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newly ported numbers dont receive text messages

  • 21 May 2023
  • 5 replies
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Hello all, 

 

We recently transfered out service from ATT to T Mobile and got our numbers ported over last week. We have noticed that we are not receiving text messages from numbers outside of T-Mobiles network. I have spent 3 hours on the phone with support with no solution. Is this something I should be contacting ATT about? I don't know how to get this resolved. I have ran ever troubleshooting suggestion, restet out sims, reset the networks, reset the phones. Really out of ideas here. Thanks for any help.

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Best answer by syaoran 22 May 2023, 23:53

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Userlevel 7
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Did you bring your devices from AT&T or get new ones from T-Mobile?  What texting app are you using?  Have you checked the APN Settings for texts and data within the texting app and in your device settings? 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings#:~:text=In%20Settings%2C%20look%20under%20Wireless%20%26%20Networks%20or,update%20the%20following%20settings%20for%20the%20Data%20APN.

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We got new devices ( both pixel 7 phones). We are using the standard messaging app.

Userlevel 7
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at times when transferring your number from one carrier to another there can be...delays..usually from the other carrier because youre no longer the priority. i have heard of it taking up to a couple weeks to fully transfer the number over..

Userlevel 7
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We got new devices ( both pixel 7 phones). We are using the standard messaging app.

Is RCS enabled in the Messaging app?  If so.  Try disabling RCS to see if that resolves the texting issue.

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Syaoran this is 100% the issue. I resolved it on one phone  by erasing the esim and having T-Mobile issue a new one to that phone. The second phone I requested a new esim but the request wasn't understood by the support rep I was working with and they spent 2 hours troubleshooting why the phone can't make calls but that was never the issue. I ran out of time trying to deal with it. So that is the resolution, as of right now I have RCS disabled but will get a new esim to completely resolve the issue soon.

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