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Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,440 Discussions
  • 7,911 Replies
2440 Discussions
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Sparkle317First activity
asked in Coverage & Signal
issue with service

I got my second iPhone and won’t work the service can’t do anything online at all keeps saying connect to play store can’t update or use web browser

1
F
2 years ago
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callerFirst activity
asked in Coverage & Signal
Wifi Calling While Traveling Overseas

Will I still be able to receive text messages and phone calls from the U.S via Wifi-Calling with my prepaid plan if I am traveling overseas? The destination country is Vietnam. My plan is $15 Connect by TMO UNL Talk&Text w/ 3GB Data - 1 Month (capped). My phone is Samsung Galaxy J7. Thanks.

1
drnewcomb
Pillar
2 years ago
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dorothypuffFirst activity
asked in Coverage & Signal
LGv30 phone

When I call someone the phone does not ring and when someone call me it goes to voicemail. I can hear music that I play off of a youtube video, I am getting text messages.

1
syaoran
Pillar
2 years ago
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LRMFirst activity
asked in Coverage & Signal
If cell phone is set to use WiFi calling are calls to Europe free on cell phone?

If cell phone is set to use WiFi calling are calls to Europe free on cell phone?

2
F
Pillar
2 years ago
K
Ken98045Learner
posted in Coverage & Signal
S22 Ultra & Wifi Calling Doesn't Work Correctly

I was using an S21+ on T-Mobile using Wi-Fi calling preferred for over a year very successfully.  I purchased an S22 Ultra and turned on Wi-Fi preferred.  Here is what I’ve experienced.  In about 65% of my calls the first 5 seconds to a minute are VERY, V--E---R---Y   S---L---O--W.  Speech is slowed down very significantly and shifted dramatically to the base side.  This makes interacting with commercial phone response systems difficult to impossible.  This happens even calling T-Mobile 611/customer service. After this first period wi-fil calling seems to settle down and work correctly.  IF you can get past the problem portion of the call. Again, this problem NEVER happened with the S21.  I don’t know if this is a Samsung issue or a T-Mobile issue.  If this happens to you please report it and request a trouble ticket number.  If enough people report it maybe the problem will be corrected.

8
K
2 years ago
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Vanfossen 41First activity
asked in Coverage & Signal
service

Just switched from cricket was told I would have service and I have zero bars I'm going back tomorrow to switch back to cricket

1
R
2 years ago
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dbent6233First activity
asked in Coverage & Signal
Hotspot speeds vs home internet speeds

I tried the home internet offering. I live about 500 feet from the tower. I saw download speeds of 500+ mbps. I also did sim swap from at&t to Tmobile on MR1100 hotspot. Best speed on that is about 40 mbps. Is that normal?

1
F
2 years ago
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ElbojomioFirst activity
asked in Coverage & Signal
5G UC Icon not showing on Samsung Note 20 Ultra

The 5G UC icon is not showing on my Samsung Note 20 Ultra while my wife’s S21 Ultra is showing the 5GUC icon with both phones in the same location.

5
G
2 years ago
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KWatersRookie
asked in Coverage & Signal
why did they force us to upgrade if there's no service?

I've recently finally upgraded to 5G. I've been putting it off and apparently for good reason if I'm not connected to Wi-Fi. I have absolutely no internet so when I leave the house I can't use any apps. I was shocked that they were actually giving us a new free phone but now I see why because the service is so terrible. It's the only way they can keep you on it. Why is 5g so bad?

1
gramps28
Pillar
2 years ago
M
mcapuzFirst activity
asked in Coverage & Signal
Connectivity issues after BYOD from Verizon

I switched from Verizon to T-Mobile about 10 months ago. I brought my own device which is a Pixel 4a( unlocked). I could have 50% signal at 4G and it wont make a call. Just sits there on dialing than eventually drops. I have put in APN’s as T Mobile support suggested but hasn't changed the issue.  Seems like it happens when I'm in a location (basement) with no signal than go outside and it picks up the 4G signal but usually takes 15-20 minutes to be able to make a call. Any help is appreciated. Didn't have this issue with Verizon but don't want to go back to them. 

1
F
Pillar
2 years ago
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starlite59Rookie
asked in Coverage & Signal
buying unlocked phones from china

I just bought an OPPO find n from china. It is 5g, 4g, LTE. for now it works fine. Tmobile at the store said once it gets rid of 2g network in July those phones would not work anymore. ibut when I asked the seller. They said yes it will. Is this true

8
S
2 years ago
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PackerBackerFirst activity
asked in Coverage & Signal
How do I request a tower/coverage?

I’ve been using Sprint/T-Mobile for many years now and will be moving in the near future. The data speed and coverage over this time has been great, but the area that I will be moving to has a coverage problem. Being in that area first hand and looking on the map I have noticed this issue. The area surrounding where I will be moving has great service 4G LTE & 5G, but for some reason the specific area I will be moving to has no coverage! I’ve called Customer Support and there was nothing they could do on their end. With this, I was wondering how would I request coverage or a tower for the area we will be moving? I would love to stick with T-Mobile heading into the future as I have had no issues thus far. Thanks!

6
F
Pillar
2 years ago
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Cdonaldson41First activity
posted in Coverage & Signal
home internet not qorking

I'm having issues connecting my devices to the internet.  The network isn't even popping up. What can I do to make it work?

1
T
2 years ago
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UpNorthFirst activity
asked in Coverage & Signal
NO Service Oscoda, MI 48750

Cannot get service in Oscoda, MI 48750 since ~9pm ET Wed 3/11/2022Using WiFi on phone, but cannot make WiFi callsWhen will towers come back up

2
U
2 years ago
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JohnCNAFirst activity
asked in Coverage & Signal
S22+ Drops 5G when WiFi is enabled

On my Samsung S22+, I notice that when I am on my home Wifi, it only shows 5 bars for the cell signal as if I’m only on 4G.  As soon as I turn off WiFi, the cell signal display shows 5GUC.  If I turn WiFi back on, the 5GUC display goes away and just shows bars only as if I’m back on 4G again.Is it actually dropping from 5G to 4G whenever I’m on WiFi, or is this just a display glitch?

5
R
2 years ago
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CaliwolfFirst activity
asked in Coverage & Signal
N200 5G 1+. Sucks !

Well I have this N 200 5G OnePlus and this phone is horrible the last two months now I cannot get on my internet I work from home I cannot use my hotspot I found out my family has been sending me text messages which I have not received I did receive one message the other day there was two weeks old if an emergency happens and I lose a loved one I'm going to be extremely upset not being notified as soon as possible because of this phone service I would never recommend this phone I'm very upset with T-Mobile because they constantly have not given me the proper reason why it's happening they've got two excuses they're working on the lines and towers out here LOL well now what your excuse I am very upset with this I have not been with you guys long and it's sad that all I have to do is complain I really hate having to be a Karen but when you work from home and you have bills to pay it's very upsetting when your equipment does not work proper so how about some help anybody else have an issu

1
F
2 years ago
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eaparadaFirst activity
asked in Coverage & Signal
How to dial from US to Italy

Need to understand the dialing codes from US to Italy

4
F
Pillar
2 years ago
A
achicoryRookie
asked in Coverage & Signal
sim card

I have a 4G compatible phone but the sim card I am using is from before 4G. Will I need a new sim card when 3G shuts down?

9
drnewcomb
Pillar
2 years ago
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DepMike82First activity
asked in Coverage & Signal
Automated Voicemail

My wife doesn’t want her name on her voicemail, she just wants the computer to read her number and to ask to leave a message. Is this possible, and if so how do we set it up?

1
gramps28
Pillar
2 years ago
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chla07First activity
asked in Coverage & Signal
Pixel 6 update?

Has anyone gotten the March 2022 pixel 6 update yet? This wifi issue is ridiculous. Using up my data because this phone sucks at wifi!

2
tidbits
Pillar
2 years ago
S
StebbieFirst activity
asked in Coverage & Signal
in and out

My network goes in and out every 2 seconds

2
S
2 years ago
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tamarfowlerRookie
asked in Coverage & Signal
NO LTE SERVICE

Switched to TMobile yesterday from Verizon.  The Ipone 11s (2) on my account are not accepting LTE service.  Will not load anything unless connected to wifi.  I’ve tried everything I can find online and still won’t work.  Not happy with Tmobile so far;-(

5
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2 years ago
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claureichelFirst activity
asked in Coverage & Signal
I'm not getting calls

This has been going on for a 3 weeks now. I don't get a lot of calls. I talk to people, they say they call me but I don't hear the phone ring. I don't even receive their voicemails. They say that it does not ring and says “Were sorry, your all cannot be completed at this time.” This is a HUGE problem. Is there anyone else having the same problem?

2
C
2 years ago
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SlavaFirst activity
asked in Coverage & Signal
help

Good day. who can explain. bought seven cards in Poland activated, used for a few days, then went to Germany, and here I do not hate to join the network only emergency calls

1
syaoran
Pillar
2 years ago
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JasonEarlFirst activity
asked in Coverage & Signal
Using a TP-Link m7350 in the USA

Dear reader, Me and my girlfriend are planning a trip in which we travel from New York to San Fransisco. During this trip, we would like to use a Mi-Fi router, namely the TP-Link M7350, which supports the following bandwidths:4G: FDD-LTE B1/B3/B7/B8/B20 (2100/1800/2600/900/800MHz)3G: DC-HSPA+/HSPA/UMTS B1/B8 (2100/900MHz)2G: EDGE/GPRS/GSM Quad Band (850/900/1800/1900MHz) Is it possible to use a T-mobile prepaid sim card in this device? We don't mind if we can only use 3G in stead of 4G.Many thanks!

1
drnewcomb
Pillar
2 years ago
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