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JoeJessFirst activity
asked in Coverage & Signal
routers swtup webpage

How do i turn my routers uPnP settings on. When i try to select a port compatible with xbox none of the numbers in my port selection match the ones that are compatible

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J
4 months ago
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benjeff1First activity
posted in Coverage & Signal
my plan

i am a veteran and i want to see if i have the best cost value with my plan

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1 year ago
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E DonNovice
asked in Coverage & Signal
TP-Link TL-WA850RE

Recently joined TMOBiL  and trying to connect TP-Link TL-WA850RE extender to the network.  It is set to 2.4G and I have reset it numerous times but it will not connect or show signal strength.  Anyone have any luck with this.

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8 months ago
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StarlitTXHelper Level 1
asked in Coverage & Signal
Lost the email to sign up for the gift card

I clicked the link to sign up for the $200 gift card, and somehow was unable to sign up at the time. Later when cleaning my email I accidentaly deleted it. I know I was suppose to sign up for this forum, but don’t recall what else I was suppose to do. Does anyone know what else I was suppose to do?

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S
4 months ago
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Wrightr441480First activity
asked in Coverage & Signal
my number

It's been over a week. And still have yet to use my number ending in 1051.I have called numerous of times . Gone to the store. Talk to custo.er support and tech. Ticketed numbers have been made and still I have yet to use my number. When all it was suppose to be is a phone change. Now I'm losing money,because someone on call team did something to my line. My customers are hearing check the number and try your call again. I NEED MY NUMBER BACK ON AND WORKING ASAP. THIS IS MY WORK NUMBER!! IM LOSING MONEY BEHIND THIS!!! BUT YALLWILL MAKE SURE YOU TAKE YOUR BILL MONEY OUT AND IM STILL CANT USE MY PHONE!!!                JASON WRIGHT

1
J
7 days ago
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momma dFirst activity
asked in Coverage & Signal
traveling

does my plan cover wi-fi during flights and making calls in the dominican republic 

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9 months ago
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OmoyerNovice
asked in Coverage & Signal
I never got my $200 for switching to T mobile internet. How do we proceed

I never got my $200 for switching to T mobile internet. How do we proceed or was this a classic bait and switch scam

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2 months ago
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Bo3bFirst activity
asked in Coverage & Signal
Fairport NY Internet Slowdown?

Switched to T-Mobile 5G Internet back in early 2022. Original round Nokia router, firmware upgrades as pushed. About 2 miles from tower. Some fussing with router placement and a few startup glitches but relatively good, or at least usable, performance. Not sure of actual speeds but rarely any issues with streaming or daily browsing et al use.However, sometime around July 1st, service generally degraded to unusable, especially for streaming - Netflix stalls on loads and buffers if/when program loaded. Fubo constant buffers and very poor picture quality viewing source.Speed tests vary by the minute from 80Mbps to less than 1Mbps.Anyone else experience?

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2 months ago
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jgtibbsFirst activity
asked in Coverage & Signal
CELL PHONE HOTSPOT BALANCE

My current plan has a 5GB limit when using my cell phone as a hotspot; where can I find my current usage amount. After using my 5GB, hotspot speed drops to 0.6 GBPS, so I’m trying to manage usage to avoid this drop in speed if possible.

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J
3 months ago
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Bhuntsman12First activity
asked in Coverage & Signal
net work

My phone line has been aid restricted and i'm in my twenties and my mother doesn't even know what's going on and she's the primary account holder

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4 months ago
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DuDeeFirst activity
asked in Coverage & Signal
Post Paid Debit Card purchases

Hello,I need to see the purchase deatails on my debit card,

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1 year ago
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AAguirreFirst activity
asked in Coverage & Signal
Network Coverage

In the Addison area, I'm having trouble connecting to my home internet. It keeps kicking me off every time I try to connect. At this point, I am frustrated because I work out of the house and I am experiencing issues with my internet and mobile phone. To my knowledge, customer service is working on it, but I do not know how long it will take. No timeline has been given to me regarding the restoration of everything. 

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4 months ago
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lecldawFirst activity
asked in Coverage & Signal
galaxy phone issues

my phone doesn’t all of a sudden accept iphone text messages? what is happening. considering my daughter has a iphone my son and i have galaxy. it seems to have happened once sprint was bought by tmobile. it’s really frustrating. what’s the issue anyone know?  

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7 months ago
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DianeJFirst activity
asked in Coverage & Signal
less bars than when i installed

When I installed the gateway I had 4 bars but since a week ago I've only been able to get three bars

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2 months ago
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KeneFirst activity
asked in Coverage & Signal
slow i

Why is my internet so slow that I can’t even get a reading on the internet speed app? 

0
K
6 months ago
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Cjroscoe216First activity
asked in Coverage & Signal
MLB.TV

What are the dates for MLB TV. And if I’m still available to use this package how do I log into it all. 

1
gramps28
Pillar
5 months ago
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Ángel 77 GFirst activity
posted in Coverage & Signal
problema de actualización

Tengo un galaxy s21 5G y no me ha llegado la última actualización de andorid 14 como de One ui 6.1 se quedó en Android 12  

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Á
4 months ago
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KialRFirst activity
asked in Coverage & Signal
why is my internet slow?

My internet was fine up until a month ago.Nothing has changed and now, it has to stop and buffer and use low quality video settings just to watch Netflix or youtube

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1 year ago
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Robert NovotnyFirst activity
asked in Coverage & Signal
Samsung Note 10+ 5G only has 4G

This is February 2023, I just bought a brand new Samsung Note 10+ 5G and have 3 lines. My note 10 only connects at 4G and my other Notes connect at 5G. Why? I have checked many times that the settings are correct but to no avail. 

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1 year ago
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magenta8673835Novice
asked in Coverage & Signal
Phone taping

Can 3rd person record phone calls between two parties . Assume the third person is not close to any of the two parties?

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6 months ago
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